Zendesk Suite
ZendeskExternal reviews
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Desktop support
What do you like best about the product?
Best support with fast response..Had fastest experience with the software
What do you dislike about the product?
Not available at anytime.. Expensive in price
What problems is the product solving and how is that benefiting you?
Best support
Recommendations to others considering the product:
Good service
ZD
What do you like best about the product?
That you can see everyone and it is so searchable
What do you dislike about the product?
How confusing the search functions are.
What problems is the product solving and how is that benefiting you?
Live customer questions and finding the answers
Zendesk Review
What do you like best about the product?
An all in one ticket tracking app in the cloud that you can access from anywhere. It even has a mobile app for your phone. You have a queue for inbound requests which agents can pull requests from into their own queue.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
What problems is the product solving and how is that benefiting you?
Having a central place for supporting our customers. Providing documentation that is part of the support platform that customers can view before submitting a request.
Allowing manager the ability to view reports and track KPI and tends of requests.
Allowing manager the ability to view reports and track KPI and tends of requests.
Recommendations to others considering the product:
Keep doing what you are doing.
Intuitive, Easy to Use
What do you like best about the product?
There are many different channels of support you can browse theough to provide the best service possible to your clientelle.
What do you dislike about the product?
If there are multiple people on a server it tends to get really laggy even if youre hardlined in.
What problems is the product solving and how is that benefiting you?
Creating exchanges/returns, answering emails. Its super streamlined.
Great product, simplified our Help Desk ticketing
What do you like best about the product?
Before we used ZenDesk for our IT help desk ticketing, requests came in via email and it was hard to track status and ensure all issues were resolved. This product has simplified that immensely.
What do you dislike about the product?
Hard to include images with support tickets (tricky when trying to include a screenshot as a reference to show what the issue is).
What problems is the product solving and how is that benefiting you?
Help Desk ticketing, tracking status and who is working on resolving all issues.
The best out there
What do you like best about the product?
The interface is clean and the communication system is intuitive. Ability to create and edit macros is crucial.
What do you dislike about the product?
Can be hard to control the sorting algorithm for tickets, especially in terms of repeated responses in one ticket thread.
What problems is the product solving and how is that benefiting you?
It's the foundation of our CX team, and the customer experience is crucial to any business.
Great Product But Can get Expensive
What do you like best about the product?
I like how it's easy to use. The UI is so nice.
What do you dislike about the product?
It can get Expensive based on the features you need
What problems is the product solving and how is that benefiting you?
It is a good way to intrigue customers to learn more about our products
Familiar feel with handy features
What do you like best about the product?
Easy to use and effectiveness in successfully managing ticket queues.
What do you dislike about the product?
Can get repetitive without bulk editing and solving tickets, an essential permission everyone should have in my opinion.
What problems is the product solving and how is that benefiting you?
Customer satisfaction metrics and pinpointing where there are opportunities to improve support.
Recommendations to others considering the product:
It’s a good product with lots of features to help your team succeed. TONS of articles with information on how to succeed and learn the ropes of Zendesk.
This helps me provide excellence customer service
What do you like best about the product?
i like how i get notifications from zendesk via slack. helps me stay on top of all tickets and have a good response time.
What do you dislike about the product?
i dislike the amount of emails from zendesk!! i get my notifications via email. too many!
What problems is the product solving and how is that benefiting you?
customer service...a lot has to do with connecting a device to our website/app. or logging in, and registering. knowing customer feedback helps keep us updated on what we need to work on.
Recommendations to others considering the product:
everything is great. we might be implementing the phone call feature and zendesk has been great at helping us test it.
A solid ticket management program
What do you like best about the product?
In my small amount of time using this software, it's been incredibly reliable
What do you dislike about the product?
I've not had enough experience with the software to have a dislike yet. It does lag/lock-up occasionally.
What problems is the product solving and how is that benefiting you?
We do customer support for various car dealerships
Recommendations to others considering the product:
Go for it
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