Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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Great user friendly interface
What do you like best about the product?
Emails are categorized into different teams and filters automatically, making it the support flow more efficient.
What do you dislike about the product?
Requiring a reason for solving tickets sometimes hinders blocking out an influx of spam mails.
What problems is the product solving and how is that benefiting you?
Solves queries coming into all department such as support, training and products team in one platform.
In House Technical Support
What do you like best about the product?
I like the ease of a large number of users to be able to easily access this tool to submit technical tickets and communication technical issues.
What do you dislike about the product?
I don't like, or may not know how, to review the past tickets that have been submitted.
What problems is the product solving and how is that benefiting you?
We are addressing technical issues and requesting technical support. The benefits realized are the problems resolved using this software. It is thorough in that it provides the tech team to have closure on each ticket and be reviewed on the ticket submitted.
Recommendations to others considering the product:
There should be helpful tips available in order to be able to access past ticket requests regardless if they've been improved or not.
Better than G-Mail
What do you like best about the product?
I love that it's very easy to keep track of conversations with customers. I also love that colleagues can leave an internal note to give a heads up about a situation.
What do you dislike about the product?
A little hard to navigate but I may not be experienced enough.
What problems is the product solving and how is that benefiting you?
I use it to email customers with canceled orders and send them personalized recommendations. I love the ability to create Macros, it saves a lot of time.
Recommendations to others considering the product:
Use it! I wish that there was tracking though to see opens and click rates. Maybe there is, again just getting used to this software!
Zendesk Support Review
What do you like best about the product?
I like that options to receive help through the app are clear, and that I'm able to get help quickly.
What do you dislike about the product?
Sometimes it can be difficult to navigate the website, but with a bit of practice it becomes easier.
What problems is the product solving and how is that benefiting you?
I've been solving access problems at my office with Zendesk.
Zendesk support
What do you like best about the product?
Zendesk support is great for keeping our tech issues logged and productive
What do you dislike about the product?
Ability to export user lists or batch add companies
What problems is the product solving and how is that benefiting you?
Help desk and website support
Easy to use for basic functions, tougher to activate and implement the more targeted features
What do you like best about the product?
Zendesk makes it simple to create, assign, edit, and close a ticket, which are the only functions truly necessary for a customer support service, making simple tasks easier to accomplish in less time.
What do you dislike about the product?
More in-depth features like tag and macros can be difficult to find within the site and not easy to manage like the more basic features.
What problems is the product solving and how is that benefiting you?
I use Zendesk to handle customer onboarding as well as solve customer complaints and field questions. Zendesk has helped me streamline the customer response from my five person team.
Pretty good with kinks
What do you like best about the product?
It’s customizable.and has a good interface
What do you dislike about the product?
There are weird bugs sometimes like when I type, the cc’d people’s names shift.
What problems is the product solving and how is that benefiting you?
Workday post productions tickets, it’s easy to search tickets
Very easy and comprehensive systems
What do you like best about the product?
The ability to manage everything within Zendesk and not needing to use external email alongside it.
What do you dislike about the product?
I am unable to create a custom status other than the built in (open, pending, on-hold, solved) I would like to have custom ones such as "Logged with 3rd Party" or something similar
What problems is the product solving and how is that benefiting you?
Not managing things out of a mailbox and being able to easily assign tickets to users and monitor them.
Full Service Customer Support
What do you like best about the product?
I like the freedom that rules and routing allow. The support center and how tickets behave is fully customizable.
What do you dislike about the product?
This goes with what I like, but having so many customization options can lead to the product being a bit confusing. Especially at the start.
What problems is the product solving and how is that benefiting you?
Customer interactions, tracking and resolving product issues.
Recommendations to others considering the product:
Use the trial and make sure you really need the all the features, there are cheaper and more simple options out there. However, if you are a growing company, and a detailed ticketing system is important, this is a great option.
Great experience so far
What do you like best about the product?
I find that it’s really easy to submit a request and use the categories that are provided for me!
What do you dislike about the product?
The search bar isn’t as intuitive- I tried to search for a specific topic that should come up for our organization and I can’t seem to track down other tickets or help articles.
What problems is the product solving and how is that benefiting you?
Report problems and identify opportunities for our app
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