Zendesk Suite
ZendeskExternal reviews
6,484 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
The functionality of the program is very easy to you if you have an understanding of service products
What do you dislike about the product?
Haven’t come across anything that’s worthy of disliking
What problems is the product solving and how is that benefiting you?
Organize company internal and external incidents and service requests
Used for communication with workers
What do you like best about the product?
I like that it is very easy to use. It has a lot of features to organize your responses
What do you dislike about the product?
The auto bot never really works. No pop up notifications.
What problems is the product solving and how is that benefiting you?
Communication internally and outside
Efficient
What do you like best about the product?
The fact that I can put in a ticket and its is acknowledged in a timely manner
What do you dislike about the product?
That even though I might prioritize the order it does not always get taken care of by the severity of the situation
What problems is the product solving and how is that benefiting you?
That Zendesk can reach all of the organization at the same time in times of crisis or information
ZD review
What do you like best about the product?
The one i view the best would be for the auto pop up when you receive a call, it makes things easier as you don't need to create a ticket manually.
What do you dislike about the product?
Sometimes, only 4 tickets can be viewed at once and once you exceed 4 it becomes a drop down and makes searching for tickets quite troublesome.
What problems is the product solving and how is that benefiting you?
Social media concerns can be located quite easily
Recommendations to others considering the product:
N/A
A great way to track e-mails
What do you like best about the product?
I like how you can create tags and track reporting on those tags. Everything is documented in one place!
What do you dislike about the product?
I still don't know everything you can do with Zendesk because there are so many different tabs you can dive into to find more details.
What problems is the product solving and how is that benefiting you?
We are answering client requests and communicating internally with it. The benefits with Zendesk is everything it tracked in one place and the history of conversations are kept for a very long time.
Support Experience
What do you like best about the product?
Easy to use it,
My team is liking it.
Able to track previous tickets and create Knowledge base
My team is liking it.
Able to track previous tickets and create Knowledge base
What do you dislike about the product?
slow saving up new tickets, Service License Agreement SLA are in place
What problems is the product solving and how is that benefiting you?
Able to track agent
Zendesk Support
What do you like best about the product?
Web based so I can use from any pc and no longer need a software or application to install in order to use this system.
What do you dislike about the product?
It’s sometimes slow to load but it works great.
What problems is the product solving and how is that benefiting you?
IT tech support issues. It has a very nice interface and managing it seems easy.
Good
What do you like best about the product?
Zendesk is pretty user friendly, it is helpful to have everyone on the same page with situations on each ticket.
What do you dislike about the product?
nothing applicable, zendesk has been easy to use with the help of training and our IT team
What problems is the product solving and how is that benefiting you?
uses zendesk to communicate with our delivery teams, other stores, accounting, customers.
Recommendations to others considering the product:
i recommend this system
Zendesk is a very convenient and useful ticket solution
What do you like best about the product?
I love Zendesk. We use it everyday as our primary Helpdesk ticket system. It is so easy to use, and it was very easy to implement with our team and users. We have created ticket fields and different sorts of categories. It works so great for us!
What do you dislike about the product?
There are certain features we wish to have but doesn't deter us from liking it. The tracking system has improved since implementation. We wish the reports were more accurate for processing.
What problems is the product solving and how is that benefiting you?
We use Zendesk for all Helpdesk tickets from students, faculty, staff, and guests. The benefits are endless. We are able to track tickets, get weekly updates, and so much more.
Pretty OK Customer Service tool
What do you like best about the product?
Lots of different fancy functions available, even if I don't use them all
What do you dislike about the product?
There is kind of a LOT going on, its a bit overwhelming but I just use the tools I use and call it a day.
What problems is the product solving and how is that benefiting you?
Customer service emails and questions.
Recommendations to others considering the product:
It keeps track of everything really well-- a great product!
showing 2,391 - 2,400