Zendesk Suite
ZendeskExternal reviews
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Good experience with Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite brings together customer communication from email, chat, social, and phone into one unified workspace, making customer interactions clear and organized. I love how the ticketing system and automations (like triggers and macros) streamline repetitive tasks, help my team keep track of conversations, and deliver quick responses
What do you dislike about the product?
The UI can get confusing for new users, and merging tickets from multiple channels isn’t always automatic. Sometimes, getting quick support from Zendesk itself has been a challenge unless you’re on a premium tier
What problems is the product solving and how is that benefiting you?
It’s helped us drastically reduce ticket closure times and improve customer satisfaction by centralizing every support conversation. With robust automation, multichannel support, and actionable analytics,
Customer service
What do you like best about the product?
Zendesk support suite is a powerful and versatile platform that can significantly improve customer service operations.
What do you dislike about the product?
Zendesk can be expensive, especially for business with large support team or those needing higher-tier plans with advanced reporting feature.
What problems is the product solving and how is that benefiting you?
Omnichannel support, automation, integration, user friendly interface.
Easy to use and train employees
What do you like best about the product?
Very friendly and easy to integrate with other softwares. The company provides really good support in case of issues. Has various features based on the usability. Really easy to implement and migrate from other ticketing platforms. Will become easier based on the frequency of use.
What do you dislike about the product?
Might be a lot to take in at the beginning but very easy to use based on the frequency of use.
What problems is the product solving and how is that benefiting you?
My company works for hospitality and Zendesk helps us to raise tickets easily and meet SLAs without fail.
Experiene working with Zendesk
What do you like best about the product?
Easy to navigate and easy to respond without any delay
What do you dislike about the product?
Layout could have been more better and it is a bit clumsy
What problems is the product solving and how is that benefiting you?
It enable a proper and easy way of communicating with customers
Very easy and robust experience
What do you like best about the product?
The ease of raising and assigning tickets. There are a lots of features that can be used. Very easy to integrate with other softwares.
What do you dislike about the product?
It can be a little tricky at first, but with time, it's easy to grasp. It's easy for frequent users as they use it on a daily basis.
What problems is the product solving and how is that benefiting you?
Its helping me in my job, to raise tickets, to assist customers resolve the issue and meet the SLA without any hassle.
Great tool
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer conversations (email, chat, voice, social) into one place. It's easy to use, supports automation, offers strong reporting, and has a help center for self-service. It also integrates well with other tools and scales easily as teams grow.
What do you dislike about the product?
Not anything to dislike about Zendesk Support suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer messages by unifying all channels in one place. It gives agents full context, speeds up responses with automation, and reduces workload through self-service options. This leads to faster support, happier customers, and a more efficient team.
Zendesk has immaculate user friendly interface and functionalities.
What do you like best about the product?
It is simple and intuitive to use. Embedded email functionalities allows you to complete the ticket support cycle in a minute.
What do you dislike about the product?
Integration with other software at time has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Last usage was in my last company I worked for, where I primarily used zendesk for support tickets.
Robust Integration Ecosystem Connects Customer Service with Essential Business Tools
What do you like best about the product?
The overall platform is easy to manage and automation like triggers and macros save us time on repetitive tasks. The integration ecosystem is robust, allowing us to connect Zendesk with other tools we rely on, like Jira and Slack.
What do you dislike about the product?
he admin interface can feel unintuitive at times, especially when setting up advanced workflows. Performance can occasionally lag when handling a high volume of tickets
What problems is the product solving and how is that benefiting you?
Create internal/operational efficiencies
Enhance decision making
Drive innovation
Improve customer relations/service
Enhance decision making
Drive innovation
Improve customer relations/service
Great software aims to solve support tickets
What do you like best about the product?
Easy to use UI and let's you write emails and categorise them properly
What do you dislike about the product?
Certain features like auto refreshing of views is missing
What problems is the product solving and how is that benefiting you?
Managing tickets for support raised by customers is easier with Zendesk. Allows you to track and respond to queries with ease.
A reliable ticketing tool, but not always intuitive
What do you like best about the product?
Zendesk has robust tracking, which is helpful in instances where several individuals are involved with a ticket. There are lots of configurations available for custom categorizations. Integrates easily with apps like Slack.
What do you dislike about the product?
The sort configuration is sometimes overly complex and it can be difficult to find the tickets that need to be addressed when working across multiple groups. Our team has notifications connected with slack, but within Zendesk there isn't a useful notification when trying to manage a high volume of tickets. Would prefer the ability to have multiple assignees (not just by creating a group to assign to, or CC list) to better organize tickets.
What problems is the product solving and how is that benefiting you?
Our team use Zendesk to organize and triage all requests large and small from member companies that we support at our site.
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