Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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Easy to use
What do you like best about the product?
It is very easy to us, and also very confortable.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
Ticket tracking does not work as good as it should.
Ticket tracking does not work as good as it should.
What problems is the product solving and how is that benefiting you?
It giver the manager the ability to view reports and track KPI and tends of requests.
ZDmazing!
What do you like best about the product?
What I really like about Zendesk is the UI where you can easily view and navigate everything.
What do you dislike about the product?
Dislike? Don't have though, since I only have limited access (not all the tools are enabled) to my account (normal agent).
What problems is the product solving and how is that benefiting you?
It's easier to assist customers, view tickets and it's really good for my eyesight.
Recommendations to others considering the product:
I would really recommend ZD than any other platform for support!
Support on cloud it's a game changer
What do you like best about the product?
Escalability
Easy configuration
User management
Keep track of every incident
Easy configuration
User management
Keep track of every incident
What do you dislike about the product?
Expensive
Mobile expirience could be improved
Very few personalization aspects of low-range licences.
Mobile expirience could be improved
Very few personalization aspects of low-range licences.
What problems is the product solving and how is that benefiting you?
Internal incidences
Client requests, incidents, problems
Keep track of each one and analize data to improve SLA
Client requests, incidents, problems
Keep track of each one and analize data to improve SLA
Recommendations to others considering the product:
Its expensive, but worth it.
Good helpdesk solution
What do you like best about the product?
Good and cheap entry basic plan, nice interface and workflow.
What do you dislike about the product?
Price of advanced plans, fewer features than other helpdesk solutions.
What problems is the product solving and how is that benefiting you?
helpdesk
customer satisfaction
customer satisfaction
Recommendations to others considering the product:
Good for basic plan, but I think there are better quality/price options for most advanced plans.
Quickly and sorted
What do you like best about the product?
The query mechanism to search trough all the registered cases in zendesk
What do you dislike about the product?
Sometimes when customers attach csv files appear with wrong format in the case
What problems is the product solving and how is that benefiting you?
The issues managed with zendesk are software and configuration mainly
Recommendations to others considering the product:
Tryn to handle and track your open issues with customers
Zendesk Review
What do you like best about the product?
Zendesk is a a a great way to communicate with customers. It is very similar to email or chatting.
What do you dislike about the product?
When we have more than one rep answering "tickets" it can become confusing on who is answering them.
What problems is the product solving and how is that benefiting you?
Faster replies and easier communication with customers.
Short and simple
What do you like best about the product?
It's an easy to view and easy to drive ticketing system for very basic types of information gathering.
What do you dislike about the product?
There wasn't much I disliked- maybe that is want detailed enough.
What problems is the product solving and how is that benefiting you?
Quick and waiting
Zendesk Support review
What do you like best about the product?
This product is easy to use and intuitive
What do you dislike about the product?
Would be nice is there was a connector to Office 365
What problems is the product solving and how is that benefiting you?
We use this to support our external customers
The current gold standard for ticketing and support.
What do you like best about the product?
Zendesk provides a multitude of features that are excellent for building out your customer support portal.
I use portal because this isn't simply a ticketing system like a lot of the alternatives, but an entire platform where you can build a repository of information, answers to frequently asked questions and finally the customer support system itself.
I use portal because this isn't simply a ticketing system like a lot of the alternatives, but an entire platform where you can build a repository of information, answers to frequently asked questions and finally the customer support system itself.
What do you dislike about the product?
While the UI is quite clean, it is not as intuitive as it could be. Newer users often get confused when navigating different support tickets.
What problems is the product solving and how is that benefiting you?
Improved customer service and response while reducing the actual load on support. This is because the customer is required to view the answers to frequently asked questions as well as be exposed other potential solutions before they open up a ticket.
We see that the vast majority of issues now get resolved before a ticket even gets opened.
We see that the vast majority of issues now get resolved before a ticket even gets opened.
Zendesk support
What do you like best about the product?
I am end use of Zendesk support and it is easy to use and track updates
What do you dislike about the product?
Great tool for simple applications, but I am not 100% sure this can handle complex support needs
What problems is the product solving and how is that benefiting you?
Technical support - Zuora and Samsung
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