Zendesk Suite
ZendeskExternal reviews
6,516 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great ticketing product
What do you like best about the product?
It is very easy to use and it allows me to respond to a client in a reasonable amount of time due to the color coding tickets. It is also fool-proof in not allowing me to solve a ticket without properly bucketing it.
What do you dislike about the product?
The views are not working properly - it is showing me tickets that are not in my region or tagged to me.
What problems is the product solving and how is that benefiting you?
We are able to provide support to our clients in a timely fashion, and we can include screenshots or documents as added support.
Zendesk Support is amazing product and I really love to use it to create Helpdesk tickets
What do you like best about the product?
The Best thing is that I can just email to an email address and write down my problem and a ticket gets created. I don't have to login into a another system and then again set buttons and create a ticket and fill out additional forms. This saves a lot of time and certainly helps the organization to keep a knowledge base for future employees to understand why certain changes were made.
What do you dislike about the product?
I think Zendesk support lacks social integration and I would love it to be integrated with Slack, Skpe and other communication platform so that I can create tickets and monitor them on the fly. The level of customization available for the organization on the help desk level is also minimum. If there are enhanced level of customization available so that the organization can completely remove white labeling then it would let organization serve end customers
What problems is the product solving and how is that benefiting you?
It saves a lot of time to create and maintain the ticket log. The creation of tickets and storing all this information creates a knowledge base so that users can refer back and see how the problems were tackled. I think Zendesk have apporached the problem as a software development problem and creating tickets is similar to JIRA where we write user stories and try to understand the time required and also monitor the sprint.
Recommendations to others considering the product:
I would recommend this product as I really like where Zendesk is heading and I feel that Zendesk will become the norm as Google has become for search.
Very user friendly and appealing interface. Has alot of features intelligently
What do you like best about the product?
That i can save any message as a preform response to save me time
What do you dislike about the product?
The character limit can be a bit irritating but nothing that cant be overcome
What problems is the product solving and how is that benefiting you?
I can solve any technical issue in real time
Recommendations to others considering the product:
You made a great choice and utilize all its functions
Great helpdesk platform
What do you like best about the product?
Zendesk makes the hepdesk process easy to implement and manage, and can be used from small business to large companies.
What do you dislike about the product?
I would like to see different dashboards to see ticketing information and also a private place for techs to store procedures
What problems is the product solving and how is that benefiting you?
Tickets prioritizations
Recommendations to others considering the product:
Hive it a try
It’s user friendly and the reporting is decent
What do you like best about the product?
It’s user friendly, inviting and does not obstruct the website and the ability to do other things
What do you dislike about the product?
Some functionality is not able to be customized to what our company needs.
What problems is the product solving and how is that benefiting you?
It’s another way for our customers to communicate and ask questions. Allowing us to interact with more people.
Powerful Software
What do you like best about the product?
Zendesk is in my opinion the best customer service ticketing software. There is a huge library of extensions letting you have all your customer service in one. You can have facebook messages, emails, youtube comments, etc.
What do you dislike about the product?
Zendesk doesn't have the same visual appeal compared to other software like Freshdesk. It is very intuitive and can take a while to setup.
What problems is the product solving and how is that benefiting you?
Zendesk organizes all our customer service messages under one page. We can also monitor each agent and their performance.
Zendesk for eCommerce
What do you like best about the product?
As a quick moving lean eCommerce startup we needed a solution prior to launch to centralize our customer support. We have systems in place that handle the commerce, marketing and social interactions with our customers, but knew we needed a centralized platform at launch for customer service requests. Launching with forms to emails and manual spreadsheets would not cut it. Zendesk is a solid global company that has a palatable entry cost that allows us to centralize our CS services while starting small yet can grow with us as we add to our agent base and customer facing support services in the future.
What do you dislike about the product?
It would be nice to have our core team of admins at a higher service level while allowing us to add limited functionality agents at a lower price. As it stands, all users are the same price per service level you subscribe to. They have "lite agents", but these are for internal collaboration only and can not directly service client tickets.
What problems is the product solving and how is that benefiting you?
We are building out our instance to allow us to outsource our CS, while maintaining direct oversight of interactions with our customers and the business processes that are being used to service their requests.
Recommendations to others considering the product:
Review their price sheet and watch the demo video, but before purchasing talk to their sales department. Explain your business, initial needs and use cases as well as how you think you will need to expand your customer service in the future. With this information they are willing to work with you so that you only pay for what you need now while building out a future growth path for you. No sense in over-paying from the start for features you will not utilize.
Not too bad
What do you like best about the product?
Its quick and easy, provides assistance when needed
What do you dislike about the product?
Can lag sometimes but overall works fine
What problems is the product solving and how is that benefiting you?
helping customers with their needs theough zopim chat
Great Product
What do you like best about the product?
I use this for my help desk with my company. it is super fast and easy to use.
What do you dislike about the product?
I don't dislike anything. It works great for me.
What problems is the product solving and how is that benefiting you?
If I have password trouble or something isn't working right
Zendesk Support is very User Friendly!
What do you like best about the product?
Zendesk Support is a very well laid out application that is visually appealing and very easy to use. Even non-tech personnel are able to figure out how it works very quickly.
What do you dislike about the product?
I would say the one thing that I wish Zendesk had was better time keeping management in terms of ticketing. My company has run into a few issues with this.
What problems is the product solving and how is that benefiting you?
With Zendesk Support we are able to organize the support team as well as keep track of what they have solved for issues.
showing 2,361 - 2,370