Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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It’s user friendly and the reporting is decent
What do you like best about the product?
It’s user friendly, inviting and does not obstruct the website and the ability to do other things
What do you dislike about the product?
Some functionality is not able to be customized to what our company needs.
What problems is the product solving and how is that benefiting you?
It’s another way for our customers to communicate and ask questions. Allowing us to interact with more people.
Powerful Software
What do you like best about the product?
Zendesk is in my opinion the best customer service ticketing software. There is a huge library of extensions letting you have all your customer service in one. You can have facebook messages, emails, youtube comments, etc.
What do you dislike about the product?
Zendesk doesn't have the same visual appeal compared to other software like Freshdesk. It is very intuitive and can take a while to setup.
What problems is the product solving and how is that benefiting you?
Zendesk organizes all our customer service messages under one page. We can also monitor each agent and their performance.
Zendesk for eCommerce
What do you like best about the product?
As a quick moving lean eCommerce startup we needed a solution prior to launch to centralize our customer support. We have systems in place that handle the commerce, marketing and social interactions with our customers, but knew we needed a centralized platform at launch for customer service requests. Launching with forms to emails and manual spreadsheets would not cut it. Zendesk is a solid global company that has a palatable entry cost that allows us to centralize our CS services while starting small yet can grow with us as we add to our agent base and customer facing support services in the future.
What do you dislike about the product?
It would be nice to have our core team of admins at a higher service level while allowing us to add limited functionality agents at a lower price. As it stands, all users are the same price per service level you subscribe to. They have "lite agents", but these are for internal collaboration only and can not directly service client tickets.
What problems is the product solving and how is that benefiting you?
We are building out our instance to allow us to outsource our CS, while maintaining direct oversight of interactions with our customers and the business processes that are being used to service their requests.
Recommendations to others considering the product:
Review their price sheet and watch the demo video, but before purchasing talk to their sales department. Explain your business, initial needs and use cases as well as how you think you will need to expand your customer service in the future. With this information they are willing to work with you so that you only pay for what you need now while building out a future growth path for you. No sense in over-paying from the start for features you will not utilize.
Not too bad
What do you like best about the product?
Its quick and easy, provides assistance when needed
What do you dislike about the product?
Can lag sometimes but overall works fine
What problems is the product solving and how is that benefiting you?
helping customers with their needs theough zopim chat
Great Product
What do you like best about the product?
I use this for my help desk with my company. it is super fast and easy to use.
What do you dislike about the product?
I don't dislike anything. It works great for me.
What problems is the product solving and how is that benefiting you?
If I have password trouble or something isn't working right
Zendesk Support is very User Friendly!
What do you like best about the product?
Zendesk Support is a very well laid out application that is visually appealing and very easy to use. Even non-tech personnel are able to figure out how it works very quickly.
What do you dislike about the product?
I would say the one thing that I wish Zendesk had was better time keeping management in terms of ticketing. My company has run into a few issues with this.
What problems is the product solving and how is that benefiting you?
With Zendesk Support we are able to organize the support team as well as keep track of what they have solved for issues.
Good overall
What do you like best about the product?
I like the whole workflow process with the support ticket system and associated with emails.
What do you dislike about the product?
I don’t like the layout and how it looks like
What problems is the product solving and how is that benefiting you?
Support system
Zen desk customer support
What do you like best about the product?
Ease of use is great, ability to sort tickets into particular folders is so helpful to keep everything straight and prioritized.
What do you dislike about the product?
We have had problems sending emails directly from Zendesk to our customers; having to use direct email from Gmail and copying the support email for it to show up.
What problems is the product solving and how is that benefiting you?
Customer support for anything from vague questions to making appointments and solving bigger issues like lock outs, flooding, and electrical or Wifi issues.
Very good!
What do you like best about the product?
It is really easy to use, customers can rate the satisfaction and you can add the Google translate which is really useful for international customers. And the statistics are really good and easy to understand.
What do you dislike about the product?
Lately users don't need to identify to enter to the chat, and sometimes people just use it to have fun (internet trolls). Also as they don't have to identify if they have a problem later related to the chat it is difficult to find the chat in the historic.
What problems is the product solving and how is that benefiting you?
We use it for answering questions of our costumers, doubts and giving them general information about our hotels (We work for a hotel company)
The best ticketing system for your business
What do you like best about the product?
Simple interface besides being very pleasant, it is very easy to use, very good menu structuring. In the operator section, you can answer your customers wherever you are, customer satisfaction will increase, and all the big companies like (RiotGames, Habbo, Blizzard) already use this same system.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
What do you dislike about the product?
Of all the ones I've tried, I would definitely choose this one, for the moment I haven't found anything wrong with this system.
What problems is the product solving and how is that benefiting you?
In the section of an e-commerce, resolve the task of After-sales, RMA, support, etc. very well... Analysis, Self-service for customers, customer satisfaction, live chat, and a long etcetera...
Recommendations to others considering the product:
If you have an online business, I definitely recommend using Zendesk
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