Zendesk Suite
ZendeskExternal reviews
6,508 reviews
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Zendesk meets my needs!!!!!
What do you like best about the product?
The versatility of the website makes it easy for me to complete my daily duties in an organized manner
What do you dislike about the product?
With the addition of more apps, it appears that the system overall becomes bogged down or performs slower.
What problems is the product solving and how is that benefiting you?
Customer Service related issues
All around best support ticket management system available!
What do you like best about the product?
I love the integrations available within Zendesk, from Intercom website chat support to analytics apps.
What do you dislike about the product?
It is on the expensive end when it comes to ticketing system, but for us the benefits outweigh the cost.
What problems is the product solving and how is that benefiting you?
We're able to manage all of our support tickets for over 5000 clients. It allows a central location for us to manage and oversee all issues being reported.
Recommendations to others considering the product:
If you can afford the monthly cost, definitely go with Zendesk, lots of abilities offered and can solve lots of customer support issues.
Fast support
What do you like best about the product?
This company works to provide fast and accurate information.
What do you dislike about the product?
I don't like that sometimes the agent disconnects the chat.
What problems is the product solving and how is that benefiting you?
Fast and efficient service for clients.
Great Customer Support Tool
What do you like best about the product?
It's super easy to set up and manage. We literally set it up within a week and it's quite intuitive to use and maintain. We also use the Zendesk Guide, which was a great way to provide additional support to customers with materials such as tutorials, FAQs, step by steps with screen shots of the system etc.
What do you dislike about the product?
After the last feature release, Zendesk has changed how new emails appear within the platform. It's very confusing now as they're basically all over the place rather than ordering per unread and we also no longer get notified by email of new enquiries. We've tried changing the settings but nothing works.
What problems is the product solving and how is that benefiting you?
We provide customer support of a SaaS platform through Zendesk and it's been incredibly easy to use, track and assign tickets, go through history etc.
Recommendations to others considering the product:
Excellent choice of support platform. Zendesk is super easy to set up and maintain. The price is fair and there are plenty of features to be able to provide excellent customer support. We have multiple users internally using the platform and it works really well to assign tickets to the correct people, follow up and consult historic information, if required.
Easy to work with
What do you like best about the product?
I have been using zendesk for sometime now and I cant live without it.
What do you dislike about the product?
Nothing really I dislike. It's so easy to use.
What problems is the product solving and how is that benefiting you?
Computer repair
Recommendations to others considering the product:
Na
Zendesk makes it easy to handle client concerns.
What do you like best about the product?
I like that I can see all open issues in one place.
What do you dislike about the product?
I don’t like that I can’t close tickets from responding via email to a ticket.
What problems is the product solving and how is that benefiting you?
My job is problem solving and it helps me manage and organize problems.
We use Zendesk!
What do you like best about the product?
I like the searchability and the clean look.
What do you dislike about the product?
Sometimes it can be a little buggy. The analytics aren't great either.
What problems is the product solving and how is that benefiting you?
We provide support to our customers.
Recommendations to others considering the product:
We use the live chat feature as well.
ZenDesk Helps!
What do you like best about the product?
It is well suited when you are working at an organization that has sites across America. It helps because our HQ houses the main data technology people and so when we have requests it can streamline the way we get our requests answered
What do you dislike about the product?
The emails with replies can be hard to understand
What problems is the product solving and how is that benefiting you?
We use ZenDesk reporting to run analytics about types of requests and issues we are getting from clients.
Recommendations to others considering the product:
Would definitely recommend for ease of use
very good tool
What do you like best about the product?
GUI is very attractive and very easy to understand
What do you dislike about the product?
I do not dislike any thing until now
What problems is the product solving and how is that benefiting you?
Daily tickets and problems
Recommendations to others considering the product:
Very good and I highly recommend to others
One of the best user friendly interface
What do you like best about the product?
Zendesk is on the best user interface I have seen. It gives to access to multitask and saves time.
What do you dislike about the product?
Its appearance. Looks could be improved a bit.
What problems is the product solving and how is that benefiting you?
Customer tech-chat support.
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