Zendesk Suite
ZendeskExternal reviews
6,513 reviews
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World Class CRM for Support
What do you like best about the product?
Zendesk puts an amazing amount of power at your finger tips, from custom business rules logic to insightful reports.
What do you dislike about the product?
Be prepared to carefully consider your budget because Zendesk isn't inexpensive. Also be prepared to designate a team member as a dedicated subject matter expert on Zendesk. It has a vast amount of tools and data that demand focused attention.
What problems is the product solving and how is that benefiting you?
I use Zendesk to create email, inapp messaging, and chat channels for clients. Zendesk also provides a self-service portal for users and reporting that informs both business and product development decisions.
Recommendations to others considering the product:
Be prepared to dive into learning about the product. Zendesk makes it pretty straightforward with great technical documentation at support.zendesk.com. You get what you put into this product.
Easy communication
What do you like best about the product?
It organizes calls in a way that is easy to loacte high priority interactions.
What do you dislike about the product?
There are times when the system (though minimal) crashes
What problems is the product solving and how is that benefiting you?
In bound call volume control
Utilitarian and Intuitive
What do you like best about the product?
Zendesk has the ability to manage tickets, send out updates, and connect to Office 365 to keep customers up to date.
What do you dislike about the product?
It lacks the ability to integrate a timesheet.
What problems is the product solving and how is that benefiting you?
We are doing all of our ticket management through Zendesk and benefits us with a resource to track, manage, and update tickets very easily.
Recommendations to others considering the product:
Take your time to decide if this offers every process you need.
Zendesk is great for emails and support
What do you like best about the product?
I like zendesk because it streamlines support and tickets for me
What do you dislike about the product?
it could use a better interface on it in terms of folders and the way it looks
What problems is the product solving and how is that benefiting you?
support, emails, customer support, tiers and response times, also tracking things with regards to support
Recommendations to others considering the product:
it's good for email support, one of the best out there
We try many other solution. Zendesk is simple to use and simple to implement
What do you like best about the product?
Simplicity to implement. All of our customer support team user Zendesk. They have so many feature so we can grow with the platform over time.
What do you dislike about the product?
The pricing per user per sevice is a bit expensive for small company. But the product work perfectly ...
What problems is the product solving and how is that benefiting you?
Email with customer and chat with customer
Recommendations to others considering the product:
Pricing is a bit expensive but you have for what you pay. Very good platform for customer support and chat. We use Zendesk for many years now and it simply work.
Best help desk software
What do you like best about the product?
So easy to implement. Love the email to ticket end users have no problem using
What do you dislike about the product?
Need to have exchange access server. Otherwise. It’s pretty easy. I know there is a much larger use I don’t use. Chat bots auto answers. And they cost a lot.
What problems is the product solving and how is that benefiting you?
All my help desk and controlling tickets.
Best help desk solution
What do you like best about the product?
Good integration options, including social media.
What do you dislike about the product?
Potentially high price tag, begins at $5 per user per month.
What problems is the product solving and how is that benefiting you?
A good tool to provide customer support
Great Support Team
What do you like best about the product?
The application is easy to use and their support responses in a very timely manner
What do you dislike about the product?
Reporting could definitely be made easier than what it is now
What problems is the product solving and how is that benefiting you?
Tracking support cases, internal cases and QA
Simple and best
What do you like best about the product?
Whole product is excellent. It increases the productivity and helps for best support
What do you dislike about the product?
All of it's features and functions. It's simple to use.
What problems is the product solving and how is that benefiting you?
IT support
excellent software to help support our company
What do you like best about the product?
zendesk made service tickets for our application come in a timely fashion
What do you dislike about the product?
No ability to allow clients to close tickets
What problems is the product solving and how is that benefiting you?
Troubleshooting issues with our products
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