Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Fabulous Software & Easy to use
What do you like best about the product?
Really love the way it connects to the command and gives real solutions to the problem.
What do you dislike about the product?
There is nothing that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Zendesk is solving all the major problems of communication with every single person as it helps to give real time solutions and also replying at all times of the day as it is a 24/7 service which is not possible most of the times.
It is a really good and easy to get along
What do you like best about the product?
It is very helpful for not that tech literate persons, basically for any one that knows how to use a computer
What do you dislike about the product?
Some times it get stuck while updating status
What problems is the product solving and how is that benefiting you?
It’s is very easy to reply the users and helps a lot to easily locate macros that helps with your job rol
Great software for our CS teams
What do you like best about the product?
It seamlessly integrates with many software platforms for us to capture inquiries and concerns and route to our CS teams
What do you dislike about the product?
Not a whole lot I can complain about at all!
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite keeps our CS requests organized and it's great!
Easy to use
What do you like best about the product?
It's easy to fill, understand and handle
What do you dislike about the product?
Nothing, I like everything, is user friendly
What problems is the product solving and how is that benefiting you?
It's easy to report issues with a platform and look for help there
Great Product to Use
What do you like best about the product?
Omnichannel Support, Unified Agent WorkSpace
What do you dislike about the product?
Complexity of setup and complexity in configuration
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication, Inefficient Task management
Optimus Prime of Helpdesk Platforms
What do you like best about the product?
The support ticket interface is super fantastic making it easier t keep track of your tickets and maximising on customer interactions.
What do you dislike about the product?
Zendesk is one of the best helpdesk platforms i would be lying if i said there is something i dislike about it.
What problems is the product solving and how is that benefiting you?
It solves the problems of having to answer duplicate messages and queries with the ticketing merging option. intergrating ai platforms to generate auto repsonse which hardly needs human interventions when it comes to resolving queries. The ability to intergrate multiple platforms to help make things easier. eing able to generate and pull accurate reports.
Easy to use CRM
What do you like best about the product?
To me, Zendesk is the simplest yet most useful CRM in the market. It’s the perfect balance between simplicity and usefulness
What do you dislike about the product?
I don’t have see any downs of the tool. It would be great to allow a “force transition” from chats to emails to not allow the users to go back to chats.
What problems is the product solving and how is that benefiting you?
Smooth communication with clients
Great product. Works well
What do you like best about the product?
Great solutions that meet full requirements
What do you dislike about the product?
Has some issues but advantages outway disadvantages
What problems is the product solving and how is that benefiting you?
Answers questions via webchat
All-in-One Solution for Seamless Customer Support
What do you like best about the product?
Zendesk Support Suite makes it easy to manage customer interactions across multiple channels in one place. The ticketing system is intuitive, automation features save time, and the reporting tools provide valuable insights to improve team performance.
What do you dislike about the product?
While Zendesk Support Suite is powerful, it can feel overwhelming to set up initially, especially for smaller teams. Some customization options require technical knowledge, and certain advanced features are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer support inquiries in one place, reducing response times and improving team collaboration. It solves the challenge of tracking conversations across different channels, ensuring nothing slips through the cracks. This leads to better customer satisfaction and a more efficient support workflow.
Zendesk Support Suite is one of the best solution for businesses out there
What do you like best about the product?
What I like most about Zendesk Support Suite is how everything is centralized. You can manage emails, chat, calls, and even social media messages from the same dashboard, which really simplifies things. The interface is clean and intuitive, so even new team members can get the hang of it pretty quickly
What do you dislike about the product?
One thing I find frustrating about Zendesk Support Suite is that some of the more advanced features are locked behind higher tier plans, which can get expensive pretty quickly. For example, features like advanced reporting or certain integrations require a significant upgrade, even if you're a smaller team just trying to grow.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us streamline customer communication by centralizing everything into one platform. Instead of juggling emails, live chats, and social media separately, we now handle all interactions from one place, which reduces confusion and response time.
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