Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Zendesk support review
What do you like best about the product?
Easy to track the history of a client and the progress of agents. Infusionsoft integration is fantastic. Great reporting.
What do you dislike about the product?
Sometimes the infusionsoft app logs out and I have to log back in. Otherwise, very little to dislike.
What problems is the product solving and how is that benefiting you?
Providing enhanced customer service. Improved customer feedback.
Recommendations to others considering the product:
Outstanding product. Support could be better.
Auditable
What do you like best about the product?
One of my clients use this and allows us to get full population for IT testing
What do you dislike about the product?
Not the most organized to set up for different tasks
What problems is the product solving and how is that benefiting you?
Population confirmation for auditing
Zemdesk support review
What do you like best about the product?
I like the design and snappiness of the application the best.
What do you dislike about the product?
Sometimes the design gets in the way and can limit you in some ways
What problems is the product solving and how is that benefiting you?
Creating tickets in quick way while talking to a user
Recommendations to others considering the product:
Easy to make quick tickets and find them again. Not a complete solution
Easy to Use
What do you like best about the product?
What I really liked the best about Zendesk Chat is the way it was set up. It's so straightforward and easy to understand and use.
What do you dislike about the product?
Nothing at all, unless there is a way to make the chat display bigger. I'm not sure if I just haven't found a way to do that.
What problems is the product solving and how is that benefiting you?
Sometimes the sounds can be really annoying.
Zendesk Review
What do you like best about the product?
I love that Zendesk keeps everything organized. It's structure is very easy to work with.
What do you dislike about the product?
There are some glitches at times which slows down productivity, but they're easy to work round.
What problems is the product solving and how is that benefiting you?
We do all of our work on Zendesk. We've been able to customize the queues with the exact filters that are needed.
Similar to supportbee in ease.
What do you like best about the product?
I liked that it was similar to supportbee in ease of use. It solved the email problem pretty easily. I still prefer supportbee over any other -desk system, though, to be honest. I used this for a short amount of time.
What do you dislike about the product?
Not very intuitive. Many glitches and refreshes happened often and it made the email response time slow down a bit. I still prefer other software programs as compared to Zendesk, but it got the job done, so I wouldn't refuse using it again.
What problems is the product solving and how is that benefiting you?
Email support response time going down.
I use Zendesk 3-4 times a day.
What do you like best about the product?
I like how it is easy to streamline the customer's issues all in one thread.
What do you dislike about the product?
I dislike the complexity of resolving tickets.
What problems is the product solving and how is that benefiting you?
Zendesk is used to resolve customer service issues such as incorrect pay, incorrect charges, profile updates and account resolution.
ZenDesk User
What do you like best about the product?
I liked that with ZenDesk I was able to interact with customers all in one spot by phone, chat and email.
What do you dislike about the product?
Sometimes the program runs a little slow but not enough to really make a difference and I do not think it impacted my metric goals or customer response time in any way.
What problems is the product solving and how is that benefiting you?
Being able to attend to customers through multiple outlets makes serving them faster and in my opinion, more efficient.
Recommendations to others considering the product:
Its very easy to use so just stick with it and once you get the hang of it, you will wonder how you ever survived without it.
Easy to Integrate for a Small Company
What do you like best about the product?
Zendesk was easy to setup and get running. This allowed us to create a help center for our self service platform as well as create a location for users to submit help teams and contact our team,
What do you dislike about the product?
For true customization, there is a lot of backend development needed, which is not always the fastest process if resources are tight.
What problems is the product solving and how is that benefiting you?
Zendesk has helped us provide training and support to clients. This also free up a lot of time for account managers and technical support as they can now point clients to relevant resources without having to re-type the same message over and over again. It's been a huge time saver and is also a great resource to share when on-boarding new users.
Recommendations to others considering the product:
There are a variety of tools that can be applied across large and small business. The out of the box solution can be setup in only a few days, which is helpful when you just "need to get it in place." But there are also many options to customize, giving developers access to modify the look and feel to suit their brand and needs.
Zendesk
What do you like best about the product?
Ability to create rules to automatically file requests and emails into groups or departments based on a number of values. Eliminates the need for emails and easy to filter messages
What do you dislike about the product?
Agents and Admins need to commit time to train up on Zendesk to get the most usage, or book onto a training course if budget allows and its very expensive if you want to use all the feature
What problems is the product solving and how is that benefiting you?
Ticket tracking
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