Zendesk Suite
ZendeskExternal reviews
6,484 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Review
What do you like best about the product?
I love that Zendesk keeps everything organized. It's structure is very easy to work with.
What do you dislike about the product?
There are some glitches at times which slows down productivity, but they're easy to work round.
What problems is the product solving and how is that benefiting you?
We do all of our work on Zendesk. We've been able to customize the queues with the exact filters that are needed.
Similar to supportbee in ease.
What do you like best about the product?
I liked that it was similar to supportbee in ease of use. It solved the email problem pretty easily. I still prefer supportbee over any other -desk system, though, to be honest. I used this for a short amount of time.
What do you dislike about the product?
Not very intuitive. Many glitches and refreshes happened often and it made the email response time slow down a bit. I still prefer other software programs as compared to Zendesk, but it got the job done, so I wouldn't refuse using it again.
What problems is the product solving and how is that benefiting you?
Email support response time going down.
I use Zendesk 3-4 times a day.
What do you like best about the product?
I like how it is easy to streamline the customer's issues all in one thread.
What do you dislike about the product?
I dislike the complexity of resolving tickets.
What problems is the product solving and how is that benefiting you?
Zendesk is used to resolve customer service issues such as incorrect pay, incorrect charges, profile updates and account resolution.
ZenDesk User
What do you like best about the product?
I liked that with ZenDesk I was able to interact with customers all in one spot by phone, chat and email.
What do you dislike about the product?
Sometimes the program runs a little slow but not enough to really make a difference and I do not think it impacted my metric goals or customer response time in any way.
What problems is the product solving and how is that benefiting you?
Being able to attend to customers through multiple outlets makes serving them faster and in my opinion, more efficient.
Recommendations to others considering the product:
Its very easy to use so just stick with it and once you get the hang of it, you will wonder how you ever survived without it.
Easy to Integrate for a Small Company
What do you like best about the product?
Zendesk was easy to setup and get running. This allowed us to create a help center for our self service platform as well as create a location for users to submit help teams and contact our team,
What do you dislike about the product?
For true customization, there is a lot of backend development needed, which is not always the fastest process if resources are tight.
What problems is the product solving and how is that benefiting you?
Zendesk has helped us provide training and support to clients. This also free up a lot of time for account managers and technical support as they can now point clients to relevant resources without having to re-type the same message over and over again. It's been a huge time saver and is also a great resource to share when on-boarding new users.
Recommendations to others considering the product:
There are a variety of tools that can be applied across large and small business. The out of the box solution can be setup in only a few days, which is helpful when you just "need to get it in place." But there are also many options to customize, giving developers access to modify the look and feel to suit their brand and needs.
Zendesk
What do you like best about the product?
Ability to create rules to automatically file requests and emails into groups or departments based on a number of values. Eliminates the need for emails and easy to filter messages
What do you dislike about the product?
Agents and Admins need to commit time to train up on Zendesk to get the most usage, or book onto a training course if budget allows and its very expensive if you want to use all the feature
What problems is the product solving and how is that benefiting you?
Ticket tracking
Great support desk with clean UI
What do you like best about the product?
Zendesk offers a simple but deep solution to support ticket management allowing our team to better support our client base.
What do you dislike about the product?
Some HTML and CSS knowledge was necessary to set up the instance to our specifications. Some features available in the trial were only available at an additional cost.
What problems is the product solving and how is that benefiting you?
Zen desk is helping us track and report on tickets submitted by clients, time to resolve and if there are repeated issues.
Zendesk is the answer to quick and easy work
What do you like best about the product?
Easy to install and manage. Our agents resolve incidents with Zendesk quickly. The support is good and they have always solved our problems. In addition, you can get Zendesk for a very good price.
What do you dislike about the product?
The mobile application lacks important features of the web application.
What problems is the product solving and how is that benefiting you?
This is the backbone of our IT incident management.
Recommendations to others considering the product:
It is an efficient way to manage both past and present service requests.
A service provider that just keeps raising the bar and keeps getting better
What do you like best about the product?
Zendesk is outstanding and continues to get better and better at such a fast pace and has set a standard for help desk and customer relationship management systems.
What do you dislike about the product?
All around for what is offered and what zendesk can do, there isn't much to dislike especially the bang for the buck.
What problems is the product solving and how is that benefiting you?
Organization is critical to any business that is trying to grow or scale their business into something more than a one off service. Zendesk has been by out side and at a price point that doesn't seem like a lose.
Best Freeway interface between helpdesk and customer
What do you like best about the product?
Ability to create tickets easily with few clicks. Easy hierarchical view of Ticket assignment with internal and external user label is good. One click Report generation of the weekly, monthly ticket is excellent, it saves lots of time. It also has it equivalent app version so it is easy for customer to view the status of ticket on the go. Zendesk really helps to save lots of time. It also provides integration with social accounts like twitter so that customer can be served for the queries directly posted to the social media.
What do you dislike about the product?
Filters are a bit tricky as it involves lots of use of logical conditions which can be confusing for non-technical users. User Interface is sometimes laggy need improvement on this part where it takes lots of time to load the issue.
What problems is the product solving and how is that benefiting you?
Helping customer on Information Technology realted queries like providing reports, data and solution to the all the business related process. It is quicker for communicate, users without the User Interface access can just reply the automated mail from Zendesk support to actually update the ticket. Assigning the ticket to the next team is very quick and simple.
Recommendations to others considering the product:
Easy to use tool for connecting your customers. Mail reply options help customer to flawlessly reply and update on the issue in case there is need to additional queries from them. Getting report is one click aways and generates in multiple format (csv, xlsx, pdf) so it improves the readability and analysis.
showing 2,261 - 2,270