Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Zendesk chat
What do you like best about the product?
I love that you can carry on as many or few chats as you like.
What do you dislike about the product?
Honestly, I really haven’t found anything yet that I’m not happy with.
What problems is the product solving and how is that benefiting you?
I work for an Internet only flash sale site and this is amazing to use. Up to the minute chat
Very easy to use
What do you like best about the product?
I love how easy Zendesk is to navigate around, filtering tickets by assignee, requester, status or date. It's easy to locate tickets and sort by date to make sure all tickets get answered, even the old ones that could easily be missed. The tags feature is very useful to separate the customer queries into categories so they are easy to find, for example refund issues or to assign tickets to different agents.
What do you dislike about the product?
Creating a folder for tickets is a little tricky, as it's not just a simple case of adding a folder. There is a few steps to go through and it can become confusing.
What problems is the product solving and how is that benefiting you?
It's easy to answer all customer queries via zendesk, rather than via an email system or chat forum.
It’s okay.
What do you like best about the product?
This program is okay. Easy to navigate.
What do you dislike about the product?
Sometimes took forever to load and it was buggy,
What problems is the product solving and how is that benefiting you?
Solved customers issues.
Great all in one product.
What do you like best about the product?
All the features from ticketing system, call center software, chat features, analytics to Knowledge base and smart self-service and much more.
What do you dislike about the product?
The complexity can be a bit scarry at the beginning, but it is actually just takes time to get used to it.
What problems is the product solving and how is that benefiting you?
No need to switch between and use different systems.
Easy to use. User friendly.
What do you like best about the product?
Ease of use. Creating tickets, integration of KB
What do you dislike about the product?
Could have more options. Ticket escalation
What problems is the product solving and how is that benefiting you?
Escalating tickets, integration of KB
Great for reporting, but would like better search functions
What do you like best about the product?
I think this is a great tool to be able to manage any customer support team, as well as users of a particular interface. It's easy to pull data from this platform into your own reporting.
What do you dislike about the product?
I have found it a little difficult to find a way to easily search for users in the platform. It utilizes a lot of icons for different functions, so if you're un-familiar with these symbols it can be a bit tricky.
What problems is the product solving and how is that benefiting you?
Zendesk sources most of the work we do in our office, so it's vital to our day to day operations. The ease of the reporting within Zendesk really allows me to be able to honne in on trends in the data and set an action plan.
Great tool between departments
What do you like best about the product?
The numerous fields it gives you to fill out required information
What do you dislike about the product?
I wish the emails it sent to confirm your ticket were formatted more cleanly
What problems is the product solving and how is that benefiting you?
Great tool to communicate between departments
Allows us to easily provide support
What do you like best about the product?
Zendesk is a help desk management solution, which works perfectly for our needs. It allows us to easily manage our customer database, and provide support according to their tenure with our business.
It has all the plugins we need
It has all the plugins we need
What do you dislike about the product?
As with any other cloud solution, Zendesk updates the products, which sometimes breaks existing integrations
What problems is the product solving and how is that benefiting you?
The 3rd party plugins allows us to use features we didn't even know we needed!
Zendesk
What do you like best about the product?
The categorization of the of tickets and being able to group them easily making simple to find a bulk of tickets.
What do you dislike about the product?
The triggers would sometimes not work and be broken taking some time to fix and would skew the data.
What problems is the product solving and how is that benefiting you?
We used to use Zendesk but the lack of support and the constant service outages we had during the time of use were just not sustainable at the time. We like zendesk and was a good program to use to classify our tickets.
Easy to use
What do you like best about the product?
Very intuitive, easy to utilize, can store your own custom macros or get team-wide macros for fast responses
What do you dislike about the product?
Once you get over a certain number of tickets within the system, it slows down massively
What problems is the product solving and how is that benefiting you?
We answer and troubleshoot customer questions using ZenDesk and it's been a huge benefit. It keeps our inboxes clean and lets the customer keep track of their tickets.
Recommendations to others considering the product:
Easy to use for agents and I highly recommend it
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