Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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Great product.
What do you like best about the product?
Easy to use. It helps companies connect with the consumers to figure out if there are any issues that need to be resolved.
What do you dislike about the product?
Sometimes there are occasional lags where the screen freezes up.
What problems is the product solving and how is that benefiting you?
Customer support in relation to a product that was purchased. Obtaining feedback in regards to a negative or positive experience.
Great tool for inside and outside of your company!
What do you like best about the product?
What I list best about Zendesk Support is that it is able to support an internal ticketing system that my team can use as well as a ticketing system our partner can use! Allowing us to be able to provide support for any and every partner that we work with and setup an instance of Zendesk with! Something that whole support teams that I work with make use of.
What do you dislike about the product?
What I dislike the most about Zendesk Support is that the partner facing ticketing system isn't as fully featured as the internal system is. Meaning that our partners are unable to do some great things like make use of API calls or Microsoft Forms integration. It is just a little too closed off for partners of ours.
What problems is the product solving and how is that benefiting you?
The business problem I am able to solve with Zendesk Support is quick alerts and tracking for any and every production bug that our partner finds. And while our partner isn't able to make use of the API catalogue that Zendesk has, we are still able to share reports from Zendesk.
Recommendations to others considering the product:
They have trials and great customer support that will work with you to see if Zendesk is a good fit for you or not.
All the packages, great for multi-vendor businesses.
What do you like best about the product?
Great integration, multi-channel and languages, great customization and really strong on the channels to communicate feedback and social media
What do you dislike about the product?
The layout and email templates are very basic, nothing much more than simple stuff, unless it's in a higher bracket, if you're looking for customization you will need to dig deep into the pockets as no templates are available.
What problems is the product solving and how is that benefiting you?
Customer Support, tech support, marketing enquires and billing support
Recommendations to others considering the product:
good for SME's and really tight groups, we use it for global support as we have a number of desks
Easy to use
What do you like best about the product?
I like that it's an email messaging based customer help relation, and most importantly, it is very user friendly.
What do you dislike about the product?
In all honesty there is not much to dislike about this, once you think about the fact that anyone, trained or not will have the ease of using this without the problem of having to understand complicated rules or steps.
What problems is the product solving and how is that benefiting you?
I have seen customer satisfaction, with the smooth use of this software.
Recommendations to others considering the product:
Do not recommend much, but I will speak to the users on that are speaking to their customers, to just reply effieciently, for the sake of your success. It really helps your employers, customers and most importantly, your valued reputation. That is about all their is to my recommendation
It's definitely a chat service
What do you like best about the product?
Instant, no lag. Good info on letting you know where the customer is contacting you from.
What do you dislike about the product?
The noises it makes for notifications. Lack of options for putting someone "on hold."
What problems is the product solving and how is that benefiting you?
Quick service, good ability to limit number of chats.
Awesome Support Ticketing Tool
What do you like best about the product?
The structure of the ticket lists and the conversation history for each ticket and agent.
What do you dislike about the product?
No possibility to use the tool without the zendesk.com subdomain structure. So you can not simple use www.yourcompanyname.com or support.yourcompanyname.com. You can basically only use: yourcompanyname.zendesk.com
What problems is the product solving and how is that benefiting you?
Many of them. Most important Zendesk helps you track all incoming support issues. So no support request gets lost or even forgotten in the inbox. Futhermore the tool helps you to assign any tasks to the certain agents in your team. For example technicians vs. sales and customer support in general.
Zendesk support review
What do you like best about the product?
Easy to track the history of a client and the progress of agents. Infusionsoft integration is fantastic. Great reporting.
What do you dislike about the product?
Sometimes the infusionsoft app logs out and I have to log back in. Otherwise, very little to dislike.
What problems is the product solving and how is that benefiting you?
Providing enhanced customer service. Improved customer feedback.
Recommendations to others considering the product:
Outstanding product. Support could be better.
Auditable
What do you like best about the product?
One of my clients use this and allows us to get full population for IT testing
What do you dislike about the product?
Not the most organized to set up for different tasks
What problems is the product solving and how is that benefiting you?
Population confirmation for auditing
Zemdesk support review
What do you like best about the product?
I like the design and snappiness of the application the best.
What do you dislike about the product?
Sometimes the design gets in the way and can limit you in some ways
What problems is the product solving and how is that benefiting you?
Creating tickets in quick way while talking to a user
Recommendations to others considering the product:
Easy to make quick tickets and find them again. Not a complete solution
Easy to Use
What do you like best about the product?
What I really liked the best about Zendesk Chat is the way it was set up. It's so straightforward and easy to understand and use.
What do you dislike about the product?
Nothing at all, unless there is a way to make the chat display bigger. I'm not sure if I just haven't found a way to do that.
What problems is the product solving and how is that benefiting you?
Sometimes the sounds can be really annoying.
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