Zendesk Suite
ZendeskExternal reviews
6,515 reviews
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Very Easy To Use - User Friendly
What do you like best about the product?
Once we implemented Guide, out customers had great feedback regarding the UI and what they see.
What do you dislike about the product?
Sometimes it is challenging to roll out the changes as fast as we would like.
What problems is the product solving and how is that benefiting you?
Our customer service portal is top notch.
Recommendations to others considering the product:
Keep doing what you are doing! This product works great for us as we transition from a start up and take the next steps. I have been very happy with the product so far. Keep it up and thanks for providing this for us!
Easy to Navigate, Program, Use
What do you like best about the product?
Zendesk has a number of functions allowing emails, calls, and chat between customer service reps and customers. I like that you can use multiple functions at once, emailing in a ticket while replying to a chat. It is so easy to set triggers, manage the flow of incoming tickets, set goals, and read clear metrics. Getting new customer support agents set-up is simple, with a beautifully designed interface. Zendesk is a clear and simple tool that makes communicating with customers manageable and easy.
What do you dislike about the product?
Zendesk can be somewhat glitchy sometimes. There are a few things I would like to be able to do but cannot (For ex. Closed tickets cannot be reopened). I have not run into many problems as Zendesk is easily customizable and can be formed to fit any companies needs.
What problems is the product solving and how is that benefiting you?
Zendesk allows our company to manage and maintain a direct line of communication between users and customer service.
Recommendations to others considering the product:
Use it! It is absolutely wonderful!
ZENDESK SUPPORT
What do you like best about the product?
ITS END USER OR CUSTOMERS . END USERS ARE ALSO SOMETIMES REFERRED TO AS CUSTOMERS. THESE ARE PEOPLE WHO GENERATE SUPPORT REQUESTS FROM ANY OF AVAILABLE SUPPORT CHANNELS AND ANYONE CAN SUBMITTED A TICKETS
What do you dislike about the product?
WELL SOMETIMES IT CAN BE PROBLEM IF ANYONE CAN USE THIS SERVICES INCLUDED HACKERS SOMETHING TO THINK ABOUT
What problems is the product solving and how is that benefiting you?
VERY PRODUCTIVE WAYS AND HIGHY INTERACTION COMMUNICATION THAT YOU NEED
Recommendations to others considering the product:
1A VERY GREAT TOOL TO USE I HIGHLY RECOMMEND WITH BUT SECURITY KIND OF LOW TO PROTECT YOUR DATA MY OPINION
How zendesk improve the costumer service
What do you like best about the product?
Our company was a little bit scared to start to use a costumer service new tool also because it was a such a large amount of money without getting any goods but i received an email the minute the money was received saying that they have received the funds and that the watch is on its way.
i even they called us an that rested our mind.
that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with personal user for every costumer experience guy in our company
it was great, as promised and i can strongly reccomend this company.
i even they called us an that rested our mind.
that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with personal user for every costumer experience guy in our company
it was great, as promised and i can strongly reccomend this company.
What do you dislike about the product?
Get to use with the tools at the beginning was difficult to catch it but after you get it you can work with it just with the eyes close.
What problems is the product solving and how is that benefiting you?
Costumer service experience by call chats and email.
Recommendations to others considering the product:
From now nothing
Seamless
What do you like best about the product?
We work with a variety of the Zendesk software products, because they integrate so seamlessly with our e-commerce platforms.
What do you dislike about the product?
Not much...of course, more customization features are always wanted, and more pre-formatted auto-reply categories covered for our specific industry would be awesome.
What problems is the product solving and how is that benefiting you?
We use Zendesk chat with our e-commerce site, and this really helps us during our off hours, or when our guys can't make it into the office and just need to work from home or the field.
Recommendations to others considering the product:
Simple and easy to use, I highly recommend this to anyone looking to implement a better support system. Works great for internal tracking as well as my crm.
Awesome tool
What do you like best about the product?
I love that you can Build a customizable help center it helps to be more efficient and get to a resolution quicker so that the clients are happier sooner
What do you dislike about the product?
So far I like all the aspects of this tool. I have yet to find any complaints about the Zendesk guide
What problems is the product solving and how is that benefiting you?
I have yet to find any complaints about the Zendesk guide
Zendesk
What do you like best about the product?
I like that it’s easy to merge tickets etc. that way we can be organized and not talk to the same person multiple times
What do you dislike about the product?
I don’t like how it doesn’t integrate with everything easily. Also the chats are weird
What problems is the product solving and how is that benefiting you?
We were able to organize our tickets amongst everyone easily
Interface is very clean
What do you like best about the product?
As I said, the interface focuses on the most important options. I like that it's distraction-free and the flow of selections is seamless.
What do you dislike about the product?
Nothing. Very easy to use and have never experienced any problems with it.
What problems is the product solving and how is that benefiting you?
I submit tickets that help with reporting the current status of scooters around my city. By providing proof thru attaching images, it makes it easier for the other end to better assess the situation and how to go forward to solving it.
excellent support portal
What do you like best about the product?
easy to use regardless of skill level--customizable for technical people, straightforward and intelligible for total luddites
What do you dislike about the product?
nothing at all--i feel like they've made something that works for a wide variety of use cases
What problems is the product solving and how is that benefiting you?
triaging tech support from urgent problems to simple requests for a variety of users at multiple locations
Using Zendesk with a Small Team
What do you like best about the product?
It is an incredibly versatile tool that is flexible to fit the needs of your team. For instance, we do not utilize the chat features, but we do use the guide feature. This ability to pick and choose allows us to support our clients in the way we desire without breaking the bank.
What do you dislike about the product?
Sometimes it can be too confusing, especially when seeking to setup new agents. Many of the features are ones that are used once and then you have to spend a lot of time reviewing the support documentation to figure out how to modify them in the future.
What problems is the product solving and how is that benefiting you?
The biggest benefit is issue tracking and reporting over time which allows us to see important trends. It also provides accountability to our agents for quality and timely responses to customer issues. Recently we started using the customer satisfaction component which has been a great way to pinpoint issue that may not have been fully resolved, or allow us to reach out to customers who were feeling slightly disgruntled after their support experience.
Recommendations to others considering the product:
This is a great product that does what it says. Multiple levels allow you to pay only for what you need depending on the size of your business.
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