Zendesk Suite
ZendeskExternal reviews
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Zendesk support review
What do you like best about the product?
The best thing is management of tickets and ease of use to track them.
I like the user friendly interface for zendesk and granular user rights that we can allocate based on user roles and requirements.
I like the user friendly interface for zendesk and granular user rights that we can allocate based on user roles and requirements.
What do you dislike about the product?
I think it's only the format displayed during email conversations is a bit confusing and hard to track.
Like if you're trying to read the ticket conversation in an email you have to dig out to look for recent ones and track in descending order which takes a bit of time.
Like if you're trying to read the ticket conversation in an email you have to dig out to look for recent ones and track in descending order which takes a bit of time.
What problems is the product solving and how is that benefiting you?
To use zendesk for customer support operations. All customer support requests were tracked by Zendesk Support.
Recommendations to others considering the product:
I think for startups it is a great support platform to launch customer support for your product.
Excellent Support Package
What do you like best about the product?
Zendesk provides a really comprehensive set of solutions. The ticketing system is the core and what we use the most. But additional features such as phone and knowledge base are great complements, and integrations to third party tools such as Chatlio are very powerful.
What do you dislike about the product?
I don't have many problems with Zendesk. Some areas of configuration and administration might be more intuitive, but it's a big ecosystem and it would be impossible to make it completely effortless to configure.
What problems is the product solving and how is that benefiting you?
Primarily we use Zendesk for customer support - and particularly the ticketing system. The best benefit is sharing all support requests across our team, and the integration with Chatlio and Slack makes it very easy for customers to reach out to us.
Recommendations to others considering the product:
I would always recommend reviewing all available products before making a choice such as this. But after we searched the market for similar products, we landed on Zendesk. And we haven't regretted that choice or looked at alternative products to replace it.
Zendesk review
What do you like best about the product?
You are able to organise your tickets and help
What do you dislike about the product?
Uploading and downloading space is limited
What problems is the product solving and how is that benefiting you?
Day to day it business faults ooo
Support Associate
What do you like best about the product?
Easy to use
Visibility to customers
Ease to meet SLAs
Great filtering of tickets
Visibility to customers
Ease to meet SLAs
Great filtering of tickets
What do you dislike about the product?
Reveals full name
Phone does not transfer calls internally
Phone sound quality is bad
Several outages throughout the year
Phone does not transfer calls internally
Phone sound quality is bad
Several outages throughout the year
What problems is the product solving and how is that benefiting you?
Providing support to 100+ users - they pay a lot for the service so it's nice that zendesk filters well and we're able to get to user requests in a very timely manner.
Recommendations to others considering the product:
n/a
Quick and Easy Support
What do you like best about the product?
The play button made support tickets so easy to complete. It was a great way to get over the stress of the harder to solve problems.
What do you dislike about the product?
The stats page didn't always load the smoothest and it wasn't completely chromebook friendly.
What problems is the product solving and how is that benefiting you?
Reply speed.
Easy integration for email/chat/phone
What do you like best about the product?
I like having the ability to turn chats, emails, and phone calls into tickets for myself to view when needed.
What do you dislike about the product?
I didn't like how I had to use their phone support service to turn the calls into tickets. I used Google voice before.
What problems is the product solving and how is that benefiting you?
Being able to quickly turn support concerns into tickets for organization purposes.
Good for the money
What do you like best about the product?
The cost effectiveness... for several yes I worked in nursing... crosses over to my second degree and really like this a lot
What do you dislike about the product?
Again... customer services should be more affable and able to answer questions without such long pauses and hold times
What problems is the product solving and how is that benefiting you?
I think we are getting the company going in the right direction since I came on boa d and implemented many new programs grams including this one
Recommendations to others considering the product:
I would say try it out for the cost and effectiveness it is definitely worth the chance
Zendesk
What do you like best about the product?
It lets me configure SMS, call and also smart assistants like google's dialogflow to the central management system. I love their integration with all the platforms like slack etc.
What do you dislike about the product?
Its slightly difficult to handle and understand at first but eventually it gets very useful.
What problems is the product solving and how is that benefiting you?
It helps in handling new customer support tickets and also gives the customers an option to file a ticket using their favorable platform.
Recommendations to others considering the product:
Go for it, its better than freshdesk and salesforce for helpdesk and ticketing! and also its cheaper !
Great for most part
What do you like best about the product?
Ease of use, it’s so easy to take care of our customers. It is easy to customize as well
What do you dislike about the product?
Initial email creation is sort of clunky and has caused frustration from some of our customers.
What problems is the product solving and how is that benefiting you?
All customers problems are solved thru Zendesk, having a customer facing knowledge base and live chat in the same place is great.
Recommendations to others considering the product:
Try it out
Great ticketing system
What do you like best about the product?
This is a great tool to congregate all of your requests into one system and and help manage all of the tickets you have coming in. An easy way to centralize your customer support efforts into one system for the most efficiency.
What do you dislike about the product?
The UI is not my favorite I feel like it is lacking in this area and could use some improvements just to create a more enjoyable view of the product. It never hurts to have a better UI.
What problems is the product solving and how is that benefiting you?
Helping create a quick easy and fast streamlined process for our clients that have issues.
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