Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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Quick and Easy Support
What do you like best about the product?
The play button made support tickets so easy to complete. It was a great way to get over the stress of the harder to solve problems.
What do you dislike about the product?
The stats page didn't always load the smoothest and it wasn't completely chromebook friendly.
What problems is the product solving and how is that benefiting you?
Reply speed.
Easy integration for email/chat/phone
What do you like best about the product?
I like having the ability to turn chats, emails, and phone calls into tickets for myself to view when needed.
What do you dislike about the product?
I didn't like how I had to use their phone support service to turn the calls into tickets. I used Google voice before.
What problems is the product solving and how is that benefiting you?
Being able to quickly turn support concerns into tickets for organization purposes.
Good for the money
What do you like best about the product?
The cost effectiveness... for several yes I worked in nursing... crosses over to my second degree and really like this a lot
What do you dislike about the product?
Again... customer services should be more affable and able to answer questions without such long pauses and hold times
What problems is the product solving and how is that benefiting you?
I think we are getting the company going in the right direction since I came on boa d and implemented many new programs grams including this one
Recommendations to others considering the product:
I would say try it out for the cost and effectiveness it is definitely worth the chance
Zendesk
What do you like best about the product?
It lets me configure SMS, call and also smart assistants like google's dialogflow to the central management system. I love their integration with all the platforms like slack etc.
What do you dislike about the product?
Its slightly difficult to handle and understand at first but eventually it gets very useful.
What problems is the product solving and how is that benefiting you?
It helps in handling new customer support tickets and also gives the customers an option to file a ticket using their favorable platform.
Recommendations to others considering the product:
Go for it, its better than freshdesk and salesforce for helpdesk and ticketing! and also its cheaper !
Great for most part
What do you like best about the product?
Ease of use, it’s so easy to take care of our customers. It is easy to customize as well
What do you dislike about the product?
Initial email creation is sort of clunky and has caused frustration from some of our customers.
What problems is the product solving and how is that benefiting you?
All customers problems are solved thru Zendesk, having a customer facing knowledge base and live chat in the same place is great.
Recommendations to others considering the product:
Try it out
Great ticketing system
What do you like best about the product?
This is a great tool to congregate all of your requests into one system and and help manage all of the tickets you have coming in. An easy way to centralize your customer support efforts into one system for the most efficiency.
What do you dislike about the product?
The UI is not my favorite I feel like it is lacking in this area and could use some improvements just to create a more enjoyable view of the product. It never hurts to have a better UI.
What problems is the product solving and how is that benefiting you?
Helping create a quick easy and fast streamlined process for our clients that have issues.
Zendesk chat
What do you like best about the product?
I love that you can carry on as many or few chats as you like.
What do you dislike about the product?
Honestly, I really haven’t found anything yet that I’m not happy with.
What problems is the product solving and how is that benefiting you?
I work for an Internet only flash sale site and this is amazing to use. Up to the minute chat
Very easy to use
What do you like best about the product?
I love how easy Zendesk is to navigate around, filtering tickets by assignee, requester, status or date. It's easy to locate tickets and sort by date to make sure all tickets get answered, even the old ones that could easily be missed. The tags feature is very useful to separate the customer queries into categories so they are easy to find, for example refund issues or to assign tickets to different agents.
What do you dislike about the product?
Creating a folder for tickets is a little tricky, as it's not just a simple case of adding a folder. There is a few steps to go through and it can become confusing.
What problems is the product solving and how is that benefiting you?
It's easy to answer all customer queries via zendesk, rather than via an email system or chat forum.
It’s okay.
What do you like best about the product?
This program is okay. Easy to navigate.
What do you dislike about the product?
Sometimes took forever to load and it was buggy,
What problems is the product solving and how is that benefiting you?
Solved customers issues.
Great all in one product.
What do you like best about the product?
All the features from ticketing system, call center software, chat features, analytics to Knowledge base and smart self-service and much more.
What do you dislike about the product?
The complexity can be a bit scarry at the beginning, but it is actually just takes time to get used to it.
What problems is the product solving and how is that benefiting you?
No need to switch between and use different systems.
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