Zendesk Suite
ZendeskExternal reviews
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Makes Zendesk a lot better
What do you like best about the product?
Explore is heaps above Zendesk Insights feature. Right away you can tell there is more acuracy and functionality.
What do you dislike about the product?
Kind wish you didn't have to upgrade for this. Their other version of metrics 'insights' that comes standard with Zendesk out of the box is complete garbage and Explore really makes a huge difference...
What problems is the product solving and how is that benefiting you?
Finally having metrics from the source. Gives us great busy insights without having to attach another 3rd party to the API to get basic metrics.
AWESOME PRODUCT! very easy to use and learn. Any body can learn
What do you like best about the product?
The ease of use and learning! Accessible to every one and love the platform. It's convenient and I love the colors on the platform.
What do you dislike about the product?
So far, NOTHING! its great. it has everything I ask for when it comes to communication. The best one so far! better than google hangouts !
What problems is the product solving and how is that benefiting you?
communication between employees, friends and family as well!!!!!
Recommendations to others considering the product:
ITS very easy! not hard to learn at all. All you have to do is learn how to talk to people. its just like texting or emailing! quick and easy! nothing gets better than this!
Easy to use
What do you like best about the product?
I like this feature for when I need to talk to customers about anything they can access this and get anything solved.
What do you dislike about the product?
Honestly, there isn't anything I don't like. It is a very easy straight forward chat to talk to our customers. Maybe if there were different sounds. Some of them are a bit loud or they are too quiet. Otherwise, it is an easy to use feature in Zendesk.
What problems is the product solving and how is that benefiting you?
This feature makes it easy for me to talk to my customers who can't reach us by phone or emails and have a quick question about their order or question about a product. I like this feature as well on other sites when I don't want to be put on hold and have a quick question.
Hiring Coach
What do you like best about the product?
allowing teams to deliver phone support from the same platform they use to manage all other customer conversations.
What do you dislike about the product?
A better Help Center would be nice. The current one is old and slow.
What problems is the product solving and how is that benefiting you?
We can manage all of our clients calls with Zendesk Talk. We also manage tickets using it.
Best Chat Experience
What do you like best about the product?
I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience.
What do you dislike about the product?
I have never really had issues with this product. Sometimes the chat can crash but thats very rare
What problems is the product solving and how is that benefiting you?
Help desk functions
We use Zendesk for Help Desk Support
What do you like best about the product?
The end user puts in the ticket, save us time from doing that.
What do you dislike about the product?
I don't dislike anything about Zendesk Support. It saves us time.
What problems is the product solving and how is that benefiting you?
The end user puts in the ticket. It saves us time by not being on the phone with the end user to put in a ticket.
Helpdesk
What do you like best about the product?
Zendesk is easy to use especially for help desk support
What do you dislike about the product?
There is nothing I dislike about the program
What problems is the product solving and how is that benefiting you?
end user issues that come into the ticketing system. It allows us to escalate tickets to the right support group
Zendesk For Life!
What do you like best about the product?
I've used Zendesk now for 5 years in various customer support roles. I can't imagine using any other ticketing tool. The level of control and customization available to users is incredibly robust. Having the ability to take and make calls, handle chats, track analytics and usage all within one platform is critical for a support team that needs to keep the workflow streamlined and accessible. In my last role, I cultivated the macro repository used by our support organization and I loved the wide range of tools and options available to make the macros work efficiently and effectively to reduce response time and maximize agent workflows.
What do you dislike about the product?
The only thing that I really wish ZenDesk offered, is a more uniquely customizable UI that makes the platform stand out within the organization. I've used Zendesk at two companies now, and it would be nice, although not necessary by any means, for the company to be able to more definitively brand their dashboard setup.
What problems is the product solving and how is that benefiting you?
Zendesk Support tools have allowed our support organization to actively monitor and analyze ticketing trends which has made monthly reporting a breeze. The ability to breakdown ticket volume per account by ticket classification, product, etc. has made it easier for us to determine which components need better documentation or feature requests that should be pushed through into development. I've been able to share vital information within my team and organization, as well as sharing key data with my customers directly to help improve their product usage and understanding.
Recommendations to others considering the product:
N/A
Standards met for a small growing office
What do you like best about the product?
I like love that I am able to pull individual reports on my on calls taken.
It has become very helpful and we are all experts on the rise.
It has become very helpful and we are all experts on the rise.
What do you dislike about the product?
I don't really dislike anything about zendesk, I think that we are working to improve our knowledge and it is moving at a steady pace.
What problems is the product solving and how is that benefiting you?
It gives our office the ability to connect with our clients internationally with little to none in errors.
Recommendations to others considering the product:
this will definitely help organize your company with communication
Outstanding experience
What do you like best about the product?
Really loved it, a truly complete long term solution for customer support
What do you dislike about the product?
I dont have any complaints to present, i-m fully satisfied
What problems is the product solving and how is that benefiting you?
Making a better relationship with my clients
Recommendations to others considering the product:
I recommend talking to support to find the right plan for you
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