Zendesk Suite
ZendeskExternal reviews
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I LOVE ZENDESK EXPLORE!!!
What do you like best about the product?
I like that Zendesk Explore is the only tool that I need to satisfy customers.
What do you dislike about the product?
I do not dislike anything about this product. I think that it's 100% excellent and efficient. I f there's anything in the future, I will let you know.
What problems is the product solving and how is that benefiting you?
I am helping customer solve problems and making sure they're satisfied. I think customers also like the service that we provide and Zendesk makes that possible.
Recommendations to others considering the product:
I would definitely recommend Zendesk Explore to others.
Great for Tickets!
What do you like best about the product?
Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete.
What do you dislike about the product?
The only dislike I have on the system is when trying to locate the ticket. I get it through email originally but theres no link to the ticket in the email. It would be much easier if it could direct you to the ticket. Also it would be useful to tag people like other managers in the ticket. Currently there is no feature like this, which allows management to be on the same page with issues.
What problems is the product solving and how is that benefiting you?
We use Zen Desk to communicate with any IT issues or hardware issues. If something is broke whether it's hardware or software this alert the IT department and we can see immediately when they respond. This allows the turn around time to be very quick and efficient.
Recommendations to others considering the product:
This is very easy to use to communicate interdepartmental!
Works great for customer ticketing software.
What do you like best about the product?
Has helped us maintain and organize customer requests. It has an easy interface to use.
What do you dislike about the product?
The software can slow down if there is a large amount of information to load in a case.
What problems is the product solving and how is that benefiting you?
Helping us to quickly address customers in a timely manner and stay organized. Our customers are happier becuase of this.
Recommendations to others considering the product:
If you want to become more organized and make your customers happy then it is great.
ZenDesk
What do you like best about the product?
The program makes it very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
What do you dislike about the product?
Sometimes it is difficult to keep track of other open tickets if you are covering for someone.
What problems is the product solving and how is that benefiting you?
Zendesk Support very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
Powerful helpful software
What do you like best about the product?
Being able to search for tickets by users so you can put all tickets by a particular contact into one ticket so you don't have to look up multiple tickets for the same customer , for the same issue they are inquiring about. Zendesk makes this so much simpler!
What do you dislike about the product?
Definitely the pricing is the biggest complaint, while I do have to say, Zendesk is worth the price if one can afford since the premium version does have some great, especially chat triggers so certain conditions can be specific if someone is stuck on a page for chat box to auto-launch. If you don't like the pricing of Zendesk, there is a free version but of course, it's limited.
What problems is the product solving and how is that benefiting you?
With real time communication with customers, Zendesk definitely helps support with making it much easier to reach out to customers.
Recommendations to others considering the product:
Zendesk premium pricing seems more suitable for larger companies, so if being a small business, I would recommend in trying out the free version first , as Zendesk does offer several different plans at which all are great, you just won't be able to to get all the benefits with the free version but in any case, Zendesk is well worth the price since it is a very efficient, excellent tool.
Zendesk consolidates support chat
What do you like best about the product?
Easy real-time chat with support teams, ability to report escalations and reporting issues with the appropriate team.
What do you dislike about the product?
layout is not ideal and it can get confusing if the teams dont label correctly.
What problems is the product solving and how is that benefiting you?
Reporting issues, IT escalations and direct communication that negates email chains.
Recommendations to others considering the product:
Have support teams utilize it for much faster resolutions for individual issues that dont need to be reported to an entire email distro list.
Zendesk walks tall!
What do you like best about the product?
The detail paid to our, the customers, input
What do you dislike about the product?
Its a tad costly, but well worth it. Get it!
What problems is the product solving and how is that benefiting you?
Our in house help desk personnel have improved their skills 100% and are building on them.
Recommendations to others considering the product:
Great program, works intuitively with you, consistently bringing out the best .
Clean and user friendly!
What do you like best about the product?
Zendesk is an easy-to-use, dynamic, intuitive customer service tool that allows the use of macros to optimize messages to customers.
What do you dislike about the product?
really do love this product. The only thing to mention that could use improvement is the (seemingly) constant outages. There were some days where we would have to wait hours to get back in to the tool. I will say, though, customer support was always on top of it and super responsive.
What problems is the product solving and how is that benefiting you?
Tremendous scaling benefits. Adding more users is not just easy, but we have recourse to ensure that our teams can grow at their own paces without worrying if the software can keep up. Zendesk can absolutely keep it; it does not even flinch
Zendesk support
What do you like best about the product?
Management solution offering customizable tools to build customer service portal.
What do you dislike about the product?
Needs to have notifications every time you are consuming the time of a ticke
What problems is the product solving and how is that benefiting you?
Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status.
Great Customer Platform for Support
What do you like best about the product?
We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well.
What do you dislike about the product?
Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call.
What problems is the product solving and how is that benefiting you?
Providing support to customers outside of office hours.
Recommendations to others considering the product:
Great tool with wide range of integrations.
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