Zendesk Suite
ZendeskExternal reviews
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Zendesk Talk is best way to personalize Support
What do you like best about the product?
What I liked about Zendesk Talk is that it's a cloud-based system so easy to access when we want and secondly the call feature as it helps to provide real-time and personalize support to our clients. It also allows personalizing greetings and record calls.
What do you dislike about the product?
There is nothing much that i dislike about it as it has helped us refine our customer experience. but the training and implementation took long.
What problems is the product solving and how is that benefiting you?
It has helped us resolve our customer experience and provide real-time and quick response to our clients as well it has helped us manage the flow of questions.
Recommendations to others considering the product:
Really recommended if you have a big customer base and you want to clear out questions and queries in an efficient and real-time manner. It may help you build a strong brand.
Complete and clean
What do you like best about the product?
Filled all of my expectations, recommended
What do you dislike about the product?
I have no major complains or objections to present
What problems is the product solving and how is that benefiting you?
A custommer support solution
Recommendations to others considering the product:
First have a chat with their support to make sure
Enjoyable Experience
What do you like best about the product?
Really easy to work with, easy to set up and cofigure
What do you dislike about the product?
Not so much options to customize, I found it very limited
What problems is the product solving and how is that benefiting you?
Custommer Support
Recommendations to others considering the product:
Is an excellent value, try it
Worked great for what we needed
What do you like best about the product?
I liked the search ability when looking at tickets. It was heavily customizable and made it so I didn't have to use any reporting tools to find what I need.
What do you dislike about the product?
When there were too many queues on the left-hand side it would smash together and make it hard to see the other queues.
What problems is the product solving and how is that benefiting you?
Customer Relationship Management
Make easy the support interactions with your clients
What do you like best about the product?
- Easy to install and to use,
- The SLA views provide the tickets' status and
- The support to a variety of brands, products, services, etc.
- The SLA views provide the tickets' status and
- The support to a variety of brands, products, services, etc.
What do you dislike about the product?
- Creating roles and permissions is limited,
- Some reports available are awkward and limited.
- Some reports available are awkward and limited.
What problems is the product solving and how is that benefiting you?
The 24/7 Customer support allow the tickets creation in any part of the world, in any schedule, by the company's branches workers.
Exhaustive Helpdesk Software for large organisations
What do you like best about the product?
I like the fact that there are various integrations available, along with a lot of business rules, forms etc those can be written. The market place allows you to add applications to make your work easier and streamlined. Zendesk probably has one of the biggest helpdesk marketplaces.
What do you dislike about the product?
It sometimes gets a little complicated with a lot of rules. Further, I feel the analytics can be much better. You have to almost always make your dashboard on Good data, even the simplest ones.
What problems is the product solving and how is that benefiting you?
We use it as a daily driver for solving all customer support tickets, along with generating tickets when any actionable is needed for specific functions.
Zendesk is the best!
What do you like best about the product?
Its very easy to track the status of tickets and folloups, collaborate both internally and externally.
What do you dislike about the product?
Recipients on tickets, often complain it is not easy to see who else is CC'd on a ticket (despite our adding that information to the body of the ticket, at the top). This results in frequent emails that people think are private, when they are not. Zendesk needs to to better to make this information clear.
What problems is the product solving and how is that benefiting you?
Because we can tag tickets, we are able to gain helpful insights into what issues are frequent.
ZenDesk works well for CS
What do you like best about the product?
It automates most of the process. It is very customizable to fit the companies needs.
What do you dislike about the product?
UI could be improved a little bit. There are some glitches with timing.
What problems is the product solving and how is that benefiting you?
Customer inquiries. We are able to filter inquiries by the department and easily assign them where they need to be.
Convenient and Easy to use
What do you like best about the product?
This is very easy to use and allows us modern opportunity to interact with customers on their terms.
Nice graphing and love the ability to directly chat a site visitor if wanted. Love all the features to see where your customers are located and what they are viewing on your website AND how many times they've visited your site.
Nice graphing and love the ability to directly chat a site visitor if wanted. Love all the features to see where your customers are located and what they are viewing on your website AND how many times they've visited your site.
What do you dislike about the product?
Sometimes the program freezes or kicks you out for no reason.
What problems is the product solving and how is that benefiting you?
Communication with customers! Not everyone likes talking on the phone or making a phone call. They prefer to click the 'chat now' button to have their questions or issues addressed.
Zendesk Chat Review
What do you like best about the product?
Amazing Support Chat platform. I use it daily to handle customer issues. The ability to craft the support environment to be transparent for team members to collaborate is a unique feature that really allows my team to work with each other to best support our Customers.
What do you dislike about the product?
The platform is RAM intensive on the hardware side, have noticed some latency issues when using a laptop with 8GBs of RAM, this has been reported by several of my peers as well. Only seems to be an issue when 3 or more chats are going simultaneously on one machine. Didn't notice this occurring on a laptop that was beefed up with 16GBs of RAM.
What problems is the product solving and how is that benefiting you?
I am solving website and server issues for a hosting company. Our customers are easily able to communicate with the support team and share what they are experiencing through drag and drop capabilities with screenshots and text files. The customer is easily able to pass any vital info to the tech through these methods allowing our support team to more quickly pinpoint the issue and reach a resolution.
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