Zendesk Suite
ZendeskExternal reviews
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Zendesk is the best ticking tool!
What do you like best about the product?
The Zendesk allows you to handle multiple chats simultaneously.
What do you dislike about the product?
It sometimes hangs a lot. It takes little longer to load few tickets.
What problems is the product solving and how is that benefiting you?
It is working on enhancing the chat bots, the chat bots are very intelligent. It helps us to reduce a lot of work flow.
All I need is Zendesk to manage customers
What do you like best about the product?
The support and live chat features are amazing. I work in customer support, and using Zendesk is part of my daily tasks. It is easier than any CRM to manage all the tickets and track them.
What do you dislike about the product?
No bad experience so far. All is working.
What problems is the product solving and how is that benefiting you?
Live chat and ticket management
A reliable, all-in-one support solution that scales with your team.
What do you like best about the product?
Zendesk Support Suite offers a seamless way to manage customer conversations across multiple channels email, chat, social media, and more—all from one intuitive dashboard. The ability to automate ticket routing, create detailed macros, and use triggers for repetitive workflows has significantly reduced our response time. The integration with knowledge base (Help Center) and reporting through Explore gives us powerful insights into team performance and customer satisfaction. The mobile app is also a great plus for support teams on the go.
What do you dislike about the product?
While Zendesk is feature-rich, its pricing can quickly add up, especially if you need access to more advanced tools like Explore Professional or custom roles. Some UI elements feel a bit dated and occasionally laggy, particularly when handling high ticket volume. The initial setup and customization can also be complex for non-technical users, and some features (like SLA breach tracking) require manual fine-tuning or third-party integrations.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer support communication in one place, solving the problem of scattered conversations across multiple channels like email, chat, and social media. Before Zendesk, we struggled with delayed responses, lack of accountability, and difficulty tracking agent performance. Now, with automated ticketing workflows, team collaboration tools, and integrated reporting, we can manage customer queries efficiently and deliver faster, more consistent support. This has improved our CSAT scores and overall team productivity.
A Gentle Nod to Zendesk Support Suite
What do you like best about the product?
Navigating customer support can be quite the journey, and Zendesk Support Suite offers a thoughtful approach. Its user-friendly interface makes it easy to get started, and the integration options subtly enhance workflow without overwhelming. While there’s always room for improvement, the suite’s capabilities in streamlining communication and tracking customer interactions are commendable. It’s a solid choice for teams looking to foster better relationships with their customers.
What do you dislike about the product?
So far my experience has been great and there's nothing to complain at the moment
What problems is the product solving and how is that benefiting you?
Managing customer communications, handling multiple tickets and categorising them efficiently
A user friendly tool for ticketing purpose.
What do you like best about the product?
Working on a ticket is very easy other than Freshdesk. I had used the zendesk for about more than a year. It is very easy to use, no special training for newbies in the company.
What do you dislike about the product?
Nothing much is to dislike about the Zendesk.
What problems is the product solving and how is that benefiting you?
Well, it is solving the main customer support issue through emails or live chat. The issues directly comes to us and does provide us a time period to resolve those issues in a specific manner of time.
Go to service for many companies I have worked in.
What do you like best about the product?
Zendesk enables a clear seperation of concerns which is easy to use. As a developer, I get the end JIRA ticket with a lineage all the way till the zendesk ticket of the customer issue.
I get to see everything I need on this ticket, from user's conversation with out customer support, his issue and his doubts, which enables me to fix the bug without any more involvement.
I get to see everything I need on this ticket, from user's conversation with out customer support, his issue and his doubts, which enables me to fix the bug without any more involvement.
What do you dislike about the product?
Not really dislike, but just a suggestion.
Integrating some RAG based agents into zendesk can bridge the gap of needing a customer support team and the agent can directly create any doc/JIRA ticket with this metadata.
Integrating some RAG based agents into zendesk can bridge the gap of needing a customer support team and the agent can directly create any doc/JIRA ticket with this metadata.
What problems is the product solving and how is that benefiting you?
Bridging the gap between an end user and the internal development team of any website/app.
This enables me to quickly understand what the user is facing, fix it, inform him that it has been fixed, all in one communication place.
This enables me to quickly understand what the user is facing, fix it, inform him that it has been fixed, all in one communication place.
Fantastic experience with Zendesk
What do you like best about the product?
Zendesk support suite provide fantastic support to all customers. And it is very easy to use.
What do you dislike about the product?
There is nothing such to dislike Zendesk support suite.
What problems is the product solving and how is that benefiting you?
It is very easy to use. Because of this anyone can understand it easily. We can chat very effectively through Zendesk support suite.
Pros, Cons, and Everything You Should Know
What do you like best about the product?
Zendesk Support Suite centralizes all support channels and boosts efficiency with automation, AI bots, and reporting. It’s easy to scale, customize, and integrate, making it ideal for fast, consistent customer service.
What do you dislike about the product?
Zendesk Support Suite can be complex to set up and may be costly for smaller teams or as you add features. Some users experience slowdowns during busy times, and its customer support response can sometimes be slow.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the problem of slow or confusing customer support. It makes it easy for me to reach out through different channels like chat or email and get consistent, timely responses. I can also check the status of my requests and find answers on my own through the help center. This saves me time and gives me a smoother, more reliable support experience.
unified, insightful and efficient: zendesk does it all
What do you like best about the product?
it simplified multichannel customer support, efficient support at scale with Zendesk suite.
What do you dislike about the product?
it's pricey for small teams, takes time to master
What problems is the product solving and how is that benefiting you?
Its integration with tools like Slack, Jeera, and Salesforce has enabled smoother collaboration between our support, sales, and support teams.
Best support software
What do you like best about the product?
1. all in one support platform
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
What do you dislike about the product?
It' very good software but price is little bit high
What problems is the product solving and how is that benefiting you?
It' resolve very problem like manage all tickets in a portal aslo resolve delay time response proper SLA
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