Zendesk Suite
ZendeskExternal reviews
6,485 reviews
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Awesome Service
What do you like best about the product?
What I like best is just how easy it is to use the support system is!
What do you dislike about the product?
I dislike only one item. That item would be the price you have to pay for it. I wish there was a free version other than the free trial. I did the free trial and got hooked on the product!
What problems is the product solving and how is that benefiting you?
I realized how efficient it is for work! It helps to make my customer support interactions in one place, so communication is seamless, personal, and efficient!
Recommendations to others considering the product:
I don't have any. But i do think this Zendesk Support is an awesome tool!
Great so far
What do you like best about the product?
I like it because it's a fast way to help customers instead of waiting for emails.
What do you dislike about the product?
What I dislike is that sometimes there's a delay in the chat and it can cut off.
What problems is the product solving and how is that benefiting you?
To give out refunds and create reservations
A software for all needs
What do you like best about the product?
We like the way in which we can solve each question to our clients about any issue without much complication, this makes us feel better served, the clients of our company can sometimes be very demanding and we try to give it the best, through Zendesk we are sure of the comfort you feel.
What do you dislike about the product?
Although Zendesk has mobile integration I prefer to use it directly from the platform, it is much better designed and does not cause too many problems.
What problems is the product solving and how is that benefiting you?
It turns out to be a very useful application for our company, because with its tools each client can access and see for himself all the tickets, the support in real time is very well designed and we love it.
One of the more user friends support options out there
What do you like best about the product?
This program was very easy to use. Very easy to implement and learn how to use. They have a lot of great DIY resources. Integration with project management platforms.
What do you dislike about the product?
Nothing glaring on the negative side of this software
What problems is the product solving and how is that benefiting you?
Manage customer support tickets. Integrate support requests with development project management
ZenDesk is the most streamlined support software
What do you like best about the product?
I really like how easy and simple it is to track customer contacts from the first support inquiry through the whole process of troubleshooting or problem-solving from start to finish.
What do you dislike about the product?
I don't like that it doesn't have between integration with my Shopify website and store. Rather than having to email the support address I'd love it if they'd roll out a plug-in capability for me to integrate directly in the Shopify interface.
What problems is the product solving and how is that benefiting you?
I've been managing customer concerns about their order status or problems with the products they've received. Prior to this implementation I was simply using a basic Google form and it was difficult to track customer interactions throughout the process from start to finish; whereas ZenDesk has given me much better continuity and ability to track my resolution status easily.
Recommendations to others considering the product:
Just do it!
Great for small teams.
What do you like best about the product?
Lots of integration options, easy to setup. High availability, very easy ticket management, and quick email responses.
What do you dislike about the product?
User management can be cumbersome. Also it takes a while to setup.
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
What problems is the product solving and how is that benefiting you?
Provide direct support to the users of our apps during large projects.
Recommendations to others considering the product:
The triggers are extremely helpful. Especially when your team is small and no one is on it 24x7 - you can get notified right away when any issue occurs.
Great project management too
What do you like best about the product?
ZenDesk is great for submitting and managing forms and tickets, project management communications, collaboration, etc.
What do you dislike about the product?
Sometimes I get repeat emails from ZenDesk and our company used, several ZenDesk portals which can be confusing
What problems is the product solving and how is that benefiting you?
Project management, HR functions, IT services
Recommendations to others considering the product:
Very functional!
Easy
What do you like best about the product?
Customer Service inquiries are fast and efficient
What do you dislike about the product?
Not a 1 on 1 interaction meaning a couple reps will handle 1 call
What problems is the product solving and how is that benefiting you?
It is efficient in the response time
easy tech support
What do you like best about the product?
zen desk makes it easy to submit a tech support ticket and route it to the right IT person
What do you dislike about the product?
required fields are sometimes irrelevant
What problems is the product solving and how is that benefiting you?
all tech support issues are routed and managed through zendesk
Zendesk Decent
What do you like best about the product?
Good mobile app, great history tracking, good use of canned messges
What do you dislike about the product?
Can’t set out of office hours without having to click that you’re active when you return.
What problems is the product solving and how is that benefiting you?
Great history tracking and client management. Notes sections helpful
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