Zendesk Suite
ZendeskExternal reviews
6,485 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good product with great features
What do you like best about the product?
I like that it keeps every email organized with a great UI. I like the ability to do markup and preview and the apps that show on the sidebar.
What do you dislike about the product?
I dislike the countdown. I wish it could show clearly that the time for a certain SLA is going to run out.
What problems is the product solving and how is that benefiting you?
I answer customer support emails. The benefits is everything is organized and emails can be set to pending, on hold, solved, etc.
Recommendations to others considering the product:
I would recommend. It is easy to use and intuitive.
Create data reports with easy directions to follow provided by Zendesk
What do you like best about the product?
Quick hitter information on 'what does this mean' type of questions that could arise. Lots of visualizations options when creating queries
What do you dislike about the product?
Honestly, I haven't gotten to a section that I don't like. I primarily use this for simple data sets and alot of the functionality is already provided up front by Zendesk.
What problems is the product solving and how is that benefiting you?
Tracking efficiencies and inefficiencies of customer support. Understanding what is client issues are creating volume
Recommendations to others considering the product:
Have detailed conversations with Zendesk representatives about customizability. They seemed to oversell the functionality. If you are looking for something easy to use and something to compile customer data into a good beginning start, this is a good software to start with.
Want to provide Instant support to New Genaration "Zendesk is a Solution"
What do you like best about the product?
Its a amazing tool, I really like that we can give instant support to our valuable customer with chat.
What do you dislike about the product?
I don't like only one thing is that we can not sync chat and make a query to our local CRM tool
What problems is the product solving and how is that benefiting you?
We can give instant support to our customer with unlimited chat option if I have only one or two agents available then also we can serve our customer.
Recommendations to others considering the product:
Its a good service if you are starting a customer support start up
ZenDesk Explore
What do you like best about the product?
Consistency: Very few service outages and very little change in UI and product structure. Both of these things create a more familiar and consistent workflow.
What do you dislike about the product?
Innovation: Zendesk seems to have done all of its innovation years ago as the product has achieved a plateau of functionality of features Support: I very much dislike Zendesk's support set up.
What problems is the product solving and how is that benefiting you?
Tremendous scaling benefits. Adding more users is not just easy, but we have recourse to ensure that our teams can grow at their own paces without worrying if the software can keep up. Zendesk can absolutely keep it; it does not even flinch.
the ultimate solution for call center support
What do you like best about the product?
Zendesk Support is the best and most restorative, solution to give a good customer support, has all the necessary tools, to provide the best care, person to person, also its design is innovative, simple, but ideal for the work that is needed do, it has many features, that you are getting to know, that you use the application, I have seen tools here, that you do not find in any other application, and in my years of experience I have used many customer support tools, but I must say, that with Zendesk, for both me and Big Pawn, it is the definitive solution.
What do you dislike about the product?
I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.
What problems is the product solving and how is that benefiting you?
I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.
Not a bad CS platform!
What do you like best about the product?
I like how quickly you can connect with CS teams!
What do you dislike about the product?
The User friendliness aspect can use some work....
What problems is the product solving and how is that benefiting you?
CS Issues
Excellent customer service program
What do you like best about the product?
This program is so easy to use and has helped us organize our customer service process and streamline it to provide a better service to our clients. The escalations and live chat features are my favourite
What do you dislike about the product?
I have not yet had a negative experience with this program
What problems is the product solving and how is that benefiting you?
Live chat to be available for our clients right away
Really Effective Tool for Customer Care
What do you like best about the product?
This program had a short learning curve and my coworkers in the customer care department found it to be a very useful tool. It was nice to be able to link communications from the same customer or lead and get a full picture of the conversation history. It allowed the capability to really learn about the customer and create personalized responses.
What do you dislike about the product?
The link of all customer communications was not flawless. Sometimes additional steps were needed. In this company it was not an issue but could be if you have higher goals for replies, etc.
What problems is the product solving and how is that benefiting you?
This allowed the ability to create a personalized experience for the customer whether they emailed weekly, monthly or had a year in between contacts.
Productive phone support
What do you like best about the product?
The software is very useful to create statistics on call center communications. It's highly scalable and of course native to other Zendesk SaaS solutions.
What do you dislike about the product?
Licence fees. It's very efficient if you use for small time but prices go higher by larger teams.
What problems is the product solving and how is that benefiting you?
We used Zendesk for our technical support team.
Zendesk is excellent for call centers
What do you like best about the product?
We really like the implementation of channels in the Zendesk system. We like its ability to integrate with external storage platforms, and that its call center management and support tools are so convenient to use.
What do you dislike about the product?
We do not like the price of Zendesk. $ 89 is expensive, even if it is your multi-tool suite. It does not offer document storage or automated routing. Zendesk does not have network monitoring either. You need to implement the addition of video calls
What problems is the product solving and how is that benefiting you?
Our group has solved quite a few communication problems that we had constantly with our buyers. Now it is much easier to stay connected to them all the time, and you can have better feedback
Recommendations to others considering the product:
We simply recommend Zendesk for the management of the reports, and for those who specifically seek to improve the relationship with their customers. It's good to interact in many ways, such as email and phone
showing 2,171 - 2,180