Zendesk Suite
ZendeskExternal reviews
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Good for small businesses
What do you like best about the product?
Zendesk is an easy to use support platform that is customizable with a lot of functionality, combined with a straightforward user interface.
What do you dislike about the product?
I wish the API had slightly better documentation to help with integration support.
What problems is the product solving and how is that benefiting you?
We use Zendesk internally and externally to customer support issue tracking and resolution. Zendesk provides basic analytics which helps us make more informed business decisions.
Recommendations to others considering the product:
Zendesk has a low barrier to entry, and can be a powerful tool if your company requires a support solution. Its easier to setup than many other ticketing systems, but can be more limited in some regards.
Very awesone tool
What do you like best about the product?
Very awesone tool. Easy to customise to meet your needs. Has the features Salesforce is missing. Love the scrolling announcements and alerts. Custom workflow make routing cases seamless. There are some basic functionalities missing from the end user experience I believe could enhance the overall experience. Very fast. I am not experiencing any lags or issues loading the app though there's a lot of data inside the app
What do you dislike about the product?
You have to be a little bit techy on exploring the use of the app
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
None
Decent program for an okay price
What do you like best about the product?
The program does what it needs to and that's about it. It does however have a great scalable options that are convenient for growing companies. Also, the 'keeping everything in one place' is nice. The chat feature is obviously what this program is mainly used for. There are dozens if not hundreds of these types of support chats online but this company makes for a well stream lined platform that works well even on mobile.
What do you dislike about the product?
The wait times for the Zendesk Support hotline seemed a bit long for a company dedicated to support. I wouldn't recommend trying to get a problem solved quick. Its an unfortunate truth. The issue with this company for me is that things come in packages mainly. However, the packages support a variety of options that I personally find necessary for the most part.
What problems is the product solving and how is that benefiting you?
We used this program primarily for ticket forms set ups, filing and storage for customer complaints and suggestions. We occasionally used the multilingual options when necessary but it was rare, not sure if it was necessary.
Recommendations to others considering the product:
I would highly recommend this product if you NEED their wide range of support features such as SLA reviews, multilingual support (for international businesses) or channel integration. If you need simpler features there are much cheaper options.
Zen desk Vibes
What do you like best about the product?
Zen desk is cool and yet accessible to al Cumpters Technicians and It
What do you dislike about the product?
It can run slow at times but other than that. It is cool.
What problems is the product solving and how is that benefiting you?
The clarity , classification in a secretive way other non computer people are not used to.
Recommendations to others considering the product:
It’s convenient and smooth!
Zendesk: Best customer service you can have in front of you
What do you like best about the product?
Zendesk as a tool does what it is supposed to do, and it does it well. We used Support + Guide products, for ticketing for our e-learning business, and also for our Self-Serve support (knowledgebase). It is full-featured and comprehensive. As far as support rep work goes, it's simple, to the point, and it integrates well with any tool because it is such a large company. It is designed for an enterprise company.
What do you dislike about the product?
Because it is so full-featured, it can be years' work to get everything set as you need, and they provide little to no assistance. Some of the basic settings are so deep and so spread out, you'll spend hours reading through Help articles to understand how to customize your ticket form. It is NOT small-business friendly, it is really meant for large companies with someone dedicated to maintaining this software.
What problems is the product solving and how is that benefiting you?
What business problems are you solving with the product? What benefits have you realized?
I'm not currently solving any problems with zendesk and i think that in the time that I use it I will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he asks about anything, that is the thing that attracts the most customers.
I'm not currently solving any problems with zendesk and i think that in the time that I use it I will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he asks about anything, that is the thing that attracts the most customers.
Recommendations to others considering the product:
There are similar products; but i reccomend Zendesk because it is one of the best things that the internet can offer, it is what people wants; 24/7 assistance, quality support, Great interface and a good price for it.
Zendesk Chat a friendly tool for support your customers
What do you like best about the product?
I like it because it is a simple tool that allows us to easily help our clients with just a chat. Our support team is also much more efficient because using a keyboard is faster than a telephone call.Technically the application is simple for the user who contacts the support since it is only a chat but the support dashboard is very powerful and allows us to configure a lot of options, such as automatic response bots, look at statistics or check the system in real time
Zendesk Chat is also great because:
- It allows to organize the structure of your support team in departments so that the management is more agile and tasks are shared among the team
- You can block certain chat users to avoid spam or misuse
- The application is very simple but perfectly fulfills its purpose
- You can also check the registration of user visits to your website through Zendesk Chat
Zendesk Chat is also great because:
- It allows to organize the structure of your support team in departments so that the management is more agile and tasks are shared among the team
- You can block certain chat users to avoid spam or misuse
- The application is very simple but perfectly fulfills its purpose
- You can also check the registration of user visits to your website through Zendesk Chat
What do you dislike about the product?
The application is not very big to have significant disadvantages but to say some it could be that, for example, when a user contacts with support does not say in which page is currently, if it could be used to assign this user to the most indicated department.
What problems is the product solving and how is that benefiting you?
Previously we used phone support but we understood that customers do not want to call by phone to solve doubts that simply need a short phrase or simply do not want to use the phone.
Recommendations to others considering the product:
I recommend Zendesk Chat if you are looking to provide support to your users in a simple way but that works well and at a fair price.
Zendesk is incredible for small teams managing many customers
What do you like best about the product?
It is used by our customer support team and it helps us address customer needs in a timely manner. We can engage with our customer from any point in the buyer journey as well as with post-purchase support needs. We love Zendesk. We use Zendesk as our customer support Hub.
What do you dislike about the product?
They tend to move slowly to integrate new options to the API but overall are pretty responsive.
Understanding the API is a far less used part of their platform as a whole.
We were grandfathered into the unlimited light agents.. but I think that access has been limited as of today.
Understanding the API is a far less used part of their platform as a whole.
We were grandfathered into the unlimited light agents.. but I think that access has been limited as of today.
What problems is the product solving and how is that benefiting you?
Helping customer support. it's so difficult without an help
Recommendations to others considering the product:
buy it, it's nice. trust me
support activity
What do you like best about the product?
ease of moderating with customers and integrating different apps like JIRA
What do you dislike about the product?
ease of integrating apps and nothing much more
What problems is the product solving and how is that benefiting you?
opening support tickets, tracking them, attaching them to internal story board
Amazing admin experience
What do you like best about the product?
Fast overall, really easy to use and customize
What do you dislike about the product?
Not a lot of options to customize, sometimes you feel kind of boxed
What problems is the product solving and how is that benefiting you?
Live chat customer support
Great for Keeping Track of Customer Cases
What do you like best about the product?
It's straightforward and easy to use but there's also a lot of depth to it. There's great reporting and metrics to keep track of where everyone is on their case.
What do you dislike about the product?
It's hard to keep track of certain information for the customers. We need extra fields to be able to keep track of server information and other items about customers.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our cases in a manageable and efficient way. It has helped us realize a better relationship with our customers.
Recommendations to others considering the product:
It's worth looking into but there are also plenty of other CRM Support Software options out there.
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