Zendesk Suite
ZendeskExternal reviews
6,485 reviews
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Easy to Use
What do you like best about the product?
Ticket management, assigning tickets and predefined responses
What do you dislike about the product?
Not very modern UI,
Needs more features.
Needs more features.
What problems is the product solving and how is that benefiting you?
Helpdesk users ticket management.
Zendesk Support is helpful
What do you like best about the product?
I like the fact that it helps us relay messages to get assistancae with tickets and issues
What do you dislike about the product?
I dislike the respons time sometimes because it takes to long to receive a reply
What problems is the product solving and how is that benefiting you?
I resolve help tickets. It keeps my tickets organized and stored securely
Customer service tool
What do you like best about the product?
That I can assign the tickets too diffent teams
What do you dislike about the product?
I find adding graphics to the signiture is really hard
What problems is the product solving and how is that benefiting you?
Helps us to act within. Sla for our customer service and fraud teams
Recommendations to others considering the product:
Use it for customer service you can’t go wrong
Simple to use and does the job
What do you like best about the product?
The program is easy to use. Generates reports that are easy to follow and can be customized. Good for team communication.
What do you dislike about the product?
Would have liked the price point to be a little bit lower.
What problems is the product solving and how is that benefiting you?
This was used in a team of 10 and was sometimes hard to communicate all items on the schedule for the day. This made it much easier to use.
Zendesk has SO many user-friendly add-ins and fewature
What do you like best about the product?
I loved that build-it yourself reporting features. We had a person who could easily build reports for whatever we needed. searching through interactions was also easy and FAST
What do you dislike about the product?
Some of the reports that were out the box were not really useful.
What problems is the product solving and how is that benefiting you?
we were doing phonecalls, chat, and email support for customers. It was easy to manage a few tasks at once if needed
Recommendations to others considering the product:
It has a user-friendly interface and is highly customizable.
Amazing service!
What do you like best about the product?
This product flows so seamlessly and has rare slowdowns
What do you dislike about the product?
It can be difficult to learn at first but then it’s great!
What problems is the product solving and how is that benefiting you?
Having customers ask a question and having a software that allows it to be answered quickly is so helpful!
Excellent tool for helpdesk
What do you like best about the product?
Features to create filters and additional fields
What do you dislike about the product?
Pricing is on higher side, like to see community edition
What problems is the product solving and how is that benefiting you?
Help desk. We have reduced the emails and have good transperancy
Best user experience
What do you like best about the product?
I love the way the tickets are organized and allow us to interact
What do you dislike about the product?
Slow at times and pricing is on higher side
What problems is the product solving and how is that benefiting you?
Customer support
Great for support. Documentation not ideal for API based products
What do you like best about the product?
The workflow to manage tickets is great. Makes it very easy to assign and track. I also like how customizable it is with fields, response types, views, tiers, etc. Overall a great tool to manage support
What do you dislike about the product?
Reporting is too complex and convoluted. Makes it very hard to do simple things. Also the documentation is not ideal for API based companies as it's not made to display API calls in a clear way. We moved to readme for documentation
What problems is the product solving and how is that benefiting you?
Respond to client issues on a timely manner and handle the queue of issues appropriately so as to not drop any query
Convenient customer care support
What do you like best about the product?
Easy to install. Clear interface. User friendly. Self explanatory.
What do you dislike about the product?
Crashes sometimes. Frequent updates are needed. Sometimes delayed in operations
What problems is the product solving and how is that benefiting you?
Better communication among school and college students. Very productive
Recommendations to others considering the product:
User friendly. Good front-desk.
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