Zendesk Suite
ZendeskExternal reviews
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Great software
What do you like best about the product?
Ridiculously easy to use. Also very visually appealing
What do you dislike about the product?
Sometimes it is commnfusing to navigate. Learning about how takes some getting used to.
What problems is the product solving and how is that benefiting you?
There was a lack of communication in my office. Zen desk chat makes it easier to keep the lines of communication open and touch base with my team.
Yesss
What do you like best about the product?
It helped get my problems fixed fast ! The instant chat helped a lot
What do you dislike about the product?
That I had to go through tech support to fix. Just the point of putting in a ticket
What problems is the product solving and how is that benefiting you?
That my problem could get fixed quick
Recommendations to others considering the product:
It helps !
Zendesk
What do you like best about the product?
Zendesk is simply the best ticketing system out there.. It makes ticketing so much easier. It's not complicated at all. You can assign it to people without going through hoops and trouble. It also gives you calling capabilities.
What do you dislike about the product?
There's nothing to dislike about zendesk.
What problems is the product solving and how is that benefiting you?
Support system
Great Product!
What do you like best about the product?
We use zendesk for our support team to better help our customers. It's a great tool for when our customers chat in with issues and we can quickly resolve them. We use the response time on chat as a major KPI for our business as well. It's also integrated with other systems we use, so it makes it easier and more aligned for us.
What do you dislike about the product?
We like using Zendesk! There could be more automation incorporated into the product, but, overall, it's great!
What problems is the product solving and how is that benefiting you?
It really impacts our support to our customer base and allows our customers to contact us they way they want to. It's really necessary for our business.
Zen Desk Makes Responding to Customers Easy!
What do you like best about the product?
I love that all the emails or responses from Social Media can come into one place and be sent out from one place. It provides for excellent organization. I love that you can sort the emails based on priority and the support team is great if you have any questions! I love that you can set up an automated reply to ensure customers that they will be responded to in 24 hours so they feel at ease as well.
What do you dislike about the product?
I have yet to find something I do not like about Zendesk Support. It has been super easy to use and provides for great customer service!
What problems is the product solving and how is that benefiting you?
We have realized how easy it is for emails to get lost when multiple people are trying to respond to everyone, stuff slips through the cracks. Zendesk makes it easy to ensure every customer get a response!
Recommendations to others considering the product:
I highly recommend Zendesk Support to anyone needing customer service help! It will get your company organized and is very user-friendly and easy to learn!
Multitask Wizard
What do you like best about the product?
Zen desk is the most utilized tool in my office tool belt. It allows for quick multitasking, is easy to make adjustments and edit information, and allows me to pull up any manner of ticket I need to access in moments.
What do you dislike about the product?
When multiple tickets are still open, or I’ve kept multiple tabs open as I still have work to do on each, Zendesk slows down to the point at which it hardly functions.
What problems is the product solving and how is that benefiting you?
Zen desk is the most utilized tool in my office tool belt. It allows for quick multitasking, is easy to make adjustments and edit information, and allows me to pull up any manner of ticket I need to access in moments. When multiple tickets are still open, or I’ve kept multiple tabs open as I still have work to do on each, Zendesk slows down to the point at which it hardly functions.
One of the best problem reporting tools for improving overall support efficiency.
What do you like best about the product?
We are very please to use zendesk as problem reporting tool, customer can easily let us know about any issue they are facing , full support team gets notified at once via mails, calls with customer can be managed very easily. This helps in managing all tickets on time and timely track them as well.
What do you dislike about the product?
Mobile interface needs to be improved but overall we are quite satisfied.
What problems is the product solving and how is that benefiting you?
Customer reported concerns are very easy to manage and send timely reports as well, thus improving overall customer satisfaction for us.
Recommendations to others considering the product:
For overall managing customer issue and provide quality support must use zendesk their services are very good , license fees is also nominal.
Perfect support software.
What do you like best about the product?
The streamlined UI allows you to make several changes to a ticket while sending a reply, all in one full swoop. This drastically reduced time to resolution.
What do you dislike about the product?
The only thing I disliked was that it seemed to be a bit slow when you had multiple Zendesk tickets open.
What problems is the product solving and how is that benefiting you?
We are solving time to resolution, customer satisfaction and retention. When clients get immediate and great support, they are much happier and tend to renew their contracts.
Best management system for customer support!
What do you like best about the product?
I enjoy being able to manage tickets by specialization within my customer support department. The data visuals help with understanding certain issues. The ability to merge your tickets is a plus. As an administrator, you are able to see the accountability of your team.
What do you dislike about the product?
Having to learn how to adjust your system to your specific preferences. It may be really difficult in the beginning understanding the system if you are not familiar with it however you do have the customer support or account managers that are able to guide you to it.
What problems is the product solving and how is that benefiting you?
Ensuring that customer happiness is a priority and we are getting to them much more quicker than other companies that do not utilize these types of platforms.
Recommendations to others considering the product:
Make sure to read the blogs and any FAQ's on their website before implementing it in your department. Use it to its fullest advantage by using Insights and shortcuts for your representatives who have to continuously answer the same questions.
Zendesk review
What do you like best about the product?
I love that I can always rely on zendesk to go back and listen to all my calls and see all communications with a customer in a very organized and easy to use manor.
What do you dislike about the product?
Sometimes it takes too long for my tickets to populate causing me to have to slow down.
What problems is the product solving and how is that benefiting you?
Making sure all customers are met with great quality of service.
Recommendations to others considering the product:
Keep doing a great job!
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