Zendesk Suite
ZendeskExternal reviews
6,516 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use CRM
What do you like best about the product?
Makes managing tickets and requests very easy. Gives options for feedback and tracking of employees workload.
What do you dislike about the product?
Sometimes the whole step between new, open, pending, and closed seems to be a little much, espeically when writing a new email from zendesk. You go straight to pending which I still don't know is completely right or not.
What problems is the product solving and how is that benefiting you?
Easy way to keep up with multiple clients in one place.
Zendesk
What do you like best about the product?
Easy to navigate the website and app, friendly interface
What do you dislike about the product?
No push notifications to tell you when a ticket comes in
What problems is the product solving and how is that benefiting you?
Keeping up with clients
Recommendations to others considering the product:
Nona
Zendesk has saved us 50k in 9 months
What do you like best about the product?
Ease of use, zendesk help guides and implementation team is excellent. Instant ROI
What do you dislike about the product?
Would like more personalization options.
What problems is the product solving and how is that benefiting you?
We were tracking all customer interaction from a support perspective. 1-touch resolution. Improved TAT and client satisfaction
Recommendations to others considering the product:
It is amazing. Just do it.
Good if you are a Enterprise or higher
What do you like best about the product?
They are pretty quick to respond and most times they do offer viable solutions.
What do you dislike about the product?
Dislike the links to documents and however there is very limited help to basic account holders.
What problems is the product solving and how is that benefiting you?
Data tracking, keeping support emails separate from operational email assists us in tracking down issues, making help documents for recurring questions, canned responses are great! Ability to set items into pending is also helpful.
Recommendations to others considering the product:
Ok if you have basic knowledge and technical ability and considering a Basic Account. There is not a lot of support if you are not Enterprise or higher. Great for helpdesk. Lots of features and the basic plan is a great value. There are some mayor limitations to Basic users however you can build a pretty decent support platform for $60 a year. I recommend it!
It is easy to use and covers all necessities
What do you like best about the product?
The accessibility and organization. It allows for the allocating of folders and responsibilities and great for triage.
What do you dislike about the product?
sometimes it's laggy, there are no real notifications.
What problems is the product solving and how is that benefiting you?
Taking care of end users in a very efficient manner, it allows to separate between priorities and handle accordingly
Awesome
What do you like best about the product?
It's really good and really helpful and supportive
What do you dislike about the product?
Took longer type and take a lot time....
What problems is the product solving and how is that benefiting you?
Cell phone company
Zendesk is great!
What do you like best about the product?
Zendesk is a great tool that permits team work between multiple different departments and that helps you keep up with your business goals
What do you dislike about the product?
That we cannot assign multiple assignes to one ticket , if this would be possible we could save more time in communicating
What problems is the product solving and how is that benefiting you?
Communicating directly with customers and internal departments to resolve daily problems in a timely manner
Recommendations to others considering the product:
I highly recommend zendesk
Ease of use
What do you like best about the product?
It’s very easy to communicate with coworkers
What do you dislike about the product?
Not being able to have everyone on at one time
What problems is the product solving and how is that benefiting you?
Previously we were only able to have a few people on chatting and now we can have the company
Recommendations to others considering the product:
Very easy application to taco and everyone is able to be on chat at the same time
"Zendesk Support Reviews"
What do you like best about the product?
Zendesk Support configuration is inventive, straightforward and most helpful answer for give a decent client support. Tickets are extremely simple to make and an email update is sent to you once it's made. Zendesk offers us the capacity of texting to the likelihood of talking with our clients, in this way extraordinarily improving the business connections we have with them.
What do you dislike about the product?
I presently can't seem to discover something I don't care for about Zendesk Support. It has been overly simple to utilize and accommodates extraordinary client administration!
What problems is the product solving and how is that benefiting you?
We use Zendesk Support for our ticket management,call management and client connection. Zendesk makes it simple to guarantee each client get a reaction, we can communicate with our customers rapidly and resolve their questions asap. What's more, its self-administration entry is very adjustable, and that is very worthy.
Recommendations to others considering the product:
It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to interact by different methods either by email or telephone and permits tracking of calls. We recommend Zendesk Support for report management.
ZenDesk Review
What do you like best about the product?
You can email whoever you need to using Zendesk and are able to leave emails in open, pending, or solved status! our customers can also leave reviews about how we did!
What do you dislike about the product?
sometimes it crashes and is really hard to refresh/restart
What problems is the product solving and how is that benefiting you?
emails back and forth with our customers!
Recommendations to others considering the product:
fix the bugs that make the website crash
showing 2,131 - 2,140