Zendesk Suite
ZendeskExternal reviews
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very user-friendly
What do you like best about the product?
we enjoyed that this software was already familiar to us because of the various other zendesk programs we already have in use. the graphics, language, and layout are typical of zendesk and very easy-to-use. it garners more data in more unique areas than than we used in the past and the output is excellent to add immediately to presentations and other areas for easy and quick review.
What do you dislike about the product?
there was not much that we disliked about this software, we did ht a few snags in set-up but that was time-limited. i imagine that if one is new to the zendesk set of software, there might be a learning curve, but that should not be an issue.
What problems is the product solving and how is that benefiting you?
we loved being able to gather more data from the customer experience than we had in the past, in more nuanced areas that we think was not captured by other software. there is more data than we could initially utilize, which was great and allowed us to gain more answers for the detailed questions about the consumer base.
Recommendations to others considering the product:
Go for it, it is easy, valuable, and a more nuanced way to mine consumer data.
Helpful and Intuitive
What do you like best about the product?
It is an intuitive platform for data analysis.
What do you dislike about the product?
Overall the product is spot on. Work through all the trainings to utilize it to its full capacity.
What problems is the product solving and how is that benefiting you?
Expansion of product through data analysis.
Recommendations to others considering the product:
Fully train your staff to utilize it to its full extent.
Great product, but can use some work
What do you like best about the product?
The ease of use and ability to navigate the product
What do you dislike about the product?
The additional features you can buy are not up to par compared to other CRM Sytems
What problems is the product solving and how is that benefiting you?
The ease of use for our reps - we can easily see ticket histories, old data/tickets, etc.
Great Tool
What do you like best about the product?
I really enjoy the interface of the software.
What do you dislike about the product?
I don't have any complaints with Zendesk Explore.
What problems is the product solving and how is that benefiting you?
allows us to track our client's experience within our company.
Excellent Tool for Customer Analytics
What do you like best about the product?
- easy to understand and make new dashboards
- easily filter all data to really figure out what is going on with your consumers
- publish dashboards to share with other team members and stakeholders
- inexpensive
- easily filter all data to really figure out what is going on with your consumers
- publish dashboards to share with other team members and stakeholders
- inexpensive
What do you dislike about the product?
- a little bit of a learning curve
- I haven't found the product integrations useful
- I haven't found the product integrations useful
What problems is the product solving and how is that benefiting you?
- better understanding customers and their behaviors
- we have benefited being able to easily manage our data and analyze it and create stories instead of just viewing the raw numbers and trying to get people to make sense of them
- we have benefited being able to easily manage our data and analyze it and create stories instead of just viewing the raw numbers and trying to get people to make sense of them
Great tool for analyzing our quality of customer service
What do you like best about the product?
The interface is super clean and makes it easy to track our analytics and use that data to improve our customer service process.
What do you dislike about the product?
The price is a lot for a team our size.
What problems is the product solving and how is that benefiting you?
We're able to solve a lot of problems by being able to filter our data by a lot of different sub categories. We can also export our data into different software tools we use.
Recommendations to others considering the product:
I'd recommend it. Really easy to use, especially for less tech savvy people.
Zendesk
What do you like best about the product?
User friendly and I like the leaderboard.
What do you dislike about the product?
It’s expensive to add a lot of the features I want.
What problems is the product solving and how is that benefiting you?
All IT issues among users are tracked here.
Create and follow client issues
What do you like best about the product?
Easy to interact with the client and track all information in one place. Auto email notification and difference btw internal and external user.
What do you dislike about the product?
Missing wide range of plugins to connect with.
What problems is the product solving and how is that benefiting you?
create client tickets on support.
zen desk review
What do you like best about the product?
I thought the user interface was super easy to use and well thought out. very robust plateform.
What do you dislike about the product?
I don’t like the way the software hasn’t been updated that much recently.
What problems is the product solving and how is that benefiting you?
we used it for IT service management and tickets
Intuitive help support desk
What do you like best about the product?
The UI is very intuitive and the customer can easily log any support queries through Zendesk
What do you dislike about the product?
Not much. The responsiveness in a mobile can be a little fast though.
What problems is the product solving and how is that benefiting you?
Customer self service
Recommendations to others considering the product:
Keep going
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