Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Very Helpful for Successful Businesses
What do you like best about the product?
I like how it shows up on my company’s website , it looks very professional and i just love it!
What do you dislike about the product?
I don’t dislike anything about it, it’s absolutely fun and professional for customers questions
What problems is the product solving and how is that benefiting you?
At first it was hard , because it’s a lot of thing you have to do, but it was fine .
Occasionally buggy but great features
What do you like best about the product?
Lots of reporting options, continuous updates
What do you dislike about the product?
Occasional visibility issues where agents can't see other agents
What problems is the product solving and how is that benefiting you?
Responding to customers while having integrated supported
CRM tool best for startups
What do you like best about the product?
What's not to like? Chat support, macros, integration with other apps like Talkdesk, Confluence and Salesforce. Zendesk does everything a support and success team needs for solving client issues.
What do you dislike about the product?
I haven't found anything I don't like about Zendesk. The support team for Zendesk is phenomenal. Knowledge base articles are constantly updated. The system is easy to use.
What problems is the product solving and how is that benefiting you?
Zendesk allows our team to be able answer questions or solve issues clients have with our system. Zendesk tracks our SLA's so we can continue to be on the spot with our contractual agreements with our clients.
Zendesk was always completely efficient and kept work productive
What do you like best about the product?
Zendesk is a streamlined way to formulate questions internally. Instead of an unorganized ticketing system, you were able to remain productive during the work day, knowing your questions will get answered.
What do you dislike about the product?
No dislikes with Zendesk, it was always very functional
What problems is the product solving and how is that benefiting you?
No problems
A Great CSE Product!
What do you like best about the product?
Zendesk is an omni channel solution for our service desk. It is flexible and allows you to build out what you need. It is very stable and has excellent service and support for our service and support team!
What do you dislike about the product?
We constantly find that we need more agent seats!
What problems is the product solving and how is that benefiting you?
ZenDesk allows all of our incoming support tasks to be centralized no matter what channel they come through :)
Giacomo's review
What do you like best about the product?
Commercial support and the fact that it speaks your language
What do you dislike about the product?
A little too costly , that is the reason why we discarded the software.
What problems is the product solving and how is that benefiting you?
We are still not using the software, we are in a phase in which we are still evaluating to invest in order to use it.
The best live chat
What do you like best about the product?
like that I can install a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and afterward from my zendesk dashboard I get usefull data, for example, on which page the individual utilizing the livechat is at. I likewise like that record sending is upheld and clients can give screen captures or pictures in order to get help from our operators.
What do you dislike about the product?
The vast majority of the usefull highlights are accessible on the expert arrangement.
What problems is the product solving and how is that benefiting you?
We use Zendesk talk to offer help to our customers on our site and since we began utilizing Zendesk visit we have seen an expansion in transformation rates.
Recommendations to others considering the product:
In the event that you need a decent and simple approach to collaborate with your customers in realtime at your site then zendesk visit is the product for you.
Exquisite program
What do you like best about the product?
Here at ubreakifix we use this app on a regular basis
What do you dislike about the product?
Crashes too often and has some issues in Io from time to time
What problems is the product solving and how is that benefiting you?
Remote support for customers with os
Zendesk
What do you like best about the product?
It is very easy to use. Very self explanatory, great helpful resources.
What do you dislike about the product?
There is not anything that I dislike about the Zendesk product and services.
What problems is the product solving and how is that benefiting you?
I have realized several benefits, as mentioned above, very useful, very easy to use.
Recommendations to others considering the product:
I highly recommend it.
Zendesk Rules!
What do you like best about the product?
I like how easy Zendesk is to use and how easy it is to work with a large group of people. We have dozens of people at a time using Zendesk to communicate with customers and the system makes it so simple. There's never any issue of multiple people working on the same ticket. I love it!
What do you dislike about the product?
The only thing I dislike about the system is that sometimes it'll glitch a bit and I'll have to refresh.
What problems is the product solving and how is that benefiting you?
We use Zendesk to communicate with customers and keep track of issues. The benefits of having everything in a centralized location is innumerable. It's also handy that it keeps track of everything via tickets so even if someone responds to something from weeks ago, we'll have a reference point.
Recommendations to others considering the product:
Do it! It's such an easy product to use and it simplifies everything. The product allows everyone on the team to keep track of their tasks and easily see what needs to be done!
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