Zendesk Suite
ZendeskExternal reviews
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Zendesk a software with a fantastic messaging service.
What do you like best about the product?
It is a platform that leads in the area of call center companies. It is of great pleasure that Zendesk offers us the function of instant messaging to the possibility of chatting with our customers, thus greatly helping to improve the commercial relationships we have with them.
What do you dislike about the product?
It does not offer document storage or automated routing. Zendesk does not have network monitoring either. It does not offer stored documents or detailed information about the clients' experience. Nor does it have an option to implement video calls.
What problems is the product solving and how is that benefiting you?
The chat features offered by Zendesk are wide and varied, giving us better communication with our customers. Its channel system is varied, and shows that there are many ways to get engagement from our regular customers. It is good for creating detailed reports of customer information.
Recommendations to others considering the product:
We recommend Zendesk for the management of the reports. It is a good option for those companies that want to be in contact with their customers, it is good to interact by various means either by email or phone and allows to track calls. We recommend it.
Zendesk Support and Engagement Review
What do you like best about the product?
Zendesk can be used to meet the needs across any platform, business, educational helpdesk support, or company. The customer/user service products are flexible and readily available, easy to use.
What do you dislike about the product?
Pricing; "per agent per month" can be brutal. Depending on the number of users, the suite is ideal however a high number of agents may not yield financial efficiency.
What problems is the product solving and how is that benefiting you?
Help Desk needs of users
Recommendations to others considering the product:
It's a fantastic platform for engagement and ease of use. The pricing can be high depending on your implementation of services and number of users.
Excellent CX tool!
What do you like best about the product?
ZenDesk allows for easy organization of customer service tickets. The platform is intuitive and user friendly.
What do you dislike about the product?
I wish the search function was a bit more comprehensive to allow for a more thorough search of archived tickets.
What problems is the product solving and how is that benefiting you?
We user ZenDesk support to organize all of our customer service inquiries. We have realized the benefit of having all our customer inquiries in the same place.
Works
What do you like best about the product?
Love all the collaboration options! Also likebeing able to comment internally
What do you dislike about the product?
yet it's not always easy to determine whether another agent is acting upon a support request (can only tell when they are viewing a ticket).
What problems is the product solving and how is that benefiting you?
Streamlined operations, better organized
Zendesk is the best help desk software that we have used
What do you like best about the product?
What we liked most about using zendesk was its call center organization system, which is quite customizable at our convenience. We really liked your support ticket management system, and its integration with the rest of the platforms coming from the zendesk suite has seemed quite excellent. Now, zendesk also seems very good for call routing, since they focus a lot on making the call system as stable as possible.
What do you dislike about the product?
Something that has displeased us of zendesk is its price. This is really economical, but if you want to get the most out of the platform and obtain proper help desk management, you are practically forced to buy the rest of the suite, for nothing more and nothing less than $ 49 per month . We do not like that zendesk does not allow marketing automation campaigns.
What problems is the product solving and how is that benefiting you?
Zendesk has greatly benefited our small business with the management of the customer service system. Before we had enough difficulties to perform issue tracking and case management. In addition, its self-service portal is quite customizable, and that is quite acceptable. With zendesk our call management was also made much simpler.
Recommendations to others considering the product:
Zendesk has seemed very recommendable to us from the first moment of its use. We recommend it enough to track relationships, and to perform case management. We are very grateful for the appearance of zendesk, and we will continue to use it for a long time.
Zendesk has made it easy to communicate with customers
What do you like best about the product?
It's easy to manage support tickets with Zendesk. We like that very much, and that it provides analytics to correctly understand the customer experience. We like that it allows the company to chat in real time with the visitors of the website in a detailed way. Now, Zendesk offers the customer an excellent discount per agent per month, nothing more and nothing less than the $ 35 of its actual cost, leaving only $ 89 per month (for the entire suite).
What do you dislike about the product?
We do not like Zendesk that does not have document storage, or IT asset management. It does not allow automated routing of users, nor manage marketing campaigns by email. Its dialer prediction system is quite limited, as is its handling of message templates.
What problems is the product solving and how is that benefiting you?
His system of sales equipment automation has been very useful to keep a good control of what happens in the business. The knowledge bases that Zendesk offers have also helped us a lot with self-service. Its omnichannel support with email, telephone, chat, messaging and social networks provide complete communicative control to the user.
Recommendations to others considering the product:
Zendesk is highly recommended to handle technical support tickets. Without a doubt, this Help Desk tool is perfect for all kinds of scenarios. We recommend it a lot to perform feedback management, and to properly monitor the social media. Your call recording tool is pretty good for later playback.
Zendesk is the business assistant you need
What do you like best about the product?
Zendesk is a very good business communications support software. It offers channels such as calls, messaging and file exchange with optimal quality. In addition, it has integrations to telephone services so it can be used to provide telephone service. We really like it so easy to sort the list of tasks.
What do you dislike about the product?
The quality of its service demands an optimal internet connection, so it can present failures. The Zendesk service lacks the ability to video call and store documents so it is limited in relation to other applications. It should be noted that something we do not like about zendesk is that it does not allow any user of the team to use shared screens, nor does it allow geofocalization.
What problems is the product solving and how is that benefiting you?
Your calls have professional equalization so it maintains quality standards, especially for companies. It is also compatible with all types of devices so it provides assistance everywhere. It also integrates seamlessly with social networks, which makes us more updated by spending more time in these. Zendesk is a platform of Help desk of the most automatizable.
Recommendations to others considering the product:
Zendesk has seemed a great alternative from the beginning, and for that reason we want to recommend it to the entire Internet community. We really like the ease with which we can work with her, and that she has so many different utilities to maintain a good management of call centers.
ZD is one of the best web based support solutions
What do you like best about the product?
I like that it can link other tickets simply by typing # XXXX, small feature but great if you use alot. I also think is pretty neat that you can easily merge tickets. Trigger and automations are awesome.
What do you dislike about the product?
Triggers and automation UI can use some work, perhaps a tooltip can be included to help explain some items, I will also like will like to see color code feature on the views,
What problems is the product solving and how is that benefiting you?
ticketing system, we help different plan level customers to it helps us diversify the type of service to different customers from automation for simple questions to urgent matters that require a white glove approach.
Great Value
What do you like best about the product?
It is a very easy tool to use that allows communication with our members.
What do you dislike about the product?
The ticket # system is a distraction and confuses our members
What problems is the product solving and how is that benefiting you?
Saved a lot of time keeping support issues organized. It has saved us a lot of money.
Recommendations to others considering the product:
Find a different way then ticket #'s
New User - Easy to use
What do you like best about the product?
I'm only a new user but so far its proving quite easy to navigate. Makes the whole ticket logging process from a support side a lot easier to manage
What do you dislike about the product?
Accessing the tool can sometimes be a bit difficult for me. That might be on me more than the product though.
What problems is the product solving and how is that benefiting you?
Managing tickets is a lot easier. If a customer has a query it's managed in a more organised fashion. Easier to delegate tasks and make sure they are done in a timely fashion
Recommendations to others considering the product:
Great product. Easy to use. I haven't dealt with the support myself but from speaking to others they have been extremely helpful. Looks like the product is going in the right direction.
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