Zendesk Suite
ZendeskExternal reviews
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Easy to use
What do you like best about the product?
easy to reach out to members, to set follow ups, to gather feedback. All inclusive app that pertains to everything member support realted
What do you dislike about the product?
The follow ups can be a bit trickt to get rid of dates and autofilled fields
What problems is the product solving and how is that benefiting you?
able to delegate member emails, respond in timely manners, and track type of support requests
Recommendations to others considering the product:
none
Zendesk help desk
What do you like best about the product?
It is pretty easy to navigate and let's you send replies fast.
What do you dislike about the product?
Sometimes it lags on me and does not work depending on the browser.
What problems is the product solving and how is that benefiting you?
Help desk related for warranty.
Recommendations to others considering the product:
Maybe make it less difficult to use on other browsers. I have trouble with E explorer
Zendesk is the best support ticketing system.
What do you like best about the product?
Zendesk is the best support ticketing system and customer service software. This software builds help desk, call center and the live chat software for the better customer relationships. The best thing of this software is that we can easily track the users as well as the tickets which is a great advantage. It is an excellent software for the management of our requirements and the requests. It also allows us to automate response to our customers. Zendesk is super easy to use and to communicate with different other teams is very easy. Hence this software work as the great ticketing management system.
What do you dislike about the product?
This software is a little bit expensive as compared to its competitors, but it is only expensive for the small business companies. But for us we have no problem paying for this software because the Zendesk software is so incredible to use. Sometimes distributing and the managing any ticket to any specific team is still look very difficult. But otherwise Zendesk software work as the great ticketing management system.
What problems is the product solving and how is that benefiting you?
Zendesk software work as the great ticketing management system. This software is so easy to use and to communicate with other different teams is so easy. The best thing about this software is that we can easily track the users as well as the tickets which is the great advantage. Hence Zendesk software work as the great ticketing management system. This software-built help desk, call center and the live chat software for the better customer relationships. I highly recommended this efficient software.
A No-Brainer Help Desk
What do you like best about the product?
Zendesk is extremely intuitive and easy to use.
What do you dislike about the product?
It can be difficult to stay on top of ticket queues.
What problems is the product solving and how is that benefiting you?
All inquiries that can be solved over the phone are solved on Zedesk.
Simple to Use, Gets the Job Done Effectively!
What do you like best about the product?
Zendesk Support is intuitive and simple to navigate. Customer Support is also incredibly helpful.
What do you dislike about the product?
I have zero complaints about using this software. It has always worked exactly how my company has expected it to.
What problems is the product solving and how is that benefiting you?
Zendesk Support has given us the opportunity to consolidate all client interactions in one place. We can search keywords, respond to clients, and interpret the analytics provided to us.
Recommendations to others considering the product:
Do your research and pick a software that works best for your needs, but for what my company has needed it for, Zendesk Support has been a life-saver.
Zendesk is an intuitive and streamlined services worth investing in.
What do you like best about the product?
The helpful design and Macro function is easy to use for beginners and experts alike.
What do you dislike about the product?
Zendesk’s search functions can sometimes pull too many queries at once.
What problems is the product solving and how is that benefiting you?
Customer facing software issues have very similar responses. This makes the macro function that much more useful on a moment-by-moment basis.
Zendesk Chat-Review
What do you like best about the product?
Zendesk is very easy to install and start using. Additionally, it is easy to learn and doesn’t require special knowledge. The moment starts running; it will build itself as a knowledge base. Searching the database is easy, and it creates incredible reports. Zendesk Chat is a chat support platform, where one gets to chat with the clients in real time. One can easily the email addresses of visitors to the site y requesting them to leave their emails and contact info in case the support is not available. It is a very easy way of knowing your website analytics because one gets the reports on the number of visitors to the website on daily, weekly, monthly, and yearly basis.
What do you dislike about the product?
Zendesk is an excellent tool when it comes to offering the fundamental needs of my support system. Unfortunately, the most useful features are available at a higher premium and most important features such as chat support are not directly incorporated into a single dashboard. The tool has a comprehensive report session that is easy to use. However, when it comes to exporting data, it doesn't let you pick the starting date for files in CVS, so each time I want a ticket report, I have to retrieve data from the past history. This is a time consuming and tedious task.
What problems is the product solving and how is that benefiting you?
Zendesk live chat on the site has been effective at responding to client’s question in real time. However, the tool waits for potential clients to come. For this reason, they have rolled out a messaging system that lets me reach out to prospects and clients in their preferred messaging apps. It allows one to access web analytic reports.
Recommendations to others considering the product:
My whole support process is based in Zendesk, and I don’t regret this move since I always get excellent results. That’s why I will advise other small business owners to use this tool. It will help you have effective tracking of your new tickets and their progress.
ZenDesk: an excellent tool for live chatting
What do you like best about the product?
My favorite part about using Zendesk is how simple it is for myself to use and interact with my customers. There is never a time that I am in the dark about whether a customer has responded. It integrates well with our proprietary CRM software as wel.
What do you dislike about the product?
Personally, the customer experience could be improved. My company primarily deals with older folks who are unaware that you need to press enter to chat. There is no option to add a send button to the user side of Zendesk.
What problems is the product solving and how is that benefiting you?
We use Zendesk for providing customer support. We are able to integrate it into our application as well as use it on our website. Since we are in telecommunications, it provides a route for our customers to chat with us that cannot place phone calls because their phone is not working. It also assists in generating leads as a customer may be more likely to chat at first rather than call for help as there is less commitment with talking to someone in chat rather than over the phone.
Easy and Modern Ticket-based Call center Support
What do you like best about the product?
Zendesk Support is extremely simple, flexible, affordable, and has a ton of add ons. It can support our customers through multiple platforms, phone, email, social media, & both us and customers have unified records of all their support interactions with us no matter how they choose to contact.
What do you dislike about the product?
There is really nothing bad about Zendesk Support, the only thing that could be better is if it was easier to create tickets from phone calls for our call center employees. But since everything is manually entered there is not a lot that could make it easier.
What problems is the product solving and how is that benefiting you?
Zendesk Support has allowed us to unify support from all channels, making it easier for customers to reach out to us, and for us to manage customer tickets all in one place. Our call center and support operations have been optimized and metrics are better thanks to Zendesk's ease of use.
Recommendations to others considering the product:
If you are looking for a modern, cloud hosted, stable and easy to use ticketing and support platform, Zendesk Support is inexpensive and will improve your customer support operations immensely.
Serves a Great Purpose
What do you like best about the product?
Efficient ticket creation for internal.
What do you dislike about the product?
The design and layout doesn’t look modern
What problems is the product solving and how is that benefiting you?
Able to keep track of previous internal and external tickets in case we have to go back and do research.
Recommendations to others considering the product:
Utilize all tools Zendesk has to offer and their tech support for issues - - don’t try to figure it out on your own.
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