Zendesk Suite
ZendeskExternal reviews
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Zendesk is a great tool for customer service life
What do you like best about the product?
The interface is easy to use once you're used to the layout. Administration is fairly straightforward. If you are used to ticketing systems, it can almost seem too simple. However, Zendesk has powerful tools and features which should fit any size deployment.
What do you dislike about the product?
When setting up multiple brands, some settings are global and can interfere with how you setup other "brands". For instance, if you have both a "customer facing" service desk and internal helpdesk, any global settings will impact both boards (tags, forms, some fields).
What problems is the product solving and how is that benefiting you?
Zendesk Support does a good job as a helpdesk platform, it also is being used throughout the business.as a support ticket solution aimed at the client.
Easy to Use and Keeps Me Organized
What do you like best about the product?
I love how Zendesk offers the option to categorize the many different tickets we have coming in. It saves me a lot of time being able to access my personal queue of tickets in one spot!
What do you dislike about the product?
Zendesk will occasionally freeze and kick me out if I am trying to close my tickets and do chats at the same time with a high volume from both.
What problems is the product solving and how is that benefiting you?
It has helped us a lot organize and keep track of our work load. It allows us to also see how we are doing personally on our work goals.
Recommendations to others considering the product:
I would recommend a different layout to make it easier to access different things
Succesful
What do you like best about the product?
No doubt that live time analytics are accurate or customizable tools on portal is knowledge based. Whether you have a big or small your company, this tool can assist at its best! I am so happy I found such a resourceful software for my employees to use in the customer service satisfaction industry. The analytics of how my consumers are reaching out quickly getting the answers/services they are expecting is spectacular!!
What do you dislike about the product?
ZenDesk is awesome, i cannot dislike anything
What problems is the product solving and how is that benefiting you?
Quick responses, amazing ratings on my companies "Customer Service Feedback" portion, and easy to use for new hires. it is not a complicated tool to learn.
Recommendations to others considering the product:
If you want to have consecutive accomplishments with your customers and meeting their needs/expectations in a timely manner, use ZenDesk.
Zendesk Support
What do you like best about the product?
Fully featured help desk and task management system for a team of support analysts. Custom views, email interface, etc...
What do you dislike about the product?
Disability to customize how emails are distributed to users who hae submitted tickets.
What problems is the product solving and how is that benefiting you?
Helpdesk and task tracking.
Recommendations to others considering the product:
Great help desk ticketing system! Use it for FAQ as well.
Uncluttered viewing.
What do you like best about the product?
Dependable functionable chat room for completing necessary communication which ends in compketed transactions.
What do you dislike about the product?
Nothing to dislike maybe bigger bubbles for current box conversation.
What problems is the product solving and how is that benefiting you?
Clearing up many transaction necessary details for purchase or refund completion.
The best support software I've come across by far.!
What do you like best about the product?
The API, ticketing transparency, ticket status tracking, the merging of the tickets and private chat option via tickets are some of the best features of this software. Even the mobile website is good enough to work remotely. We are really looking forward to start using the API as well of the Zendesk to make our own CTI integration with it. We're looking for a long term relation with Zendesk and in order to do so maybe have a tie up with them for a smooth future additions and growth.
What do you dislike about the product?
That we cannot assign anyone as CC on multiple tickets at once. We really need that feature.
Also if we can get a chance to replace the existing users on a chat with new employees that would great as well.
Also if we can get a chance to replace the existing users on a chat with new employees that would great as well.
What problems is the product solving and how is that benefiting you?
The troubleshooting of any issues of our product via email and this tool is the best usage that it provides. File size to be attached could’ve been more than 1 MB for primary users with lesser number of users.
Recommendations to others considering the product:
Just open up a ticket or chat with them if you're having any issues using or setting up the ticketing system (although no help is required what so ever with that) because they will get back to you ASAP and get the resolution to you pretty quickly.
Zendesk Review
What do you like best about the product?
For a long time my team was unable to keep track of tasks and issues going on for our customers and our staff. I was able to get Zendesk and offer a way for them to submit their issues easily and I could assign the problem to a person fit for the Job.
What do you dislike about the product?
There is not much to dislike. I used it minimally and it accomplished what I needed it to. Notifications took a bit long but besides that, I think the program fit my expectations greatly. I will continue to use the program and if I encounter any issues, maybe I will revise my review.
What problems is the product solving and how is that benefiting you?
We are more organized. Problems are routed to the right department leads. There is less confusion on who's job it is to solve a problem. Although we are having less problems to solve and have used the program less and less, it still was a great thing to have in the company.
Recommendations to others considering the product:
It definitely will get your organization the unity and simplicity for problem solving it needs.
It is an incredible product!
What do you like best about the product?
It is a fantastic product that revolutionizes the way of giving support to customers, it is different from many other products, it is totally efficient and productive, you can manipulate it in a simple way thanks to its intuitive interface.
What do you dislike about the product?
I have not found anything negative to mention about this product, I feel totally satisfied with it.
What problems is the product solving and how is that benefiting you?
There is always the need to meet the different needs of our customers, that is why we decided to use zendesk as it offered all the functions that we required to give excellent support to our customers.
Recommendations to others considering the product:
I highly recommend to all this fabulous product, satisfies the need of any company, give a better support to your clientele and you will feel at ease with all the excellent results it will give you.
Zendesk Overview
What do you like best about the product?
Zendesk offers a very robust multi-channel support and ticketing system, and an excellent reporting and analytics module.
What do you dislike about the product?
Zendesk doesn't offer as much functionality with their chat feature.
What problems is the product solving and how is that benefiting you?
We are better able to support retail trading clients when they have questions about our trading platform, account opening procedures, deposits/withdrawals.
Recommendations to others considering the product:
Zendesk Chat is a great product for global24 hr businesses that need to address support issues and can also be used as a great sales tool
User friendly, customizable, does everything you need it to do
What do you like best about the product?
I really like the amount of customization you can do to the groups, and the ease of use especially for adding or deleting users, groups etc.
What do you dislike about the product?
We have had a few outages, other than that I can't really complain too much.
What problems is the product solving and how is that benefiting you?
It has streamlined the way tickets are handled and escalated, it has helped us become more efficient when dealing with tickets in general.
Recommendations to others considering the product:
Give it a trial run, you won't be disappointed with the interface, ease of use, and the price is on point as well.
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