Zendesk Suite
ZendeskExternal reviews
6,478 reviews
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Smart Ticketing System
What do you like best about the product?
Zendesk is easy to use, It provides the functionality to connect with different apps such as slack and intercom. Tickets are easy to track and number modification in the ticket automation flow can be done
What do you dislike about the product?
There is nothing as of now to dislike the ZD
What problems is the product solving and how is that benefiting you?
It is providing the ticketing service and helping to track the agents work and the volume handled by them. it is to track
Zendesk is very useful tool to scan and create a meaning article on any stuff
What do you like best about the product?
Zendesk is best for both creating new documents and maintaining its permission.
What do you dislike about the product?
Zendesk support suite is good, but sometimes resolution time exceeds the SlAs
What problems is the product solving and how is that benefiting you?
Zendesk helped us both in Helpdesk task maintenance and initiating 1st level chat
Robust and Scalable Support Platform with Excellent Integration Options
What do you like best about the product?
Zendesk is incredibly user-friendly and doesn’t require much training to get started. The UI is clean, and ticket management is smooth even with high volumes. The best part is how well it integrates with other tools—Slack, CRM platforms, and productivity apps—making it easy to fit into our existing workflows. I use this tool every day. The customer support of Zendesk is great.
What do you dislike about the product?
Ease of use and quick implementation are big advantages. It’s easy to scale as your team grows, and features like automation, macros, and knowledge base management enhance team efficiency. The reporting and analytics are also detailed and customizable, which helps with performance tracking and continuous improvement.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all our customer interactions across email, chat, and social channels into one unified platform. It streamlines ticket management, reduces response time, and enables better tracking of team performance. The automation tools help eliminate repetitive tasks, improving agent efficiency. With real-time chat, we’re able to support customers instantly, which increases satisfaction and retention.
The only support platform you will need
What do you like best about the product?
I love how organized the UI is. It is easy to follow along on how to create/update tickets as well as ad in a new org, or any new macros etc.
Zendesk is also easy to integrate with other software to make a seamless experience for the end user.
Zendesk is also easy to integrate with other software to make a seamless experience for the end user.
What do you dislike about the product?
I dont really have any issues with Zendesk.
What problems is the product solving and how is that benefiting you?
It is keeping all of my technical issues in one place where I need to loop in the customer support team. I get updated any time there is an update to my customer's support ticket.
The top of omnichannel customer service
What do you like best about the product?
The ability to customize workflows and dashboards according to business needs is one of its greatest strengths. The integrated knowledge base also helps drastically reduce tickets thanks to self-service. It is a platform designed to scale robustly without sacrificing the quality of the customer experience.
What do you dislike about the product?
The cost can be challenging for small businesses, especially to access advanced features. Additionally, it takes some time to master the interface and set everything up optimally. The support in Italian is generally responsive, but it would be helpful to have more native speakers available in real-time.
What problems is the product solving and how is that benefiting you?
The flexibility in managing support across multiple channels is simply unmatched. Email, chat, social media, and phone are all perfectly integrated, allowing the team to offer a consistent and smooth experience to customers. Additionally, intelligent automations and detailed reports simplify daily work and provide valuable data to optimize performance.
Best support application
What do you like best about the product?
Godd Stability
Customise as per requirement
Easy to use for everyone
Customise as per requirement
Easy to use for everyone
What do you dislike about the product?
No dislike for Zendesk
But price is a issue
But price is a issue
What problems is the product solving and how is that benefiting you?
1. Fragmented Customer Communication
2.Lack of Ticket Tracking & Prioritization
3. Manual Workflows & Repetitive Tasks
2.Lack of Ticket Tracking & Prioritization
3. Manual Workflows & Repetitive Tasks
Excellent AI software
What do you like best about the product?
Integration of multiple tools into one such as chat and phone support. User friendly UI and easy to navigate the website.
What do you dislike about the product?
Little bit work required in customisation and reporting. And make the price structure more efficient to small businesses specially.
What problems is the product solving and how is that benefiting you?
AI customer service helps to relive most of the customer's issues without being a staff getting involved and chatbot is also available to guide the customer's with the process and information required.
Zendesk Support suite offers a seamless and user-friendly platform for managing customer support
What do you like best about the product?
It is omnichannel support, it has automation and AI, its is customisable and scalable, It offers robust reporting and analytics also it has self service option, seamless integrations and mobile support.
What do you dislike about the product?
A little complex setup for new users and limited customization on lower plans.
Noticed inconsistent chat experience
Noticed inconsistent chat experience
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication
Slow response times
Slow response times
Best customer support features
What do you like best about the product?
I like the clear menus and the fact that it unifies email, chat, voice, social messaging, web into one dashboard.
What do you dislike about the product?
I dislike these things:
The initial setup is complex.
The cost is a little high.
Search functionality is weak.
Customer Support is hit.
The initial setup is complex.
The cost is a little high.
Search functionality is weak.
Customer Support is hit.
What problems is the product solving and how is that benefiting you?
These are the problems solved by Zendesk Support Suite:
Fragmented Customer Communication.
Slow or inconsistent response times.
Poor visibility into support performance.
Fragmented Customer Communication.
Slow or inconsistent response times.
Poor visibility into support performance.
Efficient and Reliable
What do you like best about the product?
It’s user-friendly, easy to navigate, and helps streamline customer communication across multiple channels.
What do you dislike about the product?
Some features can be difficult to configure without technical support, and the reporting tools could be more flexible and intuitive.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize customer communication betweeen different teams and it allows to add internal comments
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