Zendesk Suite
ZendeskExternal reviews
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All Calm-No Storm:Zendesk for support
What do you like best about the product?
Smart, service enhancing communication for all aspects of business replies and needs. As comparable as a face to face Q & A using Zendesk as the absolute liason. Check out how many professional messages are intercepted through zendesk-and you may have even missed a few. Solving connection gaps 24/7.
What do you dislike about the product?
I have been on the needy side and the giveth forward side with technology driven, true time enhanced interpersonal SUPPORT. Zendesk has bridged gaps and I have no discernible dislikes that stand alone.
What problems is the product solving and how is that benefiting you?
As stated above, I have received supportive feedback and connectivity across miles via Zendesk solutions and I have utilized them in all applicable ways. There is smoother joining of parties and solid guidelines keeping both sides moving forward in the quest for whatever they may be needing an answer to. And it truly fits as a Company name: Zendesk. The bridge to clear the gaps.
Recommendations to others considering the product:
There are more ways than imaginable to have a client based communication avenue, but many roads lead to dead ends. Don't end up on the same path. Let Zendesk take the wheel ( but only for the necessary time ).
Excellent platform for incident management
What do you like best about the product?
The best thing about this platform is the simplicity of its use. And being a solution in the cloud, its deployment is very fast. In addition to allowing the customization of the solution, it also allows to create a knowledge base on common problems and how to solve them, which improves the response time.
What do you dislike about the product?
The only thing to mention at this point is that an external platform is required to have good statistical graphics on the incidents loaded on the platform
What problems is the product solving and how is that benefiting you?
With Zendesk we were able to start managing and prioritizing the incidents that our clients reported. In addition, we begin to have statistics on the support provided, how much average resolution time we have, what is the technology that most requires support, etc.
Recommendations to others considering the product:
I recommend the use of Zendesk for incident management, as it is a very simple and fast deployment platform because it is in the cloud. It has all the necessary functions for handling incidents and statistical reports.
Best review software ever
What do you like best about the product?
We have been using it for our company for the past year and it's been great
What do you dislike about the product?
The lack of apps available on the app store
What problems is the product solving and how is that benefiting you?
Customer support.
Fantastic UI so far. Use it everyday and is working great.
What do you like best about the product?
Great hub for tickets. Increases transparency with the support team. Really helps with collaboration.
What do you dislike about the product?
Nothing that I can think of - maybe just an easier way to see followed tickets and internal messages that you're tagged in.
What problems is the product solving and how is that benefiting you?
A commonplace to deal with customer inquiries really helps with collaboration and transparency.
Amazing Support Software
What do you like best about the product?
It has made it much easier to answer, manage, and report on support tickets!
What do you dislike about the product?
There should be more customization available to non-Admin users
What problems is the product solving and how is that benefiting you?
Huge benefits, particularly in time saved and the ability to report on key success metrics
customisable and very helpful employees to support organisation needs
What do you like best about the product?
I love that the company is growing with mine, where we are discovering new needs for end users and internal users ,
What do you dislike about the product?
it used to be very silo, where I have to purchase the different products individually
What problems is the product solving and how is that benefiting you?
n/a, I have a direct contact to seek for help, hence that is really helpful
Zendesk overall experience
What do you like best about the product?
I like the overall experience we are getting from ZD. ZD helps us to manage our queue. It also helps to decrease bottlenecks and eliminate re-works. We are enjoying using ZD.
What do you dislike about the product?
We could have a faster reply time from your support team
What problems is the product solving and how is that benefiting you?
Self-help for the customer. This increases customer contact and decreases the workload for our agents. The automation of Zendesk works beautifully for our customers.
It got everything you need!
What do you like best about the product?
Always evolving and improving! It has been adjusting to trends and is has always find ways on how to be better.
What do you dislike about the product?
More guides (videos) to support visual learners.
What problems is the product solving and how is that benefiting you?
- improved reporting
- better ticket management
- easier identification of issues
- better ticket management
- easier identification of issues
Zendesk works for Us
What do you like best about the product?
I like how the team and the tool help us in managing our concerns by providing great service and easy to use tool. In pricing, the tool is so cheap compare to other competitors but the result are the same.
What do you dislike about the product?
None for now. But I think the team needs to improve the Zendesk Support team who helps us in trouble shooting.
What problems is the product solving and how is that benefiting you?
It helps us to manage our concerns by creating tickets and sorting things right. Also, the automations and triggers helps us to do our work easily
Recommendations to others considering the product:
Grab the Suite now, it will help you to manage your concerns.
Zendesk is the modern, easy, faster technology for customer support
What do you like best about the product?
Omnichannel, Guide, Data and Reporting, and the new products (obviously all :))
What do you dislike about the product?
We need support.zendesk to have a 24/7 hotline in case of outage. Currently, they are assisting us by sending articles (we need a lil urgency here :))
What problems is the product solving and how is that benefiting you?
Customer to Business Support and (future) Business to business
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