Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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User Friendly and Great Customer Service
What do you like best about the product?
Very straightforward and effective for communicating with customers over multiple platforms. There were rarely issues with the program that weren't the fault of the internet my business was on at the time. But when there were they were always very quick to hop on and take care of it.
What do you dislike about the product?
There isn't much not to like, calls drop somewhat regularly but I believe that is more of an issue with the internet rather than Zendesk.
What problems is the product solving and how is that benefiting you?
Makes it simple to utilize multiple methods of communication while keeping track of which customers you've already helped so your coworkers aren't potentially assisting them again.
Zendesk Chat is the perfect way to instantly talk with perfect video chat.
What do you like best about the product?
It is very easy to use and helped our organization in building a better customer support. This tool allows us to communicate and chat instantly in a more efficient way. Customer can easily speak to a real person through Zendesk Chat and get a fast response of our conversation.
What do you dislike about the product?
The most obvious difficulty in this software is that it is not a straightforward tool to use, and found it quite difficult adjusting to the different modules on Zendesk Chat. Some features are not so easy to configure and the graphical interface is not very attractive.
What problems is the product solving and how is that benefiting you?
Zendesk Chat software is very intuitive and user friendly chat tool. This software provide the great opportunity for Chatting with our colleagues and team members in a more convenient way. I would recommended this software to everyone with perfect chat conversation.
Great for helping our clients when in need!
What do you like best about the product?
The ease of use and how easy it is to delegate requests to other staff members. We are able to efficiently and urgently serve all of our clients with Zendesk. It also allows us to show our clients how to better use our product via the Knowledge base tool.
What do you dislike about the product?
It can sometimes be confusing when merging tickets. The tickets them self are simply shown as the ticket number with no additional information, so we have to still go into each ticket number.
What problems is the product solving and how is that benefiting you?
We are able to handle our clients requests much faster than when we were simply using email. Zendesk is wayyyy more efficient in that manner. Our speed of tickets solved has increase, and it shows us our clients overall satisfaction score. This is very helpful to our team!
Great support email for customers to reach us
What do you like best about the product?
the ease of checking new messages and replying to customers quickly
What do you dislike about the product?
That customers can solve out an issue themselves, because sometimes a reply is needed and it can get lost in the mix. Replies often get sent to spam or promotions folders as well.
What problems is the product solving and how is that benefiting you?
We are able to reach customers easily
Recommendations to others considering the product:
Great for customers to reach a support email.
Fantastic support software
What do you like best about the product?
I love the fact that there is an audit trail of everything on here, nor just for me, but the entire team
What do you dislike about the product?
The only thing I dislike about zendesk support is not being able to allocate a ticket to multiple agents
What problems is the product solving and how is that benefiting you?
We're solving the issue of having support requests going to each agents personal inbox rather than a central location
Zendesk Chat is the perfect tool for communication and collaboration.
What do you like best about the product?
The best thing about this software is that we can easily communicate with the team worker in the world at anywhere and at anytime by using this efficient software. Its some features are very easy such as file sharing, video conferences and share chat. The another benefit in this software that is screen sharing are very easy to use in a group. So it is the best software for communication.
What do you dislike about the product?
The most obvious difficult of this software is that sometimes this software cannot provide the best quality of audio and video chat because the bad internet connection cannot provide the best service. Zendesk Chat is very easy to use and it's features are very outstanding such as presentation of data, information and images.
What problems is the product solving and how is that benefiting you?
Zendesk Chat is the perfect software for team collaboration and also best tool for audio and video calls in a group video chat. I can easily use this software because I can easily communicate with our friends and colleagues.
The best in the market
What do you like best about the product?
I don't see any other chat platform so fully functional than Zendesk/Zopim. It really provides every option to handle the chat instantly. It makes life easier for a chat support agent by connecting with its Zendesk CRM and assist the visitor accordingly.
What do you dislike about the product?
There is nothing much to dislike any option but the sign of visitors with new messages can be improved to let the agent notify immediately of any unattended chat.
What problems is the product solving and how is that benefiting you?
We are handling the customers for our client and it works well. If only it provides the option of remote access, our tech support people would have no burden of moving to other software for anything.
Lightweight Help Desk and Knowledge Management Tool at a Reasonable Cost
What do you like best about the product?
Zendesk has been an excellent system for our small IT Team to track incidents, problems, requests, and changes. It provides an easy to use, flexible framework for tracking our activity.
What do you dislike about the product?
The tool is not ITIL compliant out of the box. It's not designed for ITSM without some customization.
What problems is the product solving and how is that benefiting you?
We're able to track our work. The biggest problem we faced was that we were disappointing our customers because we did not follow through on our promises.
Recommendations to others considering the product:
As a lightweight service desk management tool, Zendesk is excellent. If you're looking for an all-in-one ITIL or ITSM solution, you'll need to do some work on the system to make it work.
it is a very usefull platform to grow your bussiness and make a big brand
What do you like best about the product?
very responsable for their customers and they provide you with all of knowlege that you need to manage your work on their platforms i prefere useing it to promote digital products on Click Bank
What do you dislike about the product?
some late on repying but nether this they very helpfull but some times i need thier help very fast more to grow my business
What problems is the product solving and how is that benefiting you?
Social Customer Service and they helped me to improve using my social accounts to promote my work and increase my sales
Recommendations to others considering the product:
if you have a product or working as a Click Bank affiliate this platform is the best way to get more sales
Best HelpDesk on market
What do you like best about the product?
It makes your work with clients easier. I've tested a lot of helpdesk softwares, but this one remains my favourite because it has all what you need.
What do you dislike about the product?
What I dislike is the "old" design, even if they adapted it to the latest mobile-use friendly, it looks like in old days. But besides that, it's still the best on market.
What problems is the product solving and how is that benefiting you?
I have a hosting and web design business and this helpdesk software makes the work with customers a lot easier. If there's a problem, they use the forms and I can track any problems in an easy manner.
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