Zendesk Suite
ZendeskExternal reviews
6,485 reviews
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Does everything we need it to.
What do you like best about the product?
Zendesk is a comprehensive help desk system that does everything we need it to do.
What do you dislike about the product?
User interface could be updated. But it's functional.
What problems is the product solving and how is that benefiting you?
Internal and external access to help desk.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Zendesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to effortlessly communicate and track correspondence with clients across the globe using an email ticket system. Highly recommend.
What do you dislike about the product?
Sometimes tickets go missing within the software (somehow disappeared)
What problems is the product solving and how is that benefiting you?
An effective and efficient customer support ticketing solution
Great Product
What do you like best about the product?
Easy to use. Decent Analytics. One stop for everthing.
What do you dislike about the product?
Better Reporting. Hard to find things sometimes!
What problems is the product solving and how is that benefiting you?
Website updates and digital advertising.
Easy to use
What do you like best about the product?
Zendesk, while having a fairly steep learning curve is easy to use and navigate once you've had an introduction.
What do you dislike about the product?
It would be nice to have noises when tickets come in or ways to record who has looked at certain things.
What problems is the product solving and how is that benefiting you?
Trying to streamline our systems with zendesk, it makes data very easy to collect.
Perfect for ticketing
What do you like best about the product?
Communication made easy and ticketing tracking
What do you dislike about the product?
One too many mails from the users. Summary would’ve been nice
What problems is the product solving and how is that benefiting you?
Day to day ticketing form users
Best way to interact with clients
What do you like best about the product?
I like the integration between our systems files and information and their platform
What do you dislike about the product?
I don’t like how it sometimes lags in speed time
What problems is the product solving and how is that benefiting you?
The problem of not communicating back to customers who need support
New User Review
What do you like best about the product?
Compared to some other customer support software that I have used, ZenDesk is quickly becoming my favorite. I had a little bit of a bumpy start getting used to it because it is very different to any other software I was previously familiar with but know that I have the hang of it I really do appreciate the little extra things that ZenDesk offers to make my job more efficient. Some notable improvements with ZenDesk are it helps us route cases to the right place, allows us to set up simple automations and rules that allow us to avoid spam, all things that we couldn't do previously.
What do you dislike about the product?
Merging on desk seems to be a puzzle for me. I am a recent user but I find the system to be a bit confusing especially for a feature that has no undo button. Also, it is worth mentioning I am still getting used to ZenDesk and after so long with another platform, it is expected to need sometime to get up to speed.
What problems is the product solving and how is that benefiting you?
We have been able to integrate most of our other systems inside of ZenDesk which definitely has some perks in regards it reducing the amount of software we need to complete our daily tasks. It also allows for us to have better cross-team communication which is vital in our company and for ensuring our customers needs are met.
Zendesk
What do you like best about the product?
I like how you can merge tickets and also how tickets go open once someone responds.
What do you dislike about the product?
I dislike nothing except you can’t stay logged in.
What problems is the product solving and how is that benefiting you?
Warranty and customer ser
A helpful tool for issues management
What do you like best about the product?
Its quick. Easy to maintain workflow. Good graphics for notifications.
What do you dislike about the product?
Nothing special. Nothing special. Nothing special. Nothing special.
What problems is the product solving and how is that benefiting you?
Supporting our offshore clients to fix software bugs.
Slick clean help desk app
What do you like best about the product?
Clean modern looking UI, lots of 3rd party apps available. It includes knowledge management and communities.
What do you dislike about the product?
Not easy to report on use of knowledge articles. Knowledge management tools are limited
What problems is the product solving and how is that benefiting you?
Management of knowledge was not uniform across all analysts
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