Zendesk Suite
ZendeskExternal reviews
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Zendesk Chat Review
What do you like best about the product?
When you want to communicate online with your clients Zendesk Chats have proved to be helpful. It is easy to use and implement as someone who doesn't have experience can chat without struggle.
What do you dislike about the product?
The main disadvantages that Zendesk Chats offer is that it is hard to connect the chats with the emails. Coming from chats to email is somehow hard as the chats can only be available when the visitor chats again.
What problems is the product solving and how is that benefiting you?
At Kenya Medical Research Institute we used the Zendesk Chat to communicate with clients who want get information regarding the our products and analysis reports.
Recommendations to others considering the product:
For online chats with customers who want to know much about your company or inquire information, Zendesk Chat is the best software.
Review on Zendesk Chats
What do you like best about the product?
Zendesk chats is the best option when it comes to online chats. The software allows you to chat with multiple clients at the same time. It welcomes the visitor with an encouraging message. When it comes to installation, its easy to install and use.
What do you dislike about the product?
When there are many chats is hard to know the visitors chats unless they send a message again.
What problems is the product solving and how is that benefiting you?
We used the Zendesk Chats to communicate with property buyers and sellers online. When a client send a message, a notification would pop up and the customer service representative would attend to them.
Recommendations to others considering the product:
If you company offers customer support help , the best software to consider is the Zendesk Chats. It allows you too chat with buyers and sellers and also get instant feedback.
It’s good
What do you like best about the product?
How IT can shadow my computer remotely from anywhere
What do you dislike about the product?
How my screen changes color when they log in
What problems is the product solving and how is that benefiting you?
Folders missing from the hard drive
Good product
What do you like best about the product?
Easy interface and nice design. We use it all the time in the office
What do you dislike about the product?
Haven't really run into problems when using it.
What problems is the product solving and how is that benefiting you?
Much faster response time. Easy to use
Does what it is supposed to efficiently
What do you like best about the product?
User-friendly, quick response time, tracks progress
What do you dislike about the product?
Nothing in particular, things beyond the actual product design are what can be lackluster.
What problems is the product solving and how is that benefiting you?
I think it does a good job of letting the consumer track the progress of a resolution they need which leads to happier consumers throughout the process that often times begins with a complaint.
Recommendations to others considering the product:
A good service dependent on structure of company and number of employees
Great for Supporting a large amount of Customers
What do you like best about the product?
I enjoy many aspects of this software.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
What do you dislike about the product?
Every once in a while a email will look like an internal note, however this is 1 per 250 tickets.
What problems is the product solving and how is that benefiting you?
I use Zendesk to help consultants run their businesses, and to make outgoing and incoming calls.The benifits are that we can keep a great record of topics, and who is communicating with us the most.
Recommendations to others considering the product:
Always use the internal note feature, as it is a great tool to have.
Review of Zendesk for Emailing Support
What do you like best about the product?
I really love that Zendesk has a clean and clear user interface that is very user-friendly and easy to understand.
What do you dislike about the product?
I don't like that the software can be kind of clunky in the way it works and its simplicity can sometimes make it less seamless for use. For example, there can be a million tickets from the same customer and they do not group together, so you have to search zendesk each time to see if the customer emailed in multiple times.
What problems is the product solving and how is that benefiting you?
Zendesk is very helpful with efficiency in responding to customer emails. It is very easy and accessible for agents to view their feedback from customers.
Zendesk Support
What do you like best about the product?
Great in being able to track ticketing patterns of our users and keeping track of out standing tasks
What do you dislike about the product?
The software seems to have glitches on the mobile app on crashing or locking up
What problems is the product solving and how is that benefiting you?
The applications is being used as our ticketing software for all requests by our users community
Great for support services
What do you like best about the product?
Zendesk is easy to use and the platform allows people to support really easily.
What do you dislike about the product?
There is really nothing the company or I disliked Zendesk.
What problems is the product solving and how is that benefiting you?
Customer Service is key to our company and we have to give support to those people that needs help. Zendesk is perfect for that.
Recommendations to others considering the product:
Zendesk is a great place to start if your company is looking to provide high quality support.
Great support software for a reasonable price
What do you like best about the product?
I like that it is easy to use and to submit IT tickets. The staff is very knowledgeable and are quick to respond to issues. I like how you can upload photos of the issues you are having and also input detailed descriptions.
What do you dislike about the product?
Overall I am very happy with Zendesk Support. Any issue I have they respond in a timely manner and all of their support staff are friendly.
What problems is the product solving and how is that benefiting you?
This software helps my business with any IT issues they are quick to resolve them and find solutions to problems without having to jump through hoops.
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