Zendesk Suite
ZendeskExternal reviews
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Zendesk experience has been positive
What do you like best about the product?
The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box.
What do you dislike about the product?
I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly
What problems is the product solving and how is that benefiting you?
It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly
Easy days
What do you like best about the product?
Zendesk speaks for itself. Its easy to use and get customers to inderstand it
What do you dislike about the product?
Enjoy the program for everything it has to offer..
What problems is the product solving and how is that benefiting you?
Having no issues and problems with program
Recommendations to others considering the product:
Give it a try
I would recommend zen desk chat
What do you like best about the product?
I like that zendesk is used by so many companies so it is familiar and easy
What do you dislike about the product?
I dislike the connectivity issues which sometimes occur with it
What problems is the product solving and how is that benefiting you?
I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open
Recommendations to others considering the product:
No advice at this time.
Zendesk email
What do you like best about the product?
Zendesk does a great job at integrating all your resources into one user interface - I enjoyed being able to access all the capabilities without having to open multiple windows and tabs
What do you dislike about the product?
The user interface could be more colorful
What problems is the product solving and how is that benefiting you?
Being able to connect emails sent from multiple addresses but originating from the same source - it has helped with tracking fraudulent correspondences
Zendesk Support - 5 years of being a customer support agent in Zendesk.
What do you like best about the product?
Macros. Much easier to manage than if we just used an email account.
What do you dislike about the product?
Voicemails aren't automatically linked to emails from the same customer. Wish there was an indicator for multiple requests from one customer.
What problems is the product solving and how is that benefiting you?
Solve customer issues quicker and more effectively than if we just had email. Better customer support and happier customers (fewer refunds and better reputation).
Recommendations to others considering the product:
Use the macros feature.
The User Friendliness of ZenDesk Chat
What do you like best about the product?
I love the fact that the system allows you to do so many things in one software, emails and chat.
What do you dislike about the product?
The system isn't as easy and straight-forward at first. Takes a while to learn to maneuver it. Too many options, almost in a bad way.
What problems is the product solving and how is that benefiting you?
Very solid way to communicate with customers, without having to set up our own chat system software.
Great service
What do you like best about the product?
I like how quick and easy they make getting help or questions answered
What do you dislike about the product?
Sometimes you still got to call and talk to a person because so issues cant be resolved
What problems is the product solving and how is that benefiting you?
Right now i have no problems to solve. Some of the benefits are the friendly people that needs help getting the question they have answered
Zendesk is an easy to use platform
What do you like best about the product?
I liked that it was easy to keep track of tickets and monitor your work. The different options, pending, on hold, etc made it easy to prioritize tickets and keep communication open while working on them.
What do you dislike about the product?
Sometimes there would be buggy behavior where if you put a ticket on pending with your name it would still be pushed back into the general pool. Outside of bug issues I didn't have any problems with it.
What problems is the product solving and how is that benefiting you?
We used Zendesk to communicate with users and help them resolve issues they were having with the app.
Great as teams get larger, lots of expansion and integrations. Email chain still sucks
What do you like best about the product?
Zendesk is constantly growing and getting better. Analytics seems to be getting better as well.
What do you dislike about the product?
Still annoying is how responses are organized in Zendesk's email chain. I know the reasoning behind it, but I'm constantly getting users who reach out on how hard it is to read and follow in the thread.
What problems is the product solving and how is that benefiting you?
Analytics, great overall ticketing system. It's the golden standard.
The system that allows us to be the best in customer service.
What do you like best about the product?
This system is undoubtedly a real gem, since it allows me to be able to respond to my clients, whether you come from social networks or emails quickly and effectively, earning their trust and quick sales. It also allows me to offer the customer a post-service and post-sales service that has allowed me to win several awards in the chambers of commerce of my locality, due to the timely attention of my clients.
I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers, as for the latter I have been able to establish a closer and more efficient communication with them. This system has a very friendly interface and easy to understand.
I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers, as for the latter I have been able to establish a closer and more efficient communication with them. This system has a very friendly interface and easy to understand.
What do you dislike about the product?
I have been using this system for several years and today I can continue saying that this system has not gotten any fault that allows me to give a complaint about it.
What problems is the product solving and how is that benefiting you?
Thanks to this system I have been able to have a direct communication with each one of the clients, since it allows me to use all the possible, varied channels and respond with promptness and professionalism, this system has also provided me with complete reports where I can see the performance of every member of my team.
It is very beneficial to know that according to the attention given to your customers, they reward you with their loyalty even if your prices are high, they understand that your products and services are worth it.
It is very beneficial to know that according to the attention given to your customers, they reward you with their loyalty even if your prices are high, they understand that your products and services are worth it.
Recommendations to others considering the product:
I definitely recommend this system with your eyes closed, if you really want to meet your customers quickly. This software is the ideal for your business. Do not wait any longer and take action and you will see all the benefits that this program offers you.
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