Zendesk Suite
ZendeskExternal reviews
6,485 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A slight learning curve, but overall, exactly what we needed.
What do you like best about the product?
Zendesk support has made the process of receiving, responding to, and tracking customer support tickets exponentially easier. We now use the platform as our inbound communication center, and are able to track the efficiency and responsiveness of each of our agents.
What do you dislike about the product?
Macros and Triggers can be difficult to understand, but support is helpful.
What problems is the product solving and how is that benefiting you?
Aligning business triggers with our needs. The largest benefit has been around the reporting available.
ZenDesk
What do you like best about the product?
How easy it is to stay organized and making smart lists!
What do you dislike about the product?
The phone calling feature doesn’t alway work.
What problems is the product solving and how is that benefiting you?
I think a lot of us are learning and continuing to learn as we go and use different aspects of ZenDesk.
Easy and advanced version of ticketing tool
What do you like best about the product?
It is very easy,Flexible and adaptable as well so many other features.So many methods are provided for support like email/Call as well social media.When a client contact the customer service,they immediately supported by your team dedicated to customer service which is best service.
What do you dislike about the product?
For the time nothing is dislike in the system
What problems is the product solving and how is that benefiting you?
I can provide help and manage the tickets from the tool from lisitng.
One of the best support tools in place
What do you like best about the product?
The possibilities are great - we've been using it to scale and you can almost achieve anything.
What do you dislike about the product?
The price is actually the biggest downside, as we now pay more than 100€ per agent just for the support to use all the features we need.
What problems is the product solving and how is that benefiting you?
Scaling support from 2 agents to 30 agents was easily possible with Zendesk Support.
Zendesk Support completely changes the definition of support in your company
What do you like best about the product?
The customer service for the installation / configuration / implementation was very responsive and responsive to any questions we may have had. As for the Zendesk portal, it's excellent, the user interface is modern and is customizable, easily explorable. It has several sections to organize the tickets, which you can modify according to your needs, ideal for medium-sized companies, where you want to track all incidents. In addition, it is very easy to migrate the database of incidents that you have in other services, SolarWinds, in our case.
What do you dislike about the product?
Although the user interface is correctly adapted to a mobile device, Zendesk should develop a mobile application for Android and iOS, to offer a better user experience. Also that the information of the solved tickets should not be hidden, so that the other agents can take action in case the incident happens again, without having to reopen the ticket to read.
What problems is the product solving and how is that benefiting you?
All the incidents that occurred in the technology area are managed through Zendesk Support, simplifying all the problems and requests through the portal where the managers of the support area are located. We benefit that instead of receiving annoying emails, which sometimes employees do not read, through notifications of this service, you can act faster.
Recommendations to others considering the product:
It is a great tool with good features that offers a great user experience. It is easy to implement and use. I like your notification system that keeps all of our employees attentive on the incidents that occur on a day-to-day basis. I highly recommend it.
Till now Zendesk is the best chatting app i got accross
What do you like best about the product?
Multiple chatting system is the best thing I liked about Zendesk, one can handle multiple customers at one time and It can support our customers through multiple platforms, phone, email, social media.
What do you dislike about the product?
It sometimes takes too much time to load, though its reporting is very efficient but it's not that much user-friendly. Zendesk slows down to the point at which it hardly functions.
What problems is the product solving and how is that benefiting you?
Handling multiple customers at the same time and highly efficient ticket management system. Also, it solved many communication problems within the team also.
Recommendations to others considering the product:
One can use Zendesk for customer support services, as it is the most user-friendly and impactful chatting software I ever worked with. Sometimes it hangs but it is very useful that you can forget the previously mentioned problem.
I highly recommend Zendesk to optimize customer support, the interface it presents is extremely helpful and clean, helps you organize every interaction and document every interaction as well. It will help also improve your customer satisfaction by giving the option to customers to leave feedback. It is a software that can be used from everywhere with an internet connection. So it is definitely worth trying.
I highly recommend Zendesk to optimize customer support, the interface it presents is extremely helpful and clean, helps you organize every interaction and document every interaction as well. It will help also improve your customer satisfaction by giving the option to customers to leave feedback. It is a software that can be used from everywhere with an internet connection. So it is definitely worth trying.
Zendesk, a great tool for support
What do you like best about the product?
Zednesk has great features. The customer can contact us with a lot of communication channel: mail, chat, phone.
We can create a helpdesk and write articles to provide assistance.
With explore, we can follow the productivity of the after sales agents.
We can create macros to initiate automatic answers for the reccurent demands.
We can create a helpdesk and write articles to provide assistance.
With explore, we can follow the productivity of the after sales agents.
We can create macros to initiate automatic answers for the reccurent demands.
What do you dislike about the product?
Zendesk is expensive. We were paying $125 per month for an agent before we subscribed to the Zendesk suite Enterprise.
The answer bot is not effective.
The answer bot is not effective.
What problems is the product solving and how is that benefiting you?
We handle the customer complaints and inquiries from our customers.
Great tool to create customer loyalty.
Great tool to create customer loyalty.
Recommendations to others considering the product:
Buy the Zendesk suite for a multi-channel assistance at a cheper price
Zendesk-Why I love this tool
What do you like best about the product?
Zendesk chat has been a very useful tool to us because it has helped us in increasing conversion rates. We are able to chat in real time with our customers and potential customers. It is hard for clients to call directly but with zendesk chat embedded on our website then we are able to engage our clients more. It is an easy tool to use and one does not require any training. It is an affordable too and it even have the free trial. Zendesk is a great software for the management of requests and business needs. It facilitates the management in support center seamlessly. The particular consumer roles helped us to implement the software in the company within a short time. Additionally, one didn’t have to invest much time in training since it comes with the best materials for consumers on the web.
What do you dislike about the product?
I do not know if it is the issue with the internet connection, but sometimes we get chat request a few seconds late whenever we are using the Zendesk smartphone app. Overall, there is not much to complain about.
What problems is the product solving and how is that benefiting you?
The triggers are great and this helps us in setting automation such that when we are away the visitor can get a welcome message or leave your contact message. this is better than letting the client leave without any contact. Even when we are offline the visitors are attended to immediately we get back online. We have the chance to use the tracking and live analytics feature whenever we are using the paid subscription. It also allows various integrations and add ons such as Google Analytics.
Recommendations to others considering the product:
Zendesk is a good tool and I would recommend it to business owners. One is able to chat with the clients and potential clients. you can start with the free trial before paying for the subscription.
Zendesk helps organize and prioritize customer emails, questions and requests.
What do you like best about the product?
I like that Zendesk organizes and prioritizes customer requests and questions. Zendesks buckets requests by region and by types of request. With zendesk we are able to addess 300 agents in our region in a short amount of time. We are also able to flip tickets to other teams in the company and collaborate easily. We also let customers know things are "solved" and provide timeline transparency.
What do you dislike about the product?
I dislike that the format sent to customers in return/response can be confusing. We customized this to create less confusion, but the response looks different than a normal email.
What problems is the product solving and how is that benefiting you?
We are solving literally all sorts of problems. Any type of question or request is answered. This varies from ordering new business cards to updating code on our webpages to how to use our tools.
Decent product
What do you like best about the product?
Easy to use interface and logical search parameters to find what you are looking for
What do you dislike about the product?
Needs to have more customization features as companies have different needs when it comes to how they support their customers
What problems is the product solving and how is that benefiting you?
Needed a reliable solution for customers to be able to call us and email us.
showing 2,031 - 2,040