Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Zendesk is a very robust tool for customization and integration into other systems
What do you like best about the product?
We like how easy it is to create new custom business rules for ticketing flows and automation. It is easy to ingest from eternal 3rd party programs and has a robust Analytical reporting dashboard built in.
What do you dislike about the product?
We would like the ability to ingest live social conversations into Zendesk.
What problems is the product solving and how is that benefiting you?
We are consolidating multiple different sources of tickets into a single dashboard. We are also creating automatons to speed up our internal processes.
Easy to use support tool
What do you like best about the product?
Zendesk is easy and intuitive to navigate and helps me to manage our support ticket inbox efficiently
What do you dislike about the product?
When looking at open tickets, I wish I could also see the date submitted and last date updated in the list
What problems is the product solving and how is that benefiting you?
Managing our support inflow
I am a long time user of a Zendesk Support
What do you like best about the product?
Best Customer service software available in the market. It's Faster, Smarter Alternative to other Helpdesk Software. Everything is organised and on it's place.
What do you dislike about the product?
It's costly and takes enough time for one to master in this.
What problems is the product solving and how is that benefiting you?
It's a powerful customer support software I have come across. Using Zendesk we help customers on live chats. Zendesk is most useful for us to measure team performance and customer satisfaction statistic.
Recommendations to others considering the product:
Best customer service software available, go for it.
Handy Support Tool
What do you like best about the product?
Easy to manage Ticket workflow, possible to customise views and fields to suit your company.
What do you dislike about the product?
Can be slow at times, but this is rarely happening.
What problems is the product solving and how is that benefiting you?
Providing IT Customer Support, makes it easy to reply to customer problems and keep it all tied together with a unique reference number.
Great!
What do you like best about the product?
Simplicity! It really helps me through all of my working processes.
What do you dislike about the product?
I feel really comfortable with all of the software. I got no complains.
What problems is the product solving and how is that benefiting you?
Customer Self-Service.
Social Customer Service.
Communication Tools.
Social Customer Service.
Communication Tools.
Recommendations to others considering the product:
For the time i worked with it, it was an awesome tool to have. It really helps the workflow!
Reliable CRM system
What do you like best about the product?
Zedndesk is very reliable and I can always use it to manage customer support and transfer tickets between teams. Its interface is highly customizable and it lets me see all the tickets the way I want them to display. I like the highly efficience when it comes to answering our clients through multiple media channels and have them scroll through our help guides before they can chat with one of our agents. I like Zendesk because it has all the tools needed for an effective customer support management.
What do you dislike about the product?
I think they should add more customization options to emails (manage emails once a request closes) and personal notifications.
What problems is the product solving and how is that benefiting you?
We're using this for all of our customer support queries, and so far Zendesk has offered us a great solution to manage the amount of tickets we receive. We have benefitted from it in a way that it increases our workflow and it helpes us create an online platform where all of our tickets can be stored without any worries and it's a platform where clients can solve all their doubts.
Recommendations to others considering the product:
Zendesk is accessible at all times and it is a tool that you will eventually need to manage all your tickets.
Great tool and supper fast support when you need it
What do you like best about the product?
The flexibility of the software that allows you to create your own groups and rules and the reports you can create
What do you dislike about the product?
I was going to say not having Conditional Ticket Fields... but just seen that they do this now so even better
What problems is the product solving and how is that benefiting you?
Customer related issues
Recommendations to others considering the product:
Great powerful piece of software
I love zendesk!
What do you like best about the product?
Zendesk keeps all of your customer's information, your communications and the status of the products all in one place. When we solve a ticket, it is always accessible, which helps when a customer comes back after years and we have to dig for their info!
What do you dislike about the product?
Honestly there is nothing that I do not like about zendesk. I went to a convention and I found out more features that we have utilized! When I went to the convention, I was able to learn a lot about zendesk, that any issues I was coming across were resolved in that learning center.
What problems is the product solving and how is that benefiting you?
We have completely did an overhaul of our procedures. I have implemented very useful macros and now solve tickets faster so we have a clean and easily usable zendesk dashboard.
Total Business Game Changer
What do you like best about the product?
Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn you of a customer on your website.
What do you dislike about the product?
The Green Colour, but other than that it was a pleasure to use.
What problems is the product solving and how is that benefiting you?
A huge rage of customer requests.
Recommendations to others considering the product:
Definitely worth investing in for your business no matter how large or small. People expect service when they go on your website. Move with the times and get Zendesk.
Zendesk Review Ticketing system
What do you like best about the product?
When someone writes an email it creates a ticket
What do you dislike about the product?
notevery response to an email should be a ticket
What problems is the product solving and how is that benefiting you?
organizing issues and creating cases and tracking the outcomes helps us become more successful and in return we can help our customers lower customer churn and create better knowledge base articles.
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