Zendesk Suite
ZendeskExternal reviews
6,485 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A marvel to win over your customers' hearts
What do you like best about the product?
The intuitive interface greatly facilitates the management of complaints and claims, as well as the administration of customer service from the multiple digital channels that the organization has available to reach our customers.
What do you dislike about the product?
The few things that don't feel so good are the need to buy individual accounts. I believe there should be a corporate option that enables SMEs to manage small work groups.
What problems is the product solving and how is that benefiting you?
Multichannel customer service, in addition to allowing the creation of knowledge bases so that customers can self-serve by searching the frequently asked questions for any doubts they may have.
Recommendations to others considering the product:
Dare to use it, it is easy to implement and also allows you to try the site for 13 days without needing to add a credit card.
Zendesk Review
What do you like best about the product?
Zendesk is an easy way to track and communicate with customers. It's great that you can track metrics and save canned responses.
What do you dislike about the product?
Tickets can get lost sometimes and are not always tagged correctly. They sit in an unassigned ticket bucket which if not seen, can hurt our metrics.
What problems is the product solving and how is that benefiting you?
Any customer request or communication. It is a central location to house all of that information and it's great that you can look back how previous issues were handled. We can track all communications throughout the company nationwide.
Best Helpdesk for resolving the tickets of the customers.
What do you like best about the product?
You can integrate with other applications like jira and hubspot where respective team can interact among themselves and resolve the issue of the customer.
What do you dislike about the product?
Downside of it is while copying the fields of the ticket to other integrated apps some of the fields might not get copied on rare occasion.
What problems is the product solving and how is that benefiting you?
Solving the customer issues. It is smoother platform to resolve the issues at the same time keeping the customer updated
Recommendations to others considering the product:
You can blindly use this to resolver client issues
With Zendesk, productivity is increased
What do you like best about the product?
Zendesk is best at solving tickets fast. UX is simple, perfect with keyboards shortcuts. You can solve cases at the speed of light.
What do you dislike about the product?
Reporting, CRM features, lack of customer overview
What problems is the product solving and how is that benefiting you?
Thanks to Zendesk Guide, we can have a simple and efficient FAQ. Easily.
Chatting is easy!
What do you like best about the product?
The ability to have an instant conversation with our customers / website visitors is essential. Zendesk chat allows this with absolute ease and minimal setup, and works flawlessy
What do you dislike about the product?
Sometimes it can get a little much if you’re browsing and not wanting to chat, but it’s easily dismissible.
What problems is the product solving and how is that benefiting you?
Instant chat was something we wanted and Zendesk chat provided this. We didn’t have a method before transferring so this is a perfect solution.
Smooth and great experience
What do you like best about the product?
Zendesk is a great tool for helpdesk usage, as it is self evident and implicit on how to use. There are no hard to spot features.
What do you dislike about the product?
Sometimes it is laggy and performs slow. Outages are at least once a month, for a short period.
What problems is the product solving and how is that benefiting you?
I am solving online customer technical problems. Zendesk is a great way to distribute tickets in a team and a great benefit is that it keeps track of all incoming requests which can be categorised.
Interesting pricing,reputable ticketing system and proven efficiency,Zendesk chat is a great choice
What do you like best about the product?
One feature that deserves much attention is the pre-chat form. Basically, you ask your visitors to enter some information before joining the conversation. Therefore, if you have a high priority chat or someone who should be sent to a particular department, you can do so by setting this preform correctly according to what you are looking for.
Another quality of zendesk chat that should be highlighted is its mobile apps for either android or ios. Zendesk Chat provides the mobile apps and features needed for all support staff to work from anywhere.
Another quality of zendesk chat that should be highlighted is its mobile apps for either android or ios. Zendesk Chat provides the mobile apps and features needed for all support staff to work from anywhere.
What do you dislike about the product?
Zendesk Chat does not have the useful co-browsing feature. This means you cannot share screens with the user and create an interface where you are visually teaching the customer as well as with your chat.
What problems is the product solving and how is that benefiting you?
Seeking to improve our support procedures, our company decided to look for a solid chat module with excellent customer support, after some research choosing zendesk chat became easy, it seemed to have what we were looking for like its excellent mobile apps that allowed our support agents to stay connected from anywhere.
Recommendations to others considering the product:
I would recommend Zendesk Chat for eCommerce stores without the current need for co-browsing. That's the only real downside I see in Zendesk Chat right now, but the price is right and you can manage your agents and customers in a way that makes everyone happy.
Support Engineer
What do you like best about the product?
I like that Zendesk provides a clean and user-friendly ticketing system along with the different kinds of macros I can set so I don't always have to type the same things for some responses.
What do you dislike about the product?
There is some confusion when I try to add followers and tag other agents into tickets as my colleagues have recently found that I not only need to tag the agent into the ticket but I have to add them to the followers section in order for them to get an email about the ticket.
What problems is the product solving and how is that benefiting you?
I am solving customer-based questions and issues raised about bugs. The benefits I have realized is that my company uses Zendesk in connection to Steptracker where when I put a Zendesk ticket on hold, a tracker will be created from it which saves us a lot of time for the amount of trackers we have to open to raise to engineering.
Great Software
What do you like best about the product?
ZenDesk has mastered communication. When working with potential clients everything is documented and easily pulled up when needed.
What do you dislike about the product?
I have noticed sometimes there is a bit of delay Sending out emails.
What problems is the product solving and how is that benefiting you?
With zendesk support, potential clients can easily email, chat, or call us and it is always documented.
Recommendations to others considering the product:
I would recommend Zendesk support. I have enjoyed using it.
Best Support Tool both for customers and users
What do you like best about the product?
Ticketing system is awesome. Reporting tools are just great with plenty of metrics to be taken into account.
What do you dislike about the product?
Some of the integrating apps are hard to understand and, in my opinion, should be developed by Zendesk itself and not third companies.
Explore and Insights need quite a lot of time to be understood and handled efficiently.
Explore and Insights need quite a lot of time to be understood and handled efficiently.
What problems is the product solving and how is that benefiting you?
Main communication channel with customers.
Recommendations to others considering the product:
Get the initial set up done by zendesk to avoid problems that can not be easily fixed!
showing 2,001 - 2,010