Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
I love being able to leave internal notes and not have the end-user view them
What do you dislike about the product?
I feel like the reporting capabilities are sometimes limited. We try to pull certain types of reports and metrics, but there's only so much we can pull
What problems is the product solving and how is that benefiting you?
We use it for Operations, Marketing, Support overall, etc. We filter all of our customer requests into this system, so it allows us to grow and scale easily while responding to customers on a first-come, first serve, timely basis.
Recommendations to others considering the product:
Creating new reports, easier metrics, etc.
Review on Zendesk
What do you like best about the product?
Real time chat feature is available.
Email integration is also very effective and efficient.
Ticket management is very helpful.
It follows multi channel communication process.
Video call feature is also available.
It has a great integrated channel support.
Email integration is also very effective and efficient.
Ticket management is very helpful.
It follows multi channel communication process.
Video call feature is also available.
It has a great integrated channel support.
What do you dislike about the product?
Mobile version needs improvement.
Customer support is not that responsive.
Whenever there is a update there is no notification.
Customer support is not that responsive.
Whenever there is a update there is no notification.
What problems is the product solving and how is that benefiting you?
All my project management related problems are solved by this tool
Recommendations to others considering the product:
Great tool use it.
Zendesk worked the way it said it does.
What do you like best about the product?
Zendesk was easy to use and easy to navigate. It was also user-friendly and it did not take me a lot of time to understand the platform.
What do you dislike about the product?
It could be a little clunky and it could take multiple steps to get something done. It sometimes was a challenge to integrate with other tools.
What problems is the product solving and how is that benefiting you?
Customer support was our key problem - engaging with them, solving problems, and tracking the results.
Recommendations to others considering the product:
It's a great tool- just evaluate if you need all of its features or a simpler tool will meet your needs.
Zendesk for customer support
What do you like best about the product?
It is very interactive and allows for easy tracking of any work done on a specific ticket
What do you dislike about the product?
It does not allow for certain comments or actions to be removed from a ticket
What problems is the product solving and how is that benefiting you?
Customer interactions, refunds
Zendesk Support A very Good ticketing System
What do you like best about the product?
This is being used in our organization to provide IT-support for our customers. It's a very good tool and has a lot of features. We can easily create predefined reply through macros, call support, chat support.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
What do you dislike about the product?
Earlier ee face some difficulties to view the customer attachments on tickets but now it was resolved.
What problems is the product solving and how is that benefiting you?
We are providing IT support for our internal product. It really helps us to provide support and track them.
Recommendations to others considering the product:
I would like to suggest, use this in your organization for better customer support with transparent. It's very user-friendly and its' features are amazing.
Chat support review
What do you like best about the product?
Zendesk Chat offers a great basic tool for chat support, you are able to:
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
What do you dislike about the product?
I wish that as an Admin I could kick people off chat when they forget to log off. I also wish that there was a screen-sharing option for both the agent as well as the customer. I also wish that the rating system had additional options, such as stars or a value out of 10, the thumbs up and thumbs down is very limiting. The Idle time-out is URL based and not browser-based, and it doesn't seem to work when the computer goes into sleep mode.
What problems is the product solving and how is that benefiting you?
My team has been able to effectively serve our customers in a more timely and efficient matter thanks to Zendesk Chat.
Great Support Tool
What do you like best about the product?
Easy to prioritize cases, and to know who is working on what case. Ease of use when communicating with other internal teams
What do you dislike about the product?
Can be some issues when changing email addresses multiple times
What problems is the product solving and how is that benefiting you?
Allows faster response and resolution times than with regular email
""Great software for Reporting""
What do you like best about the product?
I like lots of things about this software which is it brings businesses and customers closer together. It is best for customer service platform. This is very simple to use and very fast software. Also It's designed for companies that want to create customer relationships that are more meaningful, personal, and productive. It very helpful for customers and lots od people used this software very easily without any kind of problems.
What do you dislike about the product?
I don't feel there is any issues a about this software. This is very helpful for customers and very responsive to any questions we may have had.
What problems is the product solving and how is that benefiting you?
It has excellent user interface and lots of facilities to the customer. This is very easier to use and very realible software. It save lots of time and money. It helps companies provide great support and raise productivity, and increase customer satisfaction. This software integrates all of your support channels including email, web, chat, and social media. It works very excellently in comparison with others software.
Transformation of customer support
What do you like best about the product?
It gives immense support in managing the customers with its valuable features who gives best user experience. This is easy, flexible and less expensive. Managing customer through multiple channels is possible.
What do you dislike about the product?
Nothing bad or any error found as of now while using this application. I have yet to find something I do not like about Zendesk Support.
What problems is the product solving and how is that benefiting you?
Solving customer issues is the prime moto of any business and this helps you in doing the same. This extended support through multiple channels helps to get the optimum output and reduces the customer dissatisfaction.
Recommendations to others considering the product:
Highly recommended software to customer service companies. This will make you organized in regard to serve the customer and brings smile on customer faces as they gets complete support.
Excellent ticketing tool
What do you like best about the product?
- Easy to deploy for any Service Desk project or new implementation.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
What do you dislike about the product?
The zendesk support service is somewhat slow to respond. However, they have very knowledgeable representatives and provide effective responses.
What problems is the product solving and how is that benefiting you?
We were needing a ticketing tool for our Service Desk service. Zendesk got us up and running in no time.
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