Zendesk Suite
ZendeskExternal reviews
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All rounder control
What do you like best about the product?
Brings intergrates tools like ticket management, live chat, knowledge base, phone support, and automation into one platform.
Simplifies handling customer interactions across various channels—such as email, chat, voice, and social media—within a unified workspace.
It is being used regularly also helps in monitering the daily progress of the team.
And I like the support service very much.
Zendesk offers a supportive onboarding experience, including step-by-step guides, tutorials, and checklists to assist users during the initial setup.
First-time users can easily get started thanks to well-organized resources, comprehensive documentation, and accessible training content.
Whether you're connecting standard business apps or building custom workflows, Zendesk makes it easy to integrate data and streamline operations across your tech stack.
Simplifies handling customer interactions across various channels—such as email, chat, voice, and social media—within a unified workspace.
It is being used regularly also helps in monitering the daily progress of the team.
And I like the support service very much.
Zendesk offers a supportive onboarding experience, including step-by-step guides, tutorials, and checklists to assist users during the initial setup.
First-time users can easily get started thanks to well-organized resources, comprehensive documentation, and accessible training content.
Whether you're connecting standard business apps or building custom workflows, Zendesk makes it easy to integrate data and streamline operations across your tech stack.
What do you dislike about the product?
It could be much more user friendly
Zendesk Explore (reporting and analytics) is powerful, but not beginner-friendly.
Zendesk Explore (reporting and analytics) is powerful, but not beginner-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer interactions across multiple channels by unifying them in one platform. This streamlines workflows, improves response times, and enhances team collaboration. As a result, we deliver faster, more consistent support and gain valuable insights through analytics to continuously improve service quality.
Great experience
What do you like best about the product?
What I like best about Zendesk Support Suite is its user-friendly interface, omnichannel support, and powerful automation features, which help streamline customer interactions and improve response efficiency.
What do you dislike about the product?
One area for improvement in Zendesk Support Suite is that customization options can be limited without advanced plans or add-ons, but overall, it remains a powerful and intuitive tool for managing customer support efficiently.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving the problem of managing customer queries across multiple channels—email, chat, social media, and calls—in one unified platform. This helps me by improving response time, tracking issues efficiently, and delivering a seamless customer experience, all while reducing the need to switch between tools.
Excellent Support Tool with Everything You Need
What do you like best about the product?
Zendesk has a clean interface that makes it easy to manage customer tickets. I liked how we could track, assign, and resolve issues without any confusion. The live chat integration and automation features also saved us a lot of time.
What do you dislike about the product?
Sometimes it felt a bit slow when handling large volumes of tickets, and the initial setup took some getting used to. But once it’s all configured, it works smoothly.
What problems is the product solving and how is that benefiting you?
Zendesk helped us manage high volumes of customer queries in one place. It made it easy to track issues, assign chats or tickets to the right team, and resolve problems faster. It also reduced confusion and helped improve the overall customer experience.
Zendesk Support Suite for Powerful Omnichannel Support
What do you like best about the product?
Easy automation with macros and triggers.
Unified workspace across all channels (email, WhatsApp, chat, voice, etc.).
Unified workspace across all channels (email, WhatsApp, chat, voice, etc.).
What do you dislike about the product?
Pricing can get expensive as you scale agents or add advanced AI.
Customization needs a learning curve; not always beginner-friendly.
Customization needs a learning curve; not always beginner-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped us consolidate all customer support channels—email, live chat, voice calls, WhatsApp, and Facebook Messenger—into one unified platform. Earlier, we had to juggle between tools, which caused delays, missed messages, and poor response times. Now, with Zendesk, agents have full context of every conversation, regardless of the channel, all from one dashboard.
Most reliable, flexible and scalable customer service platform.
What do you like best about the product?
The ticketing system is incredibly powerful, with customizable workflows, automations, and triggers that help our team stay organized and responsive.
I also appreciate the built-in knowledge base (Help Center), which allows us to reduce support volume by empowering customers to self-serve.
I also appreciate the built-in knowledge base (Help Center), which allows us to reduce support volume by empowering customers to self-serve.
What do you dislike about the product?
It would be great if Zendesk streamlined its admin interface or offered more intuitive setup wizards for common workflows.
What problems is the product solving and how is that benefiting you?
It’s solving it’s help desk tool.
Just an amazing tool to work with.
What do you like best about the product?
Zendesk Support Suite is a powerful customer service platform known for its user-friendly interface, omnichannel support, and strong automation features. It unifies customer interactions across email, chat, phone, and social media, making it easy for agents to manage conversations. The suite is highly scalable, integrates well with other tools, and offers rich reporting and analytics. Its built-in help center supports self-service, while customization options allow businesses to tailor workflows and branding. With strong security features and global capabilities, it's a solid choice for companies of all sizes.
What do you dislike about the product?
Nothing at all, Zendesk Support Suite is absolutely perfect.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves issues like fragmented communication, repetitive tasks, and lack of visibility by unifying all support channels, automating workflows, and offering real-time insights. This leads to faster responses, higher agent productivity, and a smoother, more efficient customer experience.
A pleasure to work on
What do you like best about the product?
The ease of navigation between chat, tickets and integration with other software makes for a better overall working expperience.
What do you dislike about the product?
There is nothing I cant say I dont like about Zendesk.
What problems is the product solving and how is that benefiting you?
The easing of navigation between chats, tickets and dashboards are getting better with little improvements every update.
Powerful and User-Friendly Support Solution for Growing Teams
What do you like best about the product?
Zendesk Support Suite has streamlined our customer support operations with its intuitive interface, multichannel ticketing, and strong automation features. The ability to track, prioritize, and resolve issues quickly has significantly improved our response times and customer satisfaction.
What do you dislike about the product?
Nothing as of now. will let you know if I find anything.
What problems is the product solving and how is that benefiting you?
At Rudra Placements, we use Zendesk Support Suite primarily to manage candidate and client queries across multiple channels—email, chat, and social media. It helps us streamline communication with job seekers, resolve their concerns faster, and maintain a professional, responsive experience. We also use it to track internal HR coordination and improve overall operational efficiency.
Powerful and User-Friendly Support Platform for Scalable Customer Service
What do you like best about the product?
Zendesk Support Suite provides a clean, intuitive interface that makes it easy for both agents and end-users to navigate. The multi-channel support (email, chat, social, phone) works seamlessly, allowing teams to manage all customer interactions in one place. Its automations, triggers, and macros help streamline workflows, reduce response times, and maintain consistency across the board.
The reporting and analytics dashboard is particularly helpful in tracking agent performance, ticket volumes, SLA compliance, and customer satisfaction scores (CSAT). Integration with popular tools like Slack, Jira, and Salesforce adds more flexibility and ensures everything is well-connected.
The reporting and analytics dashboard is particularly helpful in tracking agent performance, ticket volumes, SLA compliance, and customer satisfaction scores (CSAT). Integration with popular tools like Slack, Jira, and Salesforce adds more flexibility and ensures everything is well-connected.
What do you dislike about the product?
The pricing can be on the higher side for smaller teams, especially when advanced features or add-ons are required. Additionally, while Zendesk is rich in functionality, some customization options are limited without scripting or developer involvement. Occasional lag with bulk updates or automation syncing has also been noted in peak usage times.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us centralize and streamline all customer support interactions across multiple channels—email, chat, and social media—into one unified platform. Before Zendesk, managing support requests across different systems was chaotic and prone to delays or missed tickets.
The biggest benefit has been faster resolution times, better customer satisfaction, and improved agent productivity. It also makes onboarding new support staff easier due to its user-friendly interface and knowledge base tools.
The biggest benefit has been faster resolution times, better customer satisfaction, and improved agent productivity. It also makes onboarding new support staff easier due to its user-friendly interface and knowledge base tools.
Must needed suite
What do you like best about the product?
Unified workspace. Email, chat, phone, and social media are all available here
What do you dislike about the product?
Nothing as of now. Would like to explore more about this product
What problems is the product solving and how is that benefiting you?
I can interest with customers efficiently
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