Zendesk Suite
ZendeskExternal reviews
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Good thus far
What do you like best about the product?
Intuitive interface, and ease of usage :)
What do you dislike about the product?
Currently, we are unable (?) to combine different channels (email and whatsapp and call) tickets together to a single Client. Or should I say not as easily retrievable?
What problems is the product solving and how is that benefiting you?
transactional, general enquiries, strategically - all sorts.
Zendesk review
What do you like best about the product?
You don't need to have an isp phone to use zendesk.
What do you dislike about the product?
Sometimes it's laggy. Sometimes you need to log out and log back in to use some of the features.
What problems is the product solving and how is that benefiting you?
It makes our work easier since we may able to see the email/history of our customers.
Recommendations to others considering the product:
It's easier platform to us. You can check all the history in one glance.
WORKS AS WELL AS IT LOOKS
What do you like best about the product?
Seamless customer support experience that looks and works great.
What do you dislike about the product?
Would be good if it was easier for potential customer to get to know the product.
What problems is the product solving and how is that benefiting you?
It has cut down the time we need to get customers the help they need.
User Friendly
What do you like best about the product?
Zendesk Chat is a user friendly platfrom not just for the admins but also for the agents. Win-win.
What do you dislike about the product?
Zendesk Support (Internal Chat) is hard to get in touch with. Limited information about the website traffic, widget style and look.
What problems is the product solving and how is that benefiting you?
Real Time Assistance. Proactive Chat is very helpful when it comes to company conversion.
Zendesk chat is very powerful
What do you like best about the product?
All experts/agents can see the history entirely so that all customer's voice is taken care accordingly.
What do you dislike about the product?
none so far. All needs already covered...
What problems is the product solving and how is that benefiting you?
Increasing CSAT score as the customer's feedback is online and real time.
Long Term User of Zendesk knows about great product development and innovation
What do you like best about the product?
Zendesk as a Product provides many features that are intuitive, beautiful, and a joy to use. I especially like the fact that they put the customer first in terms of design and interaction.
What do you dislike about the product?
At times because of the fast pace of innovation, some of the features may not receive updates for quite a long time, which is unfortunate as further innovation could bring those features to a 10/10 rather than 7 or 8 / 10
What problems is the product solving and how is that benefiting you?
Zendesk Support makes it easy to build workflows and enables easier and more efficient communication with customers.
Recommendations to others considering the product:
Please consider the features of Zendesk and how they can be used for your use case, and know that adapting your use case to the technology will have great results, rather than simply expecting Zendesk to be as your previous system. It's a partnership.
Happy but can be happier
What do you like best about the product?
Easy interface delivering what's needed.
It was new features and AI tech we love.
It was new features and AI tech we love.
What do you dislike about the product?
Pricing becoming higher and the customer success teams need to work on the priorities needed particularly support to clients.
What problems is the product solving and how is that benefiting you?
Member concerns, self service intro
points concern
booking concerns
points concern
booking concerns
Recommendations to others considering the product:
Identify channel to use/support
Charm's Zendesk Support REview
What do you like best about the product?
All of it but what's best are the automations, triggers and macros because it helps a lot with our agents when it comes to common concerns wherein they don't need to come up with a customized answer.
What do you dislike about the product?
None so far. We just have slight concerns with their support@zendesk.com wherein all our email concerns are answered through their help center.
What problems is the product solving and how is that benefiting you?
It makes our work easier, since the function of zendesk is so convenient and easy to use.
open box experience is clear, easy to use
What do you like best about the product?
easy for ticketing tracking, end to end process of CRM cycle for end users / agents / operations
What do you dislike about the product?
no proactive notification for the backend update
What problems is the product solving and how is that benefiting you?
efficiency for global operations
Simple and Straightforward.
What do you like best about the product?
The easy accessibility and simplicity of the chat makes it easy for the clients and its customers.
What do you dislike about the product?
So far, as a consumer I have no problems so far. Zendesk has an exceptional organisation structure.
What problems is the product solving and how is that benefiting you?
Zendesk has definitely made work more efficient, The structure of the product has made it easy to navigate through.
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