Zendesk Suite
ZendeskExternal reviews
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One of the best CS softwares
What do you like best about the product?
- Very simple to use software
- A lot of options for finetuning by Management
- You can save fast responses and create auto-replies
- You can merge tickets
- You can mark emails addresses as spam and block incoming emails from them
- There is an option to make separate queues for a different kind of tickets
- You can choose how to close a ticket ( Solved, Pending etc.)
- A lot of options for finetuning by Management
- You can save fast responses and create auto-replies
- You can merge tickets
- You can mark emails addresses as spam and block incoming emails from them
- There is an option to make separate queues for a different kind of tickets
- You can choose how to close a ticket ( Solved, Pending etc.)
What do you dislike about the product?
- Finetuning may be tricky and usually requires assistance from a Zendesk representative
- If a client stopped responding the live chat never ends. Zendesk does not have the option to complete the conversation after a specific time of inactivity
-You need to have the highest level of subscription (Enterprise) If you wish to integrate a bot for life chat
- If a client stopped responding the live chat never ends. Zendesk does not have the option to complete the conversation after a specific time of inactivity
-You need to have the highest level of subscription (Enterprise) If you wish to integrate a bot for life chat
What problems is the product solving and how is that benefiting you?
Communication with clients is smooth and fast, also secure. Zendesk allows you to modify the software following your needs. I recommend it.
Recommendations to others considering the product:
Check very carefully what options are unlocked with the subscription plan that you choose before signing a contract.
Great way to chat
What do you like best about the product?
Easy to get customer service and get resolutions for minor problems
What do you dislike about the product?
Wait times can be longer sometimes, wish it was available 24/7.
What problems is the product solving and how is that benefiting you?
Easier than being put on hold
A good Support Tool to provide technical support for enterprise customer in security domain
What do you like best about the product?
As per my experience in working with zendesk since last 3 years in technical support process, Zendesk provides us ease of communication with customer either in email/phone portal access, Zendesk can be integrated with all the modes easily
What do you dislike about the product?
As per my communication with some of the clients they said that customer facing interface can be made more simple and more user friendly,
What problems is the product solving and how is that benefiting you?
We uses Zendesk Support in Customer Support process and creating KB articles and publishing customer facing notifications
Recommendations to others considering the product:
As per my own working experience Zendesk Support can be used for All type of domains like Core Technical / Technical/ Business or any other type of Support services.,
Great Chat Tool
What do you like best about the product?
The visibility (as an admin) to view your team's live chats is wonderful; inputting shortcuts is intuitive
What do you dislike about the product?
I saw this on the ZD message boards and it did not seem to be a priority based on ZD responses, but the ability for the account owner to log someone out of chat manually would be fantastic, and I really hope it's implemented soon.
What problems is the product solving and how is that benefiting you?
ZD Chat has streamlined our customer contacts and helped organize our ticket library
Very useful
What do you like best about the product?
The administration panel is very easy to use, you can create some things really good
What do you dislike about the product?
The price of the plans are too high for me
What problems is the product solving and how is that benefiting you?
Offering a support system to my customers
Zendesk Support on ticketing tools
What do you like best about the product?
Tracking daily operation activity to understand more on cases that involved customers.
What do you dislike about the product?
So far did not face any negative experience yet
What problems is the product solving and how is that benefiting you?
Tracking daily operation activity to understand more on cases that involved customers.
Best tool for ticketing by zendesk from all there tools
What do you like best about the product?
Best ticketing tool which archive the chat exactly after the chat ends
What do you dislike about the product?
no dislike but it hung very rarely due to down-link so can be improved and pricing can be decreased
What problems is the product solving and how is that benefiting you?
Best ticketing tool where you can resolve the ticket after the chat or send email if its not resolved by dropping email have all major features and worth money
Recommendations to others considering the product:
Best tool for all chat ticketing must have it have 99.9% uplink can be trusted
Experience with Zendesk Support
What do you like best about the product?
Easy to use tool to consolidate customers' tickets
What do you dislike about the product?
Too many functions, lack of time to explore
What problems is the product solving and how is that benefiting you?
One stop place for all customer queries
Able to track SLA and CSAT
Able to track SLA and CSAT
Essential tool for our online customer service interaction
What do you like best about the product?
Simple intuitive interface. New agents can be onboarded quickly. Wide range of third party integrations available.
What do you dislike about the product?
It gets expensive at scale. A few questionable feature design choices especially wrt SLA timers and ticket redaction. (Lack thereof for the latter)
What problems is the product solving and how is that benefiting you?
We're able to deliver effortless support to our demanding customers. Light agent feature helps the other parts of the company understand the customer experience challenges.
Recommendations to others considering the product:
Pricey, but once you try it, you won't look back.
Intuitive UI
What do you like best about the product?
Self help is very useful and solves most of my problem very quickly, community in zendesk support is very helpful.
What do you dislike about the product?
Many of the solutions the community have resolved to involves "hacking"/"hackish" solutions. Zendesk lacks the flexibility for sophisticated customizability. Also, zendesk is not very reliable, the downtime can be quite long and happens quite frequently.
What problems is the product solving and how is that benefiting you?
Ticketing system helps to keep track of not just customer issues but even for internal usage where one can follow up on a task involving several parties
Recommendations to others considering the product:
Seek a consultant now!
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