Zendesk Suite
ZendeskExternal reviews
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Zendesk to provide you the best customer service
What do you like best about the product?
Zendesk is basically designed for companies to make a good platform for customer service. As I really like the fact that this amazing application allows me to form a support system for my clients in order to solve all their queries and problems at the moment. Additionally, it provides a portal that is excellent in working and also the interface is quite modern and customizable. It gas a pretty good support system that provides customers a lot of help through phone, email and also social media.
What do you dislike about the product?
A quick and simple response is given to the customers through this amazing platform that enables the customer satisfaction. All the features are useful and immense effective for any sort of organization. Apart from this I cannot think of any objections in it everything is superb easy and also convenient to makes customers satisfaction more convenient. So, in this particular application I d find anything to object specifically.
What problems is the product solving and how is that benefiting you?
Integration of this product with marketing tools in order to manage email campaigns is quite astonishing for me. Also it readily integrates with all the communication channels that are being used in the company to communicate with each one of client as well. Tracking system of Zendesk is my most favorite so that I can easily keep track on all the records of the tickets in the future.
Recommendations to others considering the product:
Customer support system is an integral part of any kind of organization whether they are small or larger size. So, there is always a need of that system that ensures that all the issues and problems of the customers could be readily managed in a regular pattern. In this regard this application is a must have because it provides each and every useful feature to support the customers in every possible way.
Works as Needed, Respectable Analytics
What do you like best about the product?
What I like the best about the chat feature is the easy to visually see and manage the chats that are currently open and/or being handled.
What do you dislike about the product?
I dislike not being able to have a more clear view of which support reps are handling what issues.
What problems is the product solving and how is that benefiting you?
As of now I'm solving technical issues regarding client accounts through the chat.
Recommendations to others considering the product:
Make management of reps and chat tickets more streamlined. It could also have better integration with the ticketing system that Zendesk provides, so that we could see Customer Profiles in the tickets and easier make changes to them.
The brain of my ticketing system!
What do you like best about the product?
A robust ticketing/inbound and outbound email system.
What do you dislike about the product?
When it crashes it brings down your entire workflow.
What problems is the product solving and how is that benefiting you?
Maintaining/organizing customer support tickets.
Zendesk support is a wonderful ticketing system that is very customizable and user friendly.
What do you like best about the product?
I like how intuitive and easy it is to use. I had no background with Zendesk going in and was able to configure the entire thing just by watching the training videos provided.
What do you dislike about the product?
There are some functionalities that it is missing, but I guess you will always have limitations from "programming" from a user interface. I.e. simple trigger and automation actions based on certain criteria, ability for push notifications to desktop or browser.
What problems is the product solving and how is that benefiting you?
Zendesk offers a variety of different solutions, however we strictly use the support for an incoming ticketing system with automated responses that look very personalized. A benefit that is very visible is that all past tickets are there in the system to view. Also, the company is getting a lot more done as problems and tasks are very well organized.
Recommendations to others considering the product:
Zendesk Support is great at what it does and a lot of companies use it. After implementation I have been going on with my day-to-day and realized a good chunk of the companies I am emailing with are using Zendesk. I would not say they are the absolute best or even better than competitors, but it is very well liked and I have had no hard complaints with it so far. Overall I would highly recommend.
Zen Desk review
What do you like best about the product?
The effectiveness of how it zen desk works. Easy to see what needs to be done.
What do you dislike about the product?
Too many tags on a ticket, makes it difficult for searching
What problems is the product solving and how is that benefiting you?
Getting my "to do" list complete
Zendesk Support
What do you like best about the product?
I like how they organize the tickets into categories such as pending, on-hold, or open. It creates an optimal workflow when I am working on a big team where it show who is tackling which issues.
What do you dislike about the product?
I don't like how there are a lot of extra tabs on the side that we usually do not use such as emails, follow-up, or suspended tickets. Also the reset sort order button is a little small.
What problems is the product solving and how is that benefiting you?
We get all of our company tickets through this program where we can tackle tech support issues for our tablet product.
Robust Online Customer Support Software
What do you like best about the product?
Zendesk is super easy to sign up and setup due to its user-friendly user interface. Also, their customer support is excellent.
What do you dislike about the product?
The mobile app of Zendesk Support is a bit difficult to understand and use as compared to its computer version.
What problems is the product solving and how is that benefiting you?
Zendesk Support has been a valuable tool for our company to support and manage customer requests and needs online.
Very simple and easy to use
What do you like best about the product?
Help center and knowledge base for previous tickets. Also support widget for quick contact with your clients.
What do you dislike about the product?
Don't have connection with some messengers, like skype, telegram.
What problems is the product solving and how is that benefiting you?
All request in one system with priority and tags. Also using this desk, you can collect request for all time and analyze you clients for upgrade your service.
Integrated and functional solution
What do you like best about the product?
Zendesk really works in our organization for our customers. The speed and volume of customer care solutions is outstanding.
What do you dislike about the product?
There is not so much to not like about the tool. We might discover something after some more use but for now it has been a great experience.
What problems is the product solving and how is that benefiting you?
We did use Zendesk for a complete customer service solution for a b2c consumer good client of us. The problem he had was that his current customer care system was based on old sap custom made software. At this moment he is able to help more customers within less time.
Recommendations to others considering the product:
See their trial/demo options and see the tool at work for your purpose. This will help to make your experience more easy.
A good fit for Startup!
What do you like best about the product?
I've been using Zendesk for 2 years as a Customer Success Manager to reply the tickets and online chat for the startup I'm working for. We're 3 users using the tool. It's awesome to automatically assigned the queries we got from customer to the concerned person based on the criteria we already defined. I must say it's incredibly stable software.
What do you dislike about the product?
None of the tool available online is perfect. But the way I have faced outages couple of time frequently was not the one about it I thought at the time of purchasing it.
Many times I faced trouble in getting to reach out to their support. I noticed that customers are three times more likely to buy when they get chat support right when they need it. There is a lack of spam protection in their chat widget. It can be integrated for unlimited chat.
Many times I faced trouble in getting to reach out to their support. I noticed that customers are three times more likely to buy when they get chat support right when they need it. There is a lack of spam protection in their chat widget. It can be integrated for unlimited chat.
What problems is the product solving and how is that benefiting you?
The top reason we purchased Zendesk is the Smart Knowledge base as you can make help docs easily and implement on your website. We can manage the communities to get a feature request of our product which can help to design the product feature road-map.
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