Zendesk Suite
ZendeskExternal reviews
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Simple and easy customer support tool
What do you like best about the product?
You can modify the software accordingly to the use of your needs
What do you dislike about the product?
There is no much downsides to the software but i feel the pricing is bit on the higher side
What problems is the product solving and how is that benefiting you?
Solving the customer issues and tracking all the issues which were raised by them earlier
Zendesk Support
What do you like best about the product?
Zendesk is highly customizable, sleekly designed, and easy to use. It offers a wide variety of options to choose from to make your experience within the app your own.
What do you dislike about the product?
Some of the features are unnecessary and can make the app feel cluttered. There are specific features and data points within specific reports that would be better off removed (or removable from view) to declutter the app.
What problems is the product solving and how is that benefiting you?
Day to day customer support. It helps streamline communication and offers plenty of customizable options we did not have with our previous partner.
Recommendations to others considering the product:
If you are looking for a product that allows you to customize your in-house features to tailor to your client's needs, Zendesk is a fantastic option. It has its kinks like any other software, but the ability to drill down to your personal needs is unmatched.
Handy tool!
What do you like best about the product?
Zendesk is a cloud-based helpdesk solution which is very flexible and reliable. The interface is simple and easy to use and could be setup within minutes. It is a fantastic support ticket management system and is very easy to use via direct ticket submission platform. It also allows to send customer emails directly to the support queue which is very helpful. The self-help service portal is available 24/7 and is very effective. It supports web and mobile and is well integrated with many other networks.
What do you dislike about the product?
There is a free plan but has limited features, so an upgrade must be made to next level which is very expensive. The UI is not very good and could be made easier to work with. There are times when the software freezes.
What problems is the product solving and how is that benefiting you?
Zendesk is the best helpdesk software we could ask for. Dealing with the customers has become much easier with it. The self-help customer service portal is excellent t. we would not be here without this.
It was easy to use and search
What do you like best about the product?
It was easy to set up a zen desk account
What do you dislike about the product?
Interface is not friendly and sometimes hard to edit
What problems is the product solving and how is that benefiting you?
Answer customers' questions. Customers can easily search for our answers
Zendesk Support - Support for Customer Support
What do you like best about the product?
The best about Zendesk is that is has all the features which can provide support and assistance to a small or large team of Support personnel and manage the work load and distribute and show reports at the end of the day
What do you dislike about the product?
Nothing to Dislike in Zendesk Support. There can be some issues here and there but they have great support team and knowledgebase which assists customers
What problems is the product solving and how is that benefiting you?
It completely fulfills the goal of achieving customer satisfaction
One of the best ticketing systems I have found
What do you like best about the product?
The integration of many things within zendesk makes this a VERY strong program when it comes to customer service. So many things are right there or at a click of a button. Customer profiles, duplicate tickets, and the means to merge them together. communication and macros for communication, and so much more!
What do you dislike about the product?
There are some things that could be more user friendly. Some of the issues I have might be more in how my personal company has chosen to implement but since I am not on the implementation side of things, I don't know. But I know that It could be improved. I believe things should be more self intuitive, and easy to find on your own without need for massive articles.
What problems is the product solving and how is that benefiting you?
We can have more one touch solutions with a product like this. Easy to click into and find the information you need right on the front screen.
great ticket management platform
What do you like best about the product?
easy to tag, reassign, and manage large ticket queues
What do you dislike about the product?
creating reporting on team work is not intuitive
What problems is the product solving and how is that benefiting you?
used for internal support as well as customer support
Recommendations to others considering the product:
allows for complex reporting... if you know enough to set it up properly.
Customer Support Made Easy
What do you like best about the product?
I think Zendesk makes customer support a million times easier than email and over the phone. By "taking a ticket", a customer can interact with the same person throughout the whole process and build a relationship rather than be replied to by lots of different people operating with the same software. The interface is so easy to understand and creating macros is super helpful.
What do you dislike about the product?
To be honest, anything I dislike about Zendesk isn't very important. I would prefer if you could submit an internal note and an external note at the same time (i.e. write a note to your team and the customer at the same time), which currently you're not allowed to do. I would also like to know how Zendesk determines what is "high priority" and not because often times I think it's arbitrary.
What problems is the product solving and how is that benefiting you?
Zendesk has made my job in customer support so quick and easy. The reporting feature is also really beneficial to see where the team has done well/needs improvement and what the trends in emailing our outreach team is like.
The tool you beed
What do you like best about the product?
It’s easy to use and extremely intuitive.
What do you dislike about the product?
Team capabilities are complicated and not easy to use.
What problems is the product solving and how is that benefiting you?
Help customer.
Good Tool; So Far, So Good
What do you like best about the product?
I love that Zendesk helps to create tickets via email or portal
What do you dislike about the product?
I don't like the number of steps we have to take to get to the actual portal.
What problems is the product solving and how is that benefiting you?
Submitting technical tickets on behalf of my clients
Recommendations to others considering the product:
None for now
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