Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Quick and Efficient
What do you like best about the product?
I Requested the Zendesk's support by a chat session, very easy and an Agent answered very quickly. The Agent was very professional and handled switfly the case.
Then followed by the chat transcript within a mail converted to a case number very convenient!
Then followed by the chat transcript within a mail converted to a case number very convenient!
What do you dislike about the product?
May be you can upgrade the chat window, like a feature to copy/past an image.
What problems is the product solving and how is that benefiting you?
My issue was related to this topic : Customer emails don't show up in Zendesk
We found out that the caveat was related to our Google Group mail address.
We found out that the caveat was related to our Google Group mail address.
Super Efficient & Friendly
What do you like best about the product?
The interaction with support was seamless, I didn't need to attempt to explain myself at all. The staff just get it.
What do you dislike about the product?
The issue doesn't seem able to resolve despite all the resources provided.
What problems is the product solving and how is that benefiting you?
Literally everything relating to setting up the Support Suite
Support give me is Highly Recommend
What do you like best about the product?
Friendly, easy to talk with and knowledgeable
What do you dislike about the product?
Nothing for now. Excellent service is the one that I always receiving
What problems is the product solving and how is that benefiting you?
Get my report
Amazing service for your business website and very helpful support center
What do you like best about the product?
Amazing service for your business website and very helpful support center by zendesk. Currently using their trial version but surely going buy the pro version for my requirements. Zendesk is providing all kinds of services in this suite. So I choose a different kind of pro version for my requirement. I'm still hoping for the videos for how to use your all services because videos of services like how to implement any option or how to embed them properly are best for us and your customers as well.
What do you dislike about the product?
I didn't face a problem so far in Zendesk suite or with their customer support so I will surely recommend this to my friends and other business partners for their websites.
What problems is the product solving and how is that benefiting you?
Direct interaction with customers and very beneficial for my sales. Every business face this problem that they need a proper and fast way to contact their customers. Zendesk is solving this issue in a very excellent way. So When they come to our website and need some help they can immediately contact us with the help of zendesk. We can take so many benefits from the zendesk service.
Recommendations to others considering the product:
If you are looking for the solution to interact with your customers and sell fast zendesk the best option for you.
Fantastic, Quick & Helpful Support.
What do you like best about the product?
The efficiency of Zendesk support and the ability to provide a clear and concise answer. I was first in the queue despite messaging them at the start of my workday. I was given the option of opening up the ticket again should I need any further help so that gave me peace of mind.
What do you dislike about the product?
Nothing at all! They answered my question and provided me with all that I needed.
What problems is the product solving and how is that benefiting you?
We deal with a variety of customers using our toolset. The benefits are too many to list! It truly is a fantastic software.
Customisation, flexibility and robustness
What do you like best about the product?
Ability to customise Zendesk to our needs
What do you dislike about the product?
Too many add on to purchase considering you have paid so much already
What problems is the product solving and how is that benefiting you?
Providing better customer support for our live events and we can now offer chat and phone support.
Recommendations to others considering the product:
Make sure you evaluate what you are going to use it for. To really make the most use you might want some dev help to customise it.
Zendesk review
What do you like best about the product?
Simple to use, great support, speeds up the workflow
What do you dislike about the product?
We haven't found anything that I dislike yet, fortunately.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to solve customer queries, and it provides better tracking of support requests.
Fast + Helpful
What do you like best about the product?
Support was fast and informative in resolving my issue.
What do you dislike about the product?
That I could not simply set up the service myself, and needed to reach out to support.
What problems is the product solving and how is that benefiting you?
We are linking our pre-purchased phone number with ZenDesk Talk. We are still working on it.
Zendesk Support Suite
What do you like best about the product?
Very powerful interface with many tools available right outside the box. The Zendesk Support Suite comes with most of the tools we need to make our buisness operations run.
What do you dislike about the product?
There are certain features of Zendesk that are locked behind a paywall or a different product such as Zendesk Sell, and Zendesk Sell is not quite powerful enough to replace our current sales software, Agile CRM.
We wish that there were more powerful emailing tools such as advanced email campaigns with if/than statement capability.
One example of this we use quite often is "if user has opened X email, send them to Y campaign".
We wish that there were more powerful emailing tools such as advanced email campaigns with if/than statement capability.
One example of this we use quite often is "if user has opened X email, send them to Y campaign".
What problems is the product solving and how is that benefiting you?
We have turned Zendesk into our support and helpcenter, as well as have configured through the use of webhooks a sales CRM in the support platform.
Recommendations to others considering the product:
Do your homework first to ensure that every piece of your business needs are covered, as you may need to piecemeal your solution together as we did.
Zendesk Support Suite
What do you like best about the product?
We recently transferred to Zendesk Support Suite, and so far, what I like best is the Guide Admin - article update. We can initiate the following process using the new functions:
1. Review Status – there is an option to submit for review before publishing the article. This way, we can monitor and keep track of newly created pieces.
2. Tasks – this function can assign an article task to update the article to a particular agent.
I created new process on how to assigning article review to Peerson of Contact in a certain Brand. Also, we are very interested in Automating Chat Bots. This will help the team to manage our resources to other workload. I also believe it will create better end-user experience as they will see article guide related to their concern. It will also help us boost our Knowledge Management site.
1. Review Status – there is an option to submit for review before publishing the article. This way, we can monitor and keep track of newly created pieces.
2. Tasks – this function can assign an article task to update the article to a particular agent.
I created new process on how to assigning article review to Peerson of Contact in a certain Brand. Also, we are very interested in Automating Chat Bots. This will help the team to manage our resources to other workload. I also believe it will create better end-user experience as they will see article guide related to their concern. It will also help us boost our Knowledge Management site.
What do you dislike about the product?
I'm currently working on migrating our report from GoodData to Explore, and so far, I'm having difficulties. For instance, I created dataset that I cannot download through Excel and it turns out that I just need to edit the name. In addition, there are calculated filed that are not available in Zendesk Explore. I read similar concerns and have not addressed yet by Zendesk.
What problems is the product solving and how is that benefiting you?
First, I watched 2 Zendesk Training from Explore to re-create our Good Data report. It's challenging for me because there are metrics that I need to do from scratch because of different terminologies. Good thing that there are available articles to guide me.
Recommendations to others considering the product:
I will advise you to watch training videos and do not hesitate to ask questions for support.
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