Zendesk Suite
ZendeskExternal reviews
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The ultimate way to develop chatbots
What do you like best about the product?
While I was working at giosg, I was amazed how simple and yet powerful Ultimate's way of teaching chatbots were. It so obvious at of course your chat operator should choose right answer to customer from bots suggestions and while doing this, he is also teaching the bot. Of course bot could answer straight away to the customer when answer confidence level is high enough. When it's not, the operator chooses or writes right answer. Like I said, simple and powerful.
What do you dislike about the product?
As an impatient person I of courseI feel like things could develop faster.
What problems is the product solving and how is that benefiting you?
Customer service and sales services scale much faster with Ultimate!
Highly recommended
What do you like best about the product?
-Very helpful, friendly and advising and innovation team.
-The capabilities and solutions that characterize by ultimate.ae
-Periodic follow-up
-The capabilities and solutions that characterize by ultimate.ae
-Periodic follow-up
What do you dislike about the product?
The Chatbot need to train at the beginning.
What problems is the product solving and how is that benefiting you?
Using chatbot as a high technical .
Easy set up and start up
What do you like best about the product?
It´s easy to use and learn. The tools for administration are simple and elegante.
What do you dislike about the product?
If I need to say one it would be that you need two bots for two languages.
What problems is the product solving and how is that benefiting you?
It helps us in the Servicedesk to focus on other chores because the bot handles the most frequent questions.
Recommendations to others considering the product:
It´s an easy first time bot to set up and use.
Easy to use and great support
What do you like best about the product?
The tool is very simple to use and the content is easy to manage.
I like that you can train the Bot in a few different places: while reading the conversations, in the training -tab and also in the intent when the tool will suggest you different expressions.
The employees at Ultimate have also been a great help at developing the Bot.
I like that you can train the Bot in a few different places: while reading the conversations, in the training -tab and also in the intent when the tool will suggest you different expressions.
The employees at Ultimate have also been a great help at developing the Bot.
What do you dislike about the product?
There have been just a few issues with the tool along the way but usually these have been fixed when the problem has occurred.
What problems is the product solving and how is that benefiting you?
It helps our customer service by easing the work load.
Great AI with excellent customer service
What do you like best about the product?
Ultimate.ai has very user friendly dashboard; it's easy to learn how to use it and functions are very user friendly. Customer service is excellent; if you have a problem, ultimate.ai takes it seriously and reacts very fast.
What do you dislike about the product?
There is not a lot to dislike. Our company has many bots with shared data and there's this feature, that you can't move data from intent to another unless those intents are shared with same bots. This is in our use a bit impractical. Otherwise the product is great.
What problems is the product solving and how is that benefiting you?
Ultimate.ai helps our customer service agents by answering customers simple routine questions and so far doing very good job with that.
Great AI
What do you like best about the product?
An excellent AI that's really easy to use. The dashboard makes adding new data effortless and it has a lot of useful features.
What do you dislike about the product?
Not a lot. There is the occasional bug or slightly cumbersome feature, but on the whole it's a great product.
What problems is the product solving and how is that benefiting you?
It helps ease the workload that's placed on the customer service.
Seamless Integration
What do you like best about the product?
What I like most about Zendesk is that it makes it easier for customers to get the help they need, but it also makes it easier for the company to help them. The platform is great at compiling customer questions, and having one continent place to view everything.
What do you dislike about the product?
My only dislike is that to my knowledge Instagram is not covered in the support suite (or at least was not last time I checked), but no major dislikes!
What problems is the product solving and how is that benefiting you?
With Zendesk my company tried to streamline or customer support. Before, we would answer a customer's question on multiple platforms and it became very repetitive. This has allowed us to make these FAQs more accessible, and has freed up our time to help customers with more unique issues.
zendesk is getting better
What do you like best about the product?
great interface! its easy to use and good calling/ emailing features. i have the ability to have multiple inboxes at once. good customer service and i can customize the tools to what best fits needs of the business. communication/tasks/ data access is great!
What do you dislike about the product?
does not easily integrate with some apps/software. it can get a bit pricey. its freezes quite a bit. i don't really like how a ticket can be reopens with a response to a ticket. it can be a bit irritating when there's other tickets that need to be worked on .
What problems is the product solving and how is that benefiting you?
we use it for submitting tickets to IT. it provides more options that i have seen with other software when submitting a ticket.
Recommendations to others considering the product:
i would recommend to play around and explore with it a bit. provide general details on the simpler things if agents are new to the program.
An excellent tool for business
What do you like best about the product?
The convenience of having it right on my computer and not having the hassle of a phone on my desk. As well as the integration into our ticketing system.
What do you dislike about the product?
Every once in a while, the call quality is not the best. But it’s definitely not often.
What problems is the product solving and how is that benefiting you?
The integration into our ticketing system with Zendesk is definitely the biggest benefit. there’s no need to open a ticket or try to scramble to get a ticket open to get down the information that someone is saying to you. The ticket opens as soon as you take the call and you’re ready to start typing all of your important information immediately.
Zendesk Review
What do you like best about the product?
The fact that emails can be assigned to users, which allows for the best responses.
What do you dislike about the product?
The fact that the tickets have to be closed before they can be purged from the system. Also that this has to be done for individual tickets.
What problems is the product solving and how is that benefiting you?
We are able to have somewhat of a real time interaction with our customer and each ticket can easily be traced with different criteria. We are able to manage and track the the performance of our agents.
Recommendations to others considering the product:
A system whereby all email sent by a customer our your staff can be filed using a ticketing system. Tickets can be reviewed and automatically purged by the system once they have been solved.
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