Zendesk Suite
ZendeskExternal reviews
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zendesk review july
What do you like best about the product?
I really like how easy it is to manage and create tickets for our internal systems
What do you dislike about the product?
Sometimes the tickets get stuck and arent notified that they arent being worked on
What problems is the product solving and how is that benefiting you?
organizing tickets
Zendesk Suport Suit Review
What do you like best about the product?
Zendesk Support Suite is an integrated customer service platform that brings together email, chat, voice, social messaging, and a help center into one unified workspace. It’s designed for companies of all sizes to manage and streamline customer interactions.
What do you dislike about the product?
Can be very expensive, and some of the features are with premium only.
What problems is the product solving and how is that benefiting you?
Manage Tickets, Automates workflows, assigns priorities, SLAs, and escalations.
Custom views, macros, triggers, and automations enhance agent productivity
Custom views, macros, triggers, and automations enhance agent productivity
A very useful and holistic tool for customer support
What do you like best about the product?
Zendesk has a very streamlined process of ticket allocation. It also gives the flexibility to add custom fields to easily mark the cases. The macros ensures higher efficiency.
What do you dislike about the product?
The UI seems a bit overloaded for new user. Automated routing feature can be improved.
What problems is the product solving and how is that benefiting you?
It served as end to end support platform, helping to manage client queries on daily basis. Also help with driving efficiency in query resolution and reporting.
Perfect solution for customer service
What do you like best about the product?
Zendesk Support Suite has been a game-changer for our customer service operations. The platform is incredibly intuitive, making it easy for both agents and customers to use. We were able to streamline all our support channels—email, chat, social media, and voice—into one unified workspace, which has significantly improved our response times and team collaboration.
The automation features are especially powerful. With custom triggers, macros, and workflows, we’ve been able to reduce repetitive tasks and ensure tickets are routed to the right team members quickly. The integration with other tools we use, like Slack and Salesforce, was smooth and added even more efficiency to our processes.
One of the standout features is the reporting and analytics dashboard. It offers clear insights into our support performance, customer satisfaction scores, and agent productivity, helping us make data-driven decisions.
The automation features are especially powerful. With custom triggers, macros, and workflows, we’ve been able to reduce repetitive tasks and ensure tickets are routed to the right team members quickly. The integration with other tools we use, like Slack and Salesforce, was smooth and added even more efficiency to our processes.
One of the standout features is the reporting and analytics dashboard. It offers clear insights into our support performance, customer satisfaction scores, and agent productivity, helping us make data-driven decisions.
What do you dislike about the product?
I think interface can be more engaged and we can easliy acces it
What problems is the product solving and how is that benefiting you?
It's mainly for customer support service and it is benifiiting bussiness owner to focus on bussines rather than focus on support system.
Awesome experience with Zendesk
What do you like best about the product?
It helps me centralizing multichannel support in one place, with great automation, easy team collaboration and helpful reporting tools.
What do you dislike about the product?
It is a little bit costly when you scale your plan, and some features require some learning or technical help to use customization.
What problems is the product solving and how is that benefiting you?
It streamlines multichannel support and hence reduces response time. It helps improve team co-ordination that is helpful in creating better customer experiences. Also it helps in tracking support experiences.
Streamlined Support Operations with Great Integration Features
What do you like best about the product?
Zendesk Support Suite excels at centralizing customer communication across email, chat, social media, and voice into a single, unified platform. The ticketing system is intuitive and customizable, making it easy for support teams to prioritize, assign, and resolve queries efficiently.
What do you dislike about the product?
The pricing model can get expensive for smaller teams, especially when scaling up or integrating add-ons. Some features, such as advanced analytics or reporting dashboards, require a higher-tier subscription. Additionally, the initial setup and customization might require some technical assistance for non-technical users.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps streamline customer support interactions by offering a centralized platform that integrates live chat, chatbots, and support tickets. It significantly reduces response time and improves resolution efficiency. The AI-powered chatbot feature handles a wide range of Tier-1 queries, freeing up agents for more complex issues, thus increasing team productivity.
Zendesk - Helpdesk
What do you like best about the product?
The ticket management system is super useful. I can easily track, assign, and follow-up on issues without wasting time on emails. This really helps our team stay organized.
What do you dislike about the product?
Sometimes it takes a bit too long to load when switching between tickets, which kind of breaks the flow while I’m working on multiple task at once.
What problems is the product solving and how is that benefiting you?
Nothing that I know of!
Knowledge Base
What do you like best about the product?
It was a good software it helped our team to get the solutions for the issues.
What do you dislike about the product?
Nothing much however navigation UI can be better
What problems is the product solving and how is that benefiting you?
It was well structured knowledge base for our team with good resources
Zendesh UI experience
What do you like best about the product?
Its cleaner UI, makes it easy to work with especially that dark mode and option to view the message box in light mode while working within dark mode
What do you dislike about the product?
The transition to show the error when there is a loss in connectivity can be better
What problems is the product solving and how is that benefiting you?
Easier view to identify open, closed, pending stages of tickets
Powerful Customer Support Platform with Room to Grow
What do you like best about the product?
Unity support system from different channel into single
What do you dislike about the product?
Pricing is something can work upon and complex setup.
What problems is the product solving and how is that benefiting you?
unify support requests from different channels into a single, easy-to-use interface. This reduces context switching and ensures that no customer message falls through the cracks.
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