Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is the best CRM tool for Customer Service
What do you like best about the product?
Easy to navigate, beginner-friendly. Can be used on both mobile and PC.
What do you dislike about the product?
There were instances where we had to redo linking our IG and Facebook accounts because it constantly failed. Customer Support takes a while to respond.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has been a huge help by making customer support easier to manage and more accessible. Everything is in one place—whether it’s email, chat, or phone—so I can handle multiple channels without jumping between different tools. It’s also really user-friendly, which means I can focus more on helping customers rather than figuring out the platform. The ability to automate repetitive tasks and use macros also saves time and keeps responses consistent.
Best Tool to Handle Client Issues Way Easier
What do you like best about the product?
Zendesk really helps us tract client issues easily. We mostly use it to raise and track tickets when partners face problems with loan against mutual funds. It’s super easy to use, clean layout, quick ticket updates, and it keeps everything organized. I also like how you can add internal notes so the whole team stays in sync. We use Zendesk on a daily basis and this tool has made life easy.
What do you dislike about the product?
Sometimes the ticket update timestamp takes a while to reflect real-time changes, which can be confusing. Also, it would be helpful if we could close a ticket without assigning it first
What problems is the product solving and how is that benefiting you?
Earlier, client queries were scattered across emails and chats. Zendesk brings everything into one place, making support much more manageable. It’s helped reduce confusion, speed up response times, and improved how we follow up.
Most comprehensive support software out there
What do you like best about the product?
I've spent over a decade managing and administrating customer support and Zendesk is the most comprehensive tool for ticketing and communications management out there. Lots of mature features and extensive customizability.
What do you dislike about the product?
Pricing per agent is extremely prohibitive. To get the full suite of tools, even more so. Some of their functionality while flexible and capable isn't very intuitive.
What problems is the product solving and how is that benefiting you?
Ticketing system, user knowledgebase
Pricey But Fantastic
What do you like best about the product?
Zendesk was easy to use, easy to set up, and we used it daily for everything we needed. We barely scratched the surface with tons of integrations for everything we could imagine.
It's Zendesk, the most popular and most ubiquitous PSA for a reason.
Their customer support is top notch and was very helpful in getting us going and staying going.
It's Zendesk, the most popular and most ubiquitous PSA for a reason.
Their customer support is top notch and was very helpful in getting us going and staying going.
What do you dislike about the product?
Our only complaint with Zendesk was the cost.
What problems is the product solving and how is that benefiting you?
When we used it, it solved all of our customer relation, dev task tracking, and project management needs.
Smooth process for all things Customer Service
What do you like best about the product?
Easy to use, with quick implementation when introduced to a team.
What do you dislike about the product?
Some limitations on the ESPs it can be integrated with.
What problems is the product solving and how is that benefiting you?
Customer service - response templates AI and more.
The best support tool in the market
What do you like best about the product?
Powerful reporting and the best interface in the market.
Excellent KB
Excellent KB
What do you dislike about the product?
The licensing is most expensive than market competitors.
What problems is the product solving and how is that benefiting you?
The interface of customers to receive support from our products and the KB documentation.
Simple, helpful but powerful
What do you like best about the product?
User interface, reporting, possibility of bulk assignment of tickets
What do you dislike about the product?
It seems pretty good to me, sometimes I am lost in follow up emails, but in general good experience
What problems is the product solving and how is that benefiting you?
Helps to have a solf to structure all the customer requests
One of the best customer support ticket tracking tool
What do you like best about the product?
easy integration with email. just replying to email will update the ticket.
gives unified view of all discussions
best integration with jira
gives unified view of all discussions
best integration with jira
What do you dislike about the product?
not much. but searching tickets with text matching can be improved
What problems is the product solving and how is that benefiting you?
used in adobe customer support management.
used in reimbursement related ticket tracking like for darwin
used in reimbursement related ticket tracking like for darwin
Zendesk support
What do you like best about the product?
Zendesk made it easy to create and update
What do you dislike about the product?
zendesk was challenging to create entitlements for.
What problems is the product solving and how is that benefiting you?
It allowed us to support business users, and the ability to serve our customers
ZD Support Suite
What do you like best about the product?
What I like most about this is that everything is bundled all in one
What do you dislike about the product?
What I dislike most about zendesk suite is how hard it is for customization. I don't think I'm the only one with this issue as well.
What problems is the product solving and how is that benefiting you?
When I was in CS, it helped a lot concerning managing large influx of customer queries and emails etc
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