Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Amazing
What do you like best about the product?
They are always in time, doing their job greatly
What do you dislike about the product?
I don't know, should work with them more to realize what they are doing wrong
What problems is the product solving and how is that benefiting you?
Integrations of zapier for new employees and their google sheets
Great support assistance with extensive knowledge and great service
What do you like best about the product?
Elaboration of the requested information.
A lot of help using the chat was available for me for a long time and for my questions (and I had many questions).
I got all the information I needed and even beyond.
The dedication and the help from the support agent were perfect.
Thank you, James, for all of the help you have provided.
I will not hesitate to contact you again in the future. For now, I have many articles to read and try,
A lot of help using the chat was available for me for a long time and for my questions (and I had many questions).
I got all the information I needed and even beyond.
The dedication and the help from the support agent were perfect.
Thank you, James, for all of the help you have provided.
I will not hesitate to contact you again in the future. For now, I have many articles to read and try,
What do you dislike about the product?
Nothing, it was perfect! Nothing was bad.
I got a lot of help and support and not sure what I can write here, as there was nothing wrong with the conversation.
The availability was perfect, and the assistance as well.
Surely, nothing is wrong with your service for now.
I got a lot of help and support and not sure what I can write here, as there was nothing wrong with the conversation.
The availability was perfect, and the assistance as well.
Surely, nothing is wrong with your service for now.
What problems is the product solving and how is that benefiting you?
Explore issues, trying to figure out how to work best with this application.
I have learned a lot using the articles provided. I am going to test all the suggestions from the chat conversation.
Also, I am happy to have the option to send myself the chat in the email (I will not forget anything).
James was excellent with his patience and great attitude.
I will be happy to contact you again if I will further need assistance. Thank you for having such great service on your end and availability to assist.
I enjoyed the chat, as it was thorough and very informative. No complaints at all.
I have learned a lot using the articles provided. I am going to test all the suggestions from the chat conversation.
Also, I am happy to have the option to send myself the chat in the email (I will not forget anything).
James was excellent with his patience and great attitude.
I will be happy to contact you again if I will further need assistance. Thank you for having such great service on your end and availability to assist.
I enjoyed the chat, as it was thorough and very informative. No complaints at all.
Recommendations to others considering the product:
I think you should continue with your awesome way.
Maybe to add some more articles to your knowledge base and make it a bit more available and accessible to search.
Maybe to add some more articles to your knowledge base and make it a bit more available and accessible to search.
Product Manager
What do you like best about the product?
Simple to set up and create business rules
What do you dislike about the product?
Needs better integrations and control of UX
What problems is the product solving and how is that benefiting you?
Customer support across mutliple products and setting up a community for the product
Awesome Tool
What do you like best about the product?
The customization of the tool and the different ways to visualize the data but I also loved the great chat support
What do you dislike about the product?
There is not anything that I don't like about this tool
What problems is the product solving and how is that benefiting you?
Productivity , utilization are among the problems I'm able to resolve with zendesk
Recommendations to others considering the product:
I highly recommend to any company to have Zendesk as part of their tools
Very Helpful!
What do you like best about the product?
There is a wonderful help section with a plethora of help articles, and if you can't find the answer, there are agents available on live chat to help.
What do you dislike about the product?
Sometimes, it's hard to search through a large number of questions to find one relevant to you.
What problems is the product solving and how is that benefiting you?
I use Zendesk in my Customer Support team and it is really helpful to keep all contacts in one place.
Great Product. Great Service
What do you like best about the product?
The reps cater to you. They take their time to show you how things work, make sure you understand, and are confident in using their tool independently. And results of the chatbot are more significant than expected, with over 50% deflection rates in the initial launch.
What do you dislike about the product?
There was a lot more involvement on our side than initially expected. It makes sense that we would be so heavily involved at the start to build the bot. But initially, I thought maybe 95% would be handled by the Ultimate team. Going through the process, though, I realize that was an unrealistic expectation.
What problems is the product solving and how is that benefiting you?
With Ultimate AI, we are deflecting about 57% of chat inquiries, which frees up our live agents to handle urgent inquiries only. And more customers can self-serve.
Great Support Team thats super helpfull quick and easy.
What do you like best about the product?
The support team is super helpful and directly available from within app which is handy when you are working on stuff at the same time
What do you dislike about the product?
Nothing to complain about. I like the software buildup and how to work with it. Nothing i could think of that i highly dislike
What problems is the product solving and how is that benefiting you?
We are using ZenDesk for all of our company-wide customer communication for which ZenDesk is a great tool that quickly integrates into everything
Recommendations to others considering the product:
Its a great SaaS Solution get all your Customer Service Needs done in one place.
Always here to help
What do you like best about the product?
Detailed guides will help in most cases, but even if they don't, the support team's answers are quick and useful.
What do you dislike about the product?
Sometimes it hard to find the answer as there too many guides.
What problems is the product solving and how is that benefiting you?
I mainly need the help of the Zendesk Support team to create the reports regarding the performance of my company's support team.
VERY NICE AND HELPFULL CUSTOMER EXPERIENCE
What do you like best about the product?
THE WAY OF SPLITING TICKETS BY DEPARTEMENT
What do you dislike about the product?
ISSUE WITH CHAT BOT INTEGRATION IT WILL BE HELPFULL TO HAVE IT MORE EASY
What problems is the product solving and how is that benefiting you?
CLIENT QUALITY ISSUE AND REFUND TICKET
Zendesk Enterprise is a must for every startup and is immensely configurable
What do you like best about the product?
Zendesk over the years has kept adding functionalities so that now with its Sell and Sunshine packages rivals others. Excellent chat support 24x7 is a big plus. Helpful knowledgeable support makes all the difference in crunch time go live. The flexible configurations of triggers and complex automation along with the ease of implementation comes in handy to service a large customer base while minimizing routine work for any support team. Just very happy with Zendesk.
What do you dislike about the product?
Nothing. Just love these guys over all these years of a relationship.
What problems is the product solving and how is that benefiting you?
Automation with personalization as appropriate for a myriad of use cases needs omnichannel support which intelligently makes the lives of our support staff that much fun and easier.
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